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Management Skills for Administrative Professionals

AMA - American Management Association
Training overview
3 days
1,995 - 2,095 USD
Classroom / Public
Next start date: 7/9/2019 - Online
Start dates
Online
7/9/2019  
1,995 USD
12/3/2019  
1,995 USD
Arlington
7/24/2019  
2,095 USD
9/30/2019  
2,095 USD
Boston
8/12/2019  
2,095 USD

Course description

Management Skills for Administrative Professionals

With tighter budgets and staff reductions, you have even more responsibilities than before.

Chances are you don’t have time to get away to acquire the skills you need to face new challenges with confidence. This Live Online seminar lets you do just that. Build your managerial skills, discuss pressing problems and brainstorm solutions by interacting with other attendees and your course leader via chat panels and VoIP—right from your desktop.

How You Will Benefit

  • Juggle multiple responsibilities
  • Learn better ways to think on your feet with powerful techniques
  • Create win-win solutions that leave everyone feeling positive
  • Become a strategic partner to your boss
  • Understand different team player styles for more effective collaboration
  • Control your time and workload with advanced time-management skills

Who should attend?

Experienced administrative professionals, including executive secretaries, administrative assistants, secretaries or other members of the administrative support staff who need to expand their management skills so they can better support their organization and enhance their careers.

Training Content

This training course will cover:

  • Applying skills and strategies to manage personal and professional change dynamics 
  • Bringing about change even when faced with resistance 
  • Applying a systematic approach to plan and engage others in the change process 
  • Managing roles, responsibilities, and authority to meet goals 
  • Identifying and supporting differing work style preferences using new skills and best practices 
  • Recognizing and proactively using critical thinking to support achievement of team-based goals 
  • Applying a spectrum of priority setting and time management strategies to proactively accomplish skills 
  • Incorporating emotional intelligence and effective listening to prepare to be an effective colleague, partner and leader 
  • Applying assertive communication using verbal and nonverbal behaviors 
  • Exhibiting confidence and influence using tested presentation models 
  • Analyzing conflict, office politics, and interactions with difficult people 
  • Defining the sources of conflict in the workplace 
  • Negotiating to empower yourself and others to achieve goals

Costs

The course is priced as follows: $2095 - Non-members
$1895 - AMA members
$1605 - GSA price

About supplier

2019 leadership

About American Management Association International

For over 90 years, American Management Association International (AMA) has been a world leader in professional development. AMA supports the goals of individuals, organizations, and government agencies with a complete range of corporate talent transformation solutions, including public open-enrollment seminars...


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Contact info

AMA - American Management Association



Reviews

Lenita E.
(5)
This was by far the absolute best seminar I've ever attended, and the instructor, Christy Woods was phenomenal.
Mintamir G.
(5)
The activities and the material provided were very helpful. The the instructor was also helpful in giving examples and encouraging the attendees for participation.
Cassandra B.
(5)
I was very impressed with the AMA facility and staff. Our instructor, Christy Woods, was excellent.
Training reviews
Management Skills for Administrative Professionals
Course rating
(4.7)
Based on 116 reviews
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AMA - American Management Association
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