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Effective Techniques for Dealing with Difficult Customers
Pryor Learning
Dealing with customers and handling their complaints is stressful — and risky — business! When customers are confrontational, over demanding...
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Professional Course
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From 199 USD
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Multiple (2)
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Classroom, Webinar
Service Attitude
4.9
(8)
Chart Learning Solutions
According to a Stanford Research Institute study, success is 88% attitude and only 12% education. Maintaining a positive attitude is...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Customer Experience Excellence (Full Day)
Lifetime Learning by Ball State University
The hidden keys to repeat business, improved cross-selling, referral business and other profit-enhancing benefits can be found by reinventing the...
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Professional Course
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From 2,900 USD
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Multiple (2)
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Classroom, Virtual Classroom
Customer Experience Excellence (Half Day)
Lifetime Learning by Ball State University
The hidden keys to repeat business, improved cross-selling, referral business and other profit-enhancing benefits can be found by reinventing the...
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Professional Course
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From 1,490 USD
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Multiple (2)
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Classroom, Virtual Classroom
Handling Difficult Situations
4.8
(13)
Chart Learning Solutions
When a service problem occurs, it’s also likely to create an upset or irate customer, further compounding an already sticky...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Customer Relations
BEVA Global Management Inc. / BEVA Learning Institute
BEVA will give participants an opportunity to: determine the caliber of service they presently provide; identify ways in which they...
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Corporate / Group Training
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6 hours
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From 499 CAD
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Online
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Virtual Classroom
Building Rapport in Customer Service
4.9
(9)
Chart Learning Solutions
Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Other Centered® Selling Sales Training
4.9
(64)
ASLAN Training & Development
Other-Centered® Sales Training Research shows that customers and buying are changing. Selling is getting harder. And none of the sales...
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Corporate / Group Training
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2 days
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Multiple (2)
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Virtual Classroom, On-site
Inbound Sales Skills - InTelegence™
5.0
(6)
ASLAN Training & Development
InTelegence makes it easy to serve while being better at sales. We Start with the Heart We begin by addressing...
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Corporate / Group Training
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2 days
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Multiple (2)
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Virtual Classroom, On-site
What NOT to Say to Your Customers
Pryor Learning
Building customer relations takes time and effort and cannot be rushed. Losing the trust of your customers can happen with...
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Professional Course
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From 199 USD
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Multiple (2)
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Classroom, Webinar
Banking Leadership Development: Leading for Innovation and Customer Success
Accountability Now
This course is designed for banking professionals seeking to develop their leadership skills in a rapidly evolving industry. It focuses...
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Professional Course
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4 hours
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From 497 USD
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Multiple (2)
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Self-paced Online, Classroom
First Impressions in Customer Service
4.5
(2)
Chart Learning Solutions
Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Call Center Training *NEW*
BEVA Global Management Inc. / BEVA Learning Institute
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide...
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Corporate / Group Training
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6 hours
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From 499 CAD
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Online
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Virtual Classroom
Call Center Training Basics of Successful Call Centers
GoldSRD
Phone skills are a highly valuable tool to have in an employee’s skill set, and Call Center Training will help...
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Banking Sector Communication Mastery: Building Stronger Client Relationships
Accountability Now
Improve your communication skills within the banking sector to foster stronger client relationships and enhance service delivery. This course is...
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Professional Course
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4 hours
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From 497 USD
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Multiple (2)
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Self-paced Online, Classroom
Customer Service Management
LCT International
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Professional Course
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5 days
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Multiple (2)
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Classroom, Self-paced Online
Problem Solving in Service
4.3
(3)
Chart Learning Solutions
If you are not part of the solution, you are part of the problem. A problem is any obstacle that...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Dynamic Interactions
5.0
(3)
Exec Comm
Face-to-face conversations give you an increasingly rare opportunity: the chance to use all your communication skills to influence someone. During...
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Professional Course
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0.5 days
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Online
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Virtual Classroom
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