Course description
The hidden keys to repeat business, improved cross-selling, referral business and other profit-enhancing benefits can be found by reinventing the Customer Experience (CX) itself. This fun, enlightening and highly interactive workshop unlocks tremendous opportunity to differentiate your business like never before.
See through your customer’s eyes. Identify, map and grade all touchpoints along your customer’s journey. What would it mean to be the dominant CX leader in your community or industry? Let’s find out!
- Our half-day program breaks Customer Experience into its basic components so you can spot strengths and weaknesses, and demonstrates how to map the customer journey to create enhanced value in multiple places.
- Our full-day program adds several communication, leadership and creativity exercises that unlock insights and kickstart improvements.
- Our multi-day engagements dive deep into your own operations across all silos and departments, where your team will optimize each step of the customer journey for themselves. The buy-in from this collaborative process is amazing!
Refresh and reinvigorate your entire enterprise around your customer and reap the results. Contact BSU Business & Executive Programs today!
Upcoming start dates
Why choose Ball State Lifetime Learning?
Non-credit courses taught by faculty and industry experts in flexible formats
Alternative options to pay for courses including WIOA and GI Bill funding
Online career training programs under 3 months to get you career-ready
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Lifetime Learning by Ball State University
Lifetime Learning offers innovative micro-credentials for learners in all stages of life, providing seamless opportunities to enhance a personal or professional brand and learn for the life you want to live. Lifetime Learning serves adults, college students, and businesses with...