Customer Service Training Courses and Certification

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course...

Individual customer service skill development modules: Understanding Behavioral Styles, Handling Customer Complaints, Delivering a Great Customer Experience, Skills for Success...

Use an outsider's perspective on identifying engagement behaviors you can use to lead your customer service team to success. A...

It’s now more important than ever to create a positive service atmosphere supported by strong communication skills in order to...

The Positive Alternative (TPA) is the baseline enlightenment customer service workshop for all employees. Everyone in the organization must understand...

Customer service has the power to form a customer's entire perception of an organization. One bad experience can result in...

At Disney, every contact with a customer offers a chance to shine. Disney calls these contacts “Moments of Truth” …...

There is no better training investment than improving the quality of your customer service.  Through the Customer’s Eyes   provides...

Customers today have greater demands and higher expectations than ever. No wonder you sometimes feel overwhelmed at the daunting task...

This workshop helps participants identify their customers, external and internal, and their needs and expectations. Participants examine the customer service...

Many companies promise to deliver an incredible customer experience. However, some are better at delivering than others. This 2-day training...

Service recovery is one of the most critical components of Service Excellence and Delivering World Class Service. ‘L.E.A.P.® Into Service...

Keeping customers happy is good for business. But, unfortunately, most unhappy customers don’t take the time to complain. They simply...

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success....

The Delivering Seamless Internal Customer Service course is designed to help participants develop the skills and knowledge needed to work...

Businesses in every sector are experiencing increased competition as new, diverse players enter the market. When consumers have more choices,...

Customer service is one of the most demanding jobs on the planet. You have to be respectful, professional and helpful,...