Customer Service Training Courses and Certification

By the time a consumer reaches a live customer service rep, their patience has often been tested. Between longer wait...

This course explores the art and science of developing a superior customer experience. Customers are vital to any organization and...

Whether you realize it or not, each and every one of us serves customers. Maybe you're on the front line...

By applying the concepts in these learning assets, any manager of a customer service team can build and sustain an...

Customer service professionals who interact with customers on a daily basis need the right skills and mindset to do so...

From secretary to upper management, the chances are that all members of your staff will come into contact with customers...

If you have an inbound, outbound, or bi-directional call center, then you know how hard it is to develop the...

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course...

Service representatives often act as the "face" of their organizations and play a critical role in delivering the best experience...

Your customer service team needs customer service excellence training from TrainSMART! What does it take to earn business and retain...

In this course we cover all the most important elements of service any person involved in direct interactions with customers...

In this course we cover all the most important elements of service any person involved in direct interactions with customers...

In the world of high-end customer service, there is no issue that a customer brings that is not addressed. Regardless...

Phone and web based client assistance is presently the standard, however Vis-à-vis client care is as yet a vital ability...

This dynamic, hands-on, and practical workshop will help your organization impact the bottom line with improved customer service skills. Delight...