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Customer Service Training Courses for Professionals

Customer Service Training

As businesses large and small compete at an ever-increasing rate to grow and stay relevant, customer service is no longer a nice addition to the service or product, it is a necessity. Because of social media and online review services, customers can easily communicate with others to share their experiences. If their feedback is positive, this is a great benefit. However, a negative experience can easily be shared as well and keep others away.

Search for courses on customer service from the list of options below and make sure that your employees are providing only the highest quality in customer experiences at every point of interaction with the client.

Customer Service
TrainingToday
Flexible
599 USD
Online
It’s now more important than ever to create a positive service atmosphere supported by strong communication skills in order to...
Customer Service: The Basics (Free Customer Service Training)
The Training Bank
1 hour
0 USD
Online
This Customer Service: The Basics (Free Customer Service Training)  course is offered online by The Training Bank. This is a highly interactive online course...
Training Customer Service to Sell
McKee Consulting
3 days
 
United States of America
The Training Customer Service to Sell course is designed to teach Customer Service Representatives how to offer a new service...
Managing Customer Service
Mainstream Corporate Training
1 day
 
Canada
The need to lead, model, and promote the organizational values within a customer service environment is essential for business success....
Customers Forever: Delivering Exceptional Customer Service
The Training Bank
2 days
 
North America
This Customers Forever: Delivering Exceptional Customer Service  training course is offered onsite to your company by The Training Bank. This is a...
Critical Elements of Customer Service
Mainstream Corporate Training
2 days
 
Canada
Many companies promise to deliver an incredible customer experience. However, some are better at delivering than others. This 2-day training...
The 3 C's of Customer Service
Caras Training
5 days
 
North America
Customers today want to be helped by friendly, intelligent people who solve their problems quickly and fairly. They care about the whole...
Leadership & Customer Service
Aspire
2 day leadership retreat & 6- 1/2 day customer service sessions
40,000 USD
United States of America
This uniquely paired program provides foundational service skills training along with aligned leadership team development to sustain that level of...
Customer Service Care & Etiquette
McKee Consulting
3 days
 
United States of America
Customer care is all about nurturing relationships. A relationship refers to understanding and engaging in the wants, needs and emotions...
Customer Service Management
London Corporate Training Ltd
1 week
 
Worldwide
This intensive in-house training course in Customer Service is designed to cover the full range of activities involved in the...
Consulting Customer Service
Pritchard Management Associates
2 days
 
North America
One of the top challenges faced by many organizations is retaining customers and building their loyalty to a point where...
Delivering World Class Customer Service
Proven Training Solutions
1 day
 
United States of America
Having a sales representative that has been trained and knows how to communicate with a customer is more likely to make...
Blend Customer Service + Selling
Caras Training
3 days
 
North America
Having your customer service reps sell to customers can add value for everyone involved, however, customer service reps are usually not...
Outstanding Customer Service
Dale Carnegie Training
1 hour
99 USD
Online
This live online Outstanding Customer Service webinar, offered by Dale Carnegie, aims to equip students with the necessary skills to provide their customers with...
Delivering Seamless Internal Customer Service
Proven Training Solutions
1 day
 
United States of America
The Delivering Seamless Internal Customer Service course is designed to help participants develop the skills and knowledge needed to work...
Service Representative
Service Strategies
         
(3)
1 day
199 USD
Online
The online customer service training course from Service Strategies will combine teaching and interactivity to enable students to learn and...
Customer Service Excellence: How to Win and Keep Customers
AMA - American Management Association
         
(36)
2 days
1,895 USD
Multiple (5)
The factor that turns your customers into loyal ones is the quality of your customer service. In an ever-growing competitive...
How to Handle Upset Customers
McKee Consulting
3 days
 
United States of America
The How to Handle Upset Customers course by Mckee Consulting is aimed at teaching Customer Service Representatives how to handle...
Customer Centricity in Action
Eagle's Flight
Flexible
 
Worldwide
Customer Centricity requires an entire company to culturally align itself to creating a positive customer journey that culminates in a...
Maximizing the Customer Experience
The Training Bank
         
(2)
6.5 hours
249 CAD
Online
This Maximizing the Customer Experience  training course is offered online by The Training Bank. This is a highly interactive online course designed to maximize the...
Learn to Lead an Effective Customer Service Team
Lorman Education Services
1.5 hours
99 USD
Online
Use an outsider's perspective on identifying engagement behaviors you can use to lead your customer service team to success. A...
Customer Focus for the Frontline
The Training Bank
2 days
 
North America
This Customer Focus for the Frontline  training course is offered onsite to your company by The Training Bank. This is a highly...
Customer Focus for the Back Office
The Training Bank
1 and 2 day formats
 
North America
This Customer Focus for the Back Office  training course is offered onsite to your company by The Training Bank. This is a...
Why Customer Service Reps Are Providing Poor Service and How to Stop It
Lorman Education Services
1.5 hours
99 USD
Online
Understand why customer service reps are providing poor service, and learn how to fix it to retain a favorable relationship...
Handling Difficult & Demanding Customers
Proven Training Solutions
1 day
 
United States of America
One of the biggest stresses of working in customer service is having to deal with difficult and demanding customers. The Handling...
Service Edge
Signature Worldwide
1 day
 
Worldwide
This hotel employee training will show staff how to help customers, act on guest requests and handle challenging situations. Participants learn...
Equipment Edge - Field Service
Signature Worldwide
1 day
 
Worldwide
This is a unique training program that demonstrates the why and the how of providing excellent service at the customer's...
The Building Blocks of Service Excellence
Eagle's Flight
Flexible
 
Worldwide
How do you guarantee that each customer (internal and external) receives excellent customer service every time? A common vision and...
Customer Experience Edge
Signature Worldwide
Varies
 
Worldwide
This is a detailed, enterprise-wide program that will provides participants with the strategies and techniques for promoting customer loyalty, which...
Attitudes for Service
Dale Carnegie Training
3 hours
299 USD
Online
This live online Attitudes for Service webinar, offered by Dale Carnegie, aims to provide students with the necessary skills to successfully communicate...
Critical Service and Sales™ Skills
Janek Performance Group
Flexible
 
United States of America
Best-in-class companies place critical importance on providing an effective customer experience. Every customer interaction should matter; contributing to an overall company...
Customer-Focused Leadership
The Training Bank
         
(1)
2 and 3 day formats
 
North America
This Customer-Focused Leadership training course is offered onsite to your company by The Training Bank. This is a highly interactive workshop that...
Customer-Focused Communication
The Training Bank
1 day
 
North America
This Customer-Focused Communication  training course is offered onsite to your company by The Training Bank. This is a highly interactive workshop that...
Customer Service
New Horizons Computer Learning Centers
1 day
395 USD
Multiple (2)
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of...
Customer Service
New Horizons Computer Learning Centers
1 day
395 USD
Multiple (2)
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of...
Improving Customer Satisfaction
ASQ - American Society for Quality
2 days
899 USD
Oak Brook
This course is focused on meeting your customers’ needs and equips participants with the tools and techniques needed to improve...
Casino Edge
Signature Worldwide
1 day
 
Worldwide
The Casino Edge customer service training program is designed to inspire your employees to deliver a better level of service...
Providing Outstanding Customer Service
New Horizons Computer Learning Centers
2 days
1,500 USD
Multiple (2)
This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer...
Providing Outstanding Customer Service
New Horizons Computer Learning Centers
2 days
1,500 USD
Multiple (2)
This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer...
Customer Service Essentials
Learning Tree International
1 day
690 SEK
Online
Providing outstanding customer service can make the difference between gaining and keeping a customer or losing one. This course builds...
Customer Service Rep
360training.com
160 hours
1,695 USD
Online
Through this course, students will be able to learn all the essentials in customer management specific to office environment. The...
Partners in Wellness
Signature Worldwide
1 day
 
Worldwide
Build relationships, improve service standards and secure more business when you train employees with Signature Worldwide's Partners in Wellness program....
Customer Retention: Sensible Saves
Caras Training
3 days
 
North America
Anytime a customer voices discontent with your service, your team needs to be ready to start into a process for...
Call Center Edge
Signature Worldwide
1 day
 
Worldwide
This course teaches attendees how to deliver unforgettable phone-based customer experiences. It differs from all other telephone sales training program...
Introduction to Salesforce for Service
Stony Point
1 day/5 hours total
300 USD
Online
Stony Point has developed this training course to equip all customer service and call center personnel with the basics of Salesforce....
Experience+™
ASLAN Training & Development
2 days
 
Worldwide
Many customer service reps are reluctant to sell because they believe that selling is all about manipulating the customer and...
Field Service Engineer
Service Strategies
         
(1)
2 days
399 USD
Online
This training course offers a self-directed, modular learning experience that is combined with facilitation tools that help field service managers reinforce...
Client Centered Sales
Signature Worldwide
2 days
 
Worldwide
This program teaches how building transactional and relationship selling skills improve selling and guarantee to increase conversion rates and revenues. ...
Signature Select
Signature Worldwide
1 day
 
Worldwide
This program is offered exclusively to International Luxury Hotel Association Members. Signature has designed and certified these programs to provide...
Transient Edge
Signature Worldwide
1 day
 
Worldwide
This course teaches guest services representatives a formula for improving guest experiences, handling reservation inquiries and selling more rooms.  The...
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Why Customer Service Training is Essential

Excellent customer service takes place is not only at the point of contact but also both before and after the representative meets or speaks with the customer. Developing an effective strategy and taking the necessary steps to ensure that all employees are providing high-quality customer service is the obligation of any competitive business. Customer service does not necessarily look the same in every industry or at every point of interaction with the client, that's why it is important for each company to develop a strategy that will be effective for them and their market. Find customer service training that will help your company develop the right customer service strategy.

Let Satisfied Customers be your Voice

Studies on the effectiveness of customer service show both the positive impact it can have and the alarmingly negative response that the lack of good customer service can create. Research says that a satisfied customer will tell approximately 2 to 3 people about her experience with your company. With an unsatisfied customer, however, this number jumps to a staggering 8 to 10 people. Because it is so easy to share experiences online now, the number of people told about good or bad service has the potential to be multiplied many times over.

Sometimes bad experiences are unavoidable. An employee who has been highly trained with the help of a customer service training course will see a bad customer experience as an opportunity to create a loyal customer. Research shows that customers who have had their negative experience addressed have an 80% to 90% chance to become return business.  

Customer Service Training Content

Creating a customer service strategy that is consistent and repeatable throughout all departments that are in contact with clients can be a real challenge. Customer service training is available in a broad range of formats and content. Because it is so essential that everyone in the company has the same basis for their customer service practices, in-house training is a great option. An experienced trainer will come to your company and work directly with all employees to teach them customer service skills. They will customize their content to be directly relevant to the needs of your organization.

Collecting and Analyzing Customer Feedback

More than just ensuring satisfaction of the individual, customer service training in how to collect and analyze customer allows an organization to determine overall effectiveness of the product or service. It is a fantastic way to make sure not only that the customer returns, but that the service is functioning in the way that the organization expects. Training and development on customer feedback introduces learners to exciting new technology that is making feedback more effective, faster and easier to both collect and analyze.