Customer Service Training

As businesses large and small compete at an ever-increasing rate to grow and stay relevant, customer service is no longer a nice addition to the service or product, it is a necessity. Because of social media and online review services, customers can easily communicate with others to share their experiences. If their feedback is positive, this is a great benefit. However, a negative experience can easily be shared as well and keep others away.

Search for courses on customer service from the list of options below and make sure that your employees are providing only the highest quality in customer experiences at every point of interaction with the client.

This library contains hundreds of effective tips and tools organized into 21 common leadership dimensions. It is derived from a comprehensive leadership development model you can use throughout your organization.

Flexible Delivery Formats: SCORM eLearning, Streaming, Performance Support, DVD/USB Classroom Package.

Search results
Displaying 1-44 of 44 results
Customer Service
TrainingToday
Flexible
599 USD
Online
It’s now more important than ever to create a positive service atmosphere supported by strong communication skills in order to...
Customer Service Excellence Series
SEE, Inc.
12 hours
499 USD
Online
This set of online programs will provide delegates with the skills required to have an immediate impact on team member...
Critical Elements of Customer Service
Mainstream Corporate Training
2 days
Canada
Many companies promise to deliver an incredible customer experience. However, some are better at delivering than others. This 2 day...
Outstanding Customer Service
Dale Carnegie Digital
         
(5)
1 hour
99 USD
Online
This live online  Outstanding Customer Service   webinar, offered by Dale Carnegie, aims to equip students with the necessary skills to provide...
Customer Service: The Basics (Free Customer Service Training)
The Training Bank
1 hour
0 USD
Online
This Customer Service: The Basics (Free Customer Service Training)  course is offered online by The Training Bank. This is a highly interactive online course...
Customer Service Excellence: How to Win and Keep Customers
AMA - American Management Association
         
(19)
2 days
1,895 USD
Multiple (6)
The factor that turns your customers into loyal ones is the quality of your customer service. In an ever growing...
Managing Customer Service
Mainstream Corporate Training
1 day
Canada
The need to lead, model, and promote the organizational values within a customer service environment is essential for business success....
Customers Forever: Delivering Exceptional Customer Service
The Training Bank
2 days
North America
This Customers Forever: Delivering Exceptional Customer Service  training course is offered onsite to your company by The Training Bank. This is a...
Customer Service Rep
360training.com
160 hours
1,695 USD
Online
Through this course, students will be able to learn all the essentials in customer management specific to office environment. The...
Essentials of Customer Service Training
Learning Tree International
1 day
580 USD
Reston
You Will Learn How To Adopt a confident, consistent approach that ensures great service Apply best practice communication techniques to...
Customer Service Excellence: How to Deliver Exceptional Value to Today's Busy Customer
Business Training Works
Available in full-day and half-day formats
North America
This onsite corporate training course is information packed and designed to help organizations or groups that want to help their...
Learn to Lead an Effective Customer Service Team
Lorman Education Services
1.5 hours
99 USD
Online
Use an outsider's perspective on identifying engagement behaviors you can use to lead your customer service team to success. A...
Developing Customer Focus - 3 Leadership Skills To Improving Customer Service & Developing Customer Relationships
Crestcom International, LLC
13 months
Multiple (105)
Crestcom’s Developing Customer Focus course is one of the ten parts of the Bullet Proof Manager leadership development program. The...
Customer Focus for the Back Office
The Training Bank
1 and 2 day formats
North America
This Customer Focus for the Back Office  training course is offered onsite to your company by The Training Bank. This is a...
Maximizing the Customer Experience
The Training Bank
         
(2)
6.5 hours
249 CAD
Online
This Maximizing the Customer Experience  training course is offered online by The Training Bank. This is a highly interactive online course designed to maximize the...
Customer-Focused Leadership
The Training Bank
         
(1)
2 and 3 day formats
North America
This Customer Focused Leadership training course is offered onsite to your company by The Training Bank. This is a highly interactive workshop...
Customer Focus for the Frontline
The Training Bank
2 days
North America
This Customer Focus for the Frontline  training course is offered onsite to your company by The Training Bank. This is a highly...
How to Cold Call and Build New Customers
Dale Carnegie Digital
         
(12)
3 hours
299 USD
Online
This live online  How to Cold Call and Build New Customers  webinar, offered by Dale Carnegie, aims to provide students...
The Relationship Advantage: Connecting with Customers and Increasing Sales
Business Training Works
1 day
North America
This onsite corporate training course is information packed and designed to help organizations or groups that want to help their...
Customer-Focused Communication
The Training Bank
1 day
North America
This Customer Focused Communication  training course is offered onsite to your company by The Training Bank. This is a highly interactive workshop...
Attitudes for Service
Dale Carnegie Digital
         
(12)
3 hours
299 USD
Online
This live online  Attitudes for Service  webinar, offered by Dale Carnegie, aims to provide students with the necessary skills to...
Improving Customer Satisfaction
ASQ - American Society for Quality
2 days
899 USD
Denver
This course is focused on meeting your customers’ needs and equips participants with the tools and techniques needed to improve...
Transforming Customer Complaints into Opportunities
Dale Carnegie Digital
         
(10)
1 hour
299 USD
Online
This live online  Transforming Customer Complaints into Opportunities  webinar, offered by Dale Carnegie, aims to provide students with the necessary...
CRM: An Introduction to Customer Relationship Management
Mainstream Corporate Training
1 day
Canada
This one day course will help participants to get introduced to the different facets of Customer Relationship Management (CRM). The...
Service Representative
Service Strategies
         
(3)
1 day
199 USD
Online
The online customer service training course from Service Strategies will combine teaching and interactivity to enable students to learn and...
Food Service
TrainingToday
Flexible
599 USD
Online
The Food Service Safety course, offered by Training Today, is an online program made up of four relevant training modules...
Data as a Strategic Asset: A Customer-Focused Approach
AMA - American Management Association
         
(1)
2 days
2,195 USD
Multiple (5)
Learn the secrets of marketing analytics!  Have you ever wondered if there are goldmines buried in your customer data? What...
Service-Minded Emails
ODYSSEY.ONLINE
Access for 12 Months
19 USD
Online
This Service Minded Emails  training course is designed to provide students with the knowledge and skills to enhance their email communication. With new social...
Foundations of Service
SEE, Inc.
3 hours
2,000 USD
United States of America
This Foundations of Service training course will help participants to create an environment allowing them to drive repeat business and leave...
Field Service Engineer
Service Strategies
         
(1)
2 days
399 USD
Online
This training course offers a self directed, modular learning experience that is combined with facilitation tools that help field service managers...
Telephone Service Skills
SEE, Inc.
3 hours
2,000 USD
United States of America
This Telephone Service Skills training course has been designed to introduce participants to the unique challenges facing phone communication, including tone and...
Managing and Leading Service
SEE, Inc.
3 hours
2,000 USD
United States of America
This Managing and Leading Service training course has been designed to provide participants with the ability to recruit, reward, and retain service driven...
Personal Customer Contact
SEE, Inc.
3 hours
2,000 USD
United States of America
This Personal Customer Contact training course has been designed to teach participants how to correctly utilize warm and friendly greetings with their...
Problem Solving Workshop
Service Strategies
         
(3)
2 days
1,395 USD
United States of America
Service Strategies offers public classes in various cities throughout the year. These classes are led by certified instructors with extensive,...
Knowledge-Centered Support (KCS) Workshop
Service Strategies
2 days
1,395 USD
United States of America
Service Strategies offers instructor led public classes at various sites throughout the year for a maximum of 15 participants per...
Support Professional
Service Strategies
         
(3)
2 days
1,195 USD
United States of America
The blended learning option is an instructional model that combines the self paced online training with tailored onsite or remote...
Support Specialist
Service Strategies
2 days
1,395 USD
United States of America
Service Strategies offers public classes in various cities throughout the year. These classes are led by certified instructors with extensive,...
Baggage Claims and Proration
International Air Transport Association
3 days
2,200 USD
Multiple (3)
When a bag is mishandled then the cost to recover that bag is shared between airlines. There are certain rules...
Sales Training
TrainingToday
Flexible
834 USD
Online
The Sales Training course, offered by Training Today, is an online program made up of 12 relevant training modules on...
Negotiating for Results
Mainstream Corporate Training
2 days
Canada
Negotiation is all about resolving differences. Those who have mastered negotiation find that they can save time and money, develop...
Cargo Skills and Procedures
International Air Transport Association
5 days
2,500 USD
Multiple (6)
Do you want to become an air cargo expert and understand the operational framework and processes to ship cargo by...
Building Relationships for Success in Sales
Mainstream Corporate Training
1 day
Canada
It is unquestionable that making friends is a positive thing. Throughout this 1 day workshop, participants will discover that making...
Cargo Claims and Complaint Handling
International Air Transport Association
2 days
1,500 USD
Multiple (3)
This Cargo Claims and Complaint Handling course will provide you with the knowledge of the current crucial legal aspects of carriage...
Brand Into Action
On Your Feet
Flexible
Multiple (3)
It's a common occurrence in companies both large and small. Meetings are held, emails are sent and binders are compiled...
  • = Has a written testimonial
  • = Has a video
Displaying 1-44 of 44 results
 

Why Customer Service Training is Essential

Excellent customer service takes place is not only at the point of contact but also both before and after the representative meets or speaks with the customer. Developing an effective strategy and taking the necessary steps to ensure that all employees are providing high-quality customer service is the obligation of any competitive business. Customer service does not necessarily look the same in every industry or at every point of interaction with the client, that's why it is important for each company to develop a strategy that will be effective for them and their market. Find customer service training that will help your company develop the right customer service strategy.

Let Satisfied Customers be your Voice

Studies on the effectiveness of customer service show both the positive impact it can have and the alarmingly negative response that the lack of good customer service can create. Research says that a satisfied customer will tell approximately 2 to 3 people about her experience with your company. With an unsatisfied customer, however, this number jumps to a staggering 8 to 10 people. Because it is so easy to share experiences online now, the number of people told about good or bad service has the potential to be multiplied many times over.

Sometimes bad experiences are unavoidable. An employee who has been highly trained with the help of a customer service training course will see a bad customer experience as an opportunity to create a loyal customer. Research shows that customers who have had their negative experience addressed have an 80% to 90% chance to become return business.  

Customer Service Training Content

Creating a customer service strategy that is consistent and repeatable throughout all departments that are in contact with clients can be a real challenge. Customer service training is available in a broad range of formats and content. Because it is so essential that everyone in the company has the same basis for their customer service practices, in-house training is a great option. An experienced trainer will come to your company and work directly with all employees to teach them customer service skills. They will customize their content to be directly relevant to the needs of your organization.

Collecting and Analyzing Customer Feedback

More than just ensuring satisfaction of the individual, customer service training in how to collect and analyze customer allows an organization to determine overall effectiveness of the product or service. It is a fantastic way to make sure not only that the customer returns, but that the service is functioning in the way that the organization expects. Training and development on customer feedback introduces learners to exciting new technology that is making feedback more effective, faster and easier to both collect and analyze.