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Customer Service Training - Find and Compare

Customer Service Training Courses

As businesses large and small compete at an ever-increasing rate to grow and stay relevant, customer service is no longer a nice addition to the service or product, it is a necessity. Because of social media and online review services, customers can easily communicate with others to share their experiences. If their feedback is positive, this is a great benefit. However, a negative experience can easily be shared as well and keep others away.

Search for courses on customer service from the list of options below and make sure that your employees are providing only the highest quality in customer experiences at every point of interaction with the client.

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Displaying 1-50 of 53 results
Customer Service
TrainingToday
Flexible
599 USD
Online
It’s now more important than ever to create a positive service atmosphere supported by strong communication skills in order to...
Customer Service Excellence Series
SEE, Inc.
12 hours
499 USD
Online
This set of online programs will provide delegates with the skills required to have an immediate impact on team member...
Critical Elements of Customer Service
Mainstream Corporate Training
2 days
Canada
Many companies promise to deliver an incredible customer experience. However, some are better at delivering than others. This 2 day...
Customer Service: The Basics (Free Customer Service Training)
The Training Bank
1 hour
0 USD
Online
This Customer Service: The Basics (Free Customer Service Training)  course is offered online by The Training Bank. This is a highly interactive online course...
Customer Service Excellence: How to Win and Keep Customers
AMA - American Management Association
         
(36)
2 days
1,895 USD
Multiple (6)
The factor that turns your customers into loyal ones is the quality of your customer service. In an ever growing...
Managing Customer Service
Mainstream Corporate Training
1 day
Canada
The need to lead, model, and promote the organizational values within a customer service environment is essential for business success....
Delivering Seamless Internal Customer Service
Proven Training Solutions
1 day
United States of America
The Delivering Seamless Internal Customer Service course is designed to help participants develop the skills and knowledge needed to work...
Customers Forever: Delivering Exceptional Customer Service
The Training Bank
2 days
North America
This Customers Forever: Delivering Exceptional Customer Service  training course is offered onsite to your company by The Training Bank. This is a...
Customer Service Rep
360training.com
160 hours
1,695 USD
Online
Through this course, students will be able to learn all the essentials in customer management specific to office environment. The...
Blend Customer Service + Selling
Caras Training
3 days
North America
Having your customer service reps sell to customers can add value for everyone involved, however, customer service reps are usually not...
Delivering World Class Customer Service
Proven Training Solutions
1 day
United States of America
Having a sales representative that has been trained and knows how to communicate with a customer is more likely to make...
The 3 C's of Customer Service
Caras Training
5 days
North America
Customers today want to be helped by friendly, intelligent people who solve their problems quickly and fairly. They care about the whole...
Consulting Customer Service
Pritchard Management Associates
2 days
North America
One of the top challenges faced by many organizations is retaining customers and building their loyalty to a point where...
Customer Service Essentials
Learning Tree International
1 day
690 USD
Reston
You Will Learn How To Adopt a confident, consistent approach that ensures great service Apply best practice communication techniques to...
Customer Service Excellence: How to Deliver Exceptional Value to Today's Busy Customer
Business Training Works
Available in full-day and half-day formats
North America
This onsite corporate training course is information packed and designed to help organizations or groups that want to help their...
Learn to Lead an Effective Customer Service Team
Lorman Education Services
1.5 hours
99 USD
Online
Use an outsider's perspective on identifying engagement behaviors you can use to lead your customer service team to success. A...
80545 Customer Service in Microsoft Dynamics CRM 2013
New Horizons Computer Learning Centers
1 day
599 USD
Salt Lake City
This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM...
Developing Customer Focus - 3 Leadership Skills To Improving Customer Service & Developing Customer Relationships
Crestcom International, LLC
12 months
Multiple (105)
Crestcom’s Developing Customer Focus course is one of the ten parts of the Bullet Proof Manager leadership development program. The...
Customer Focus for the Back Office
The Training Bank
1 and 2 day formats
North America
This Customer Focus for the Back Office  training course is offered onsite to your company by The Training Bank. This is a...
Maximizing the Customer Experience
The Training Bank
         
(2)
6.5 hours
249 CAD
Online
This Maximizing the Customer Experience  training course is offered online by The Training Bank. This is a highly interactive online course designed to maximize the...
Handling Difficult & Demanding Customers
Proven Training Solutions
1 day
United States of America
One of the biggest stresses of working in customer service is having to deal with difficult and demanding customers. The Handling...
Customer Retention: Sensible Saves
Caras Training
3 days
North America
Anytime a customer voices discontent with your service, your team needs to be ready to start into a process for...
Customer-Focused Leadership
The Training Bank
         
(1)
2 and 3 day formats
North America
This Customer Focused Leadership training course is offered onsite to your company by The Training Bank. This is a highly interactive workshop...
Critical Service and Sales™ Skills
Janek Performance Group
Flexible
United States of America
Best in class companies place critical importance on providing an effective customer experience. Every customer interaction should matter; contributing to an...
Customer Focus for the Frontline
The Training Bank
2 days
North America
This Customer Focus for the Frontline  training course is offered onsite to your company by The Training Bank. This is a highly...
Service Representative
Service Strategies
         
(3)
1 day
199 USD
Online
The online customer service training course from Service Strategies will combine teaching and interactivity to enable students to learn and...
Customer-Focused Communication
The Training Bank
1 day
North America
This Customer Focused Communication  training course is offered onsite to your company by The Training Bank. This is a highly interactive workshop...
Improving Customer Satisfaction
ASQ - American Society for Quality
2 days
899 USD
Denver
This course is focused on meeting your customers’ needs and equips participants with the tools and techniques needed to improve...
The Relationship Advantage: Connecting with Customers and Increasing Sales
Business Training Works
1 day
North America
This onsite corporate training course is information packed and designed to help organizations or groups that want to help their...
Food Service
TrainingToday
Flexible
599 USD
Online
The Food Service Safety course, offered by Training Today, is an online program made up of four relevant training modules...
CRM: An Introduction to Customer Relationship Management
Mainstream Corporate Training
1 day
Canada
This one day course will help participants to get introduced to the different facets of Customer Relationship Management (CRM). The...
Data as a Strategic Asset: A Customer-Focused Approach
AMA - American Management Association
         
(4)
2 days
2,195 USD
Multiple (4)
Learn the secrets of marketing analytics!  Have you ever wondered if there are goldmines buried in your customer data? What...
Field Service Engineer
Service Strategies
         
(1)
2 days
399 USD
Online
This training course offers a self directed, modular learning experience that is combined with facilitation tools that help field service managers...
Foundations of Service
SEE, Inc.
3 hours
2,000 USD
United States of America
This Foundations of Service training course will help participants to create an environment allowing them to drive repeat business and leave...
Service-Minded Emails
ODYSSEY.ONLINE
Access for 12 Months
19 USD
Online
This Service Minded Emails  training course is designed to provide students with the knowledge and skills to enhance their email communication. With new social...
Telephone Service Skills
SEE, Inc.
3 hours
2,000 USD
United States of America
This Telephone Service Skills training course has been designed to introduce participants to the unique challenges facing phone communication, including tone and...
Managing and Leading Service
SEE, Inc.
3 hours
2,000 USD
United States of America
This Managing and Leading Service training course has been designed to provide participants with the ability to recruit, reward, and retain service driven...
Hospitality Professional Course (HPC)
American Hospitality Academy
16 hours
250 USD
Online
The Hospitality Professional Course (HPC) is designed to help students who are studying or currently working in the hospitality industry...
Personal Customer Contact
SEE, Inc.
3 hours
2,000 USD
United States of America
This Personal Customer Contact training course has been designed to teach participants how to correctly utilize warm and friendly greetings with their...
Problem Solving Workshop
Service Strategies
         
(3)
2 days
1,395 USD
United States of America
Service Strategies offers public classes in various cities throughout the year. These classes are led by certified instructors with extensive,...
8523 Microsoft CRM 3.0 Service Management
New Horizons Computer Learning Centers
1 day
599 USD
Salt Lake City
...
Knowledge-Centered Support (KCS) Workshop
Service Strategies
2 days
1,395 USD
United States of America
Service Strategies offers instructor led public classes at various sites throughout the year for a maximum of 15 participants per...
8524 Microsoft CRM 3.0 Service Scheduling
New Horizons Computer Learning Centers
1 day
599 USD
Salt Lake City
...
Support Professional
Service Strategies
         
(3)
2 days
1,195 USD
United States of America
The blended learning option is an instructional model that combines the self paced online training with tailored onsite or remote...
Hospitality Supervisor Course (HSC)
American Hospitality Academy
16 hours
250 USD
Online
The supervisor is the key to the success of any organization because they act as the “main link” between the...
Support Specialist
Service Strategies
2 days
1,395 USD
United States of America
Service Strategies offers public classes in various cities throughout the year. These classes are led by certified instructors with extensive,...
Baggage Claims and Proration
International Air Transport Association
3 days
2,200 USD
Multiple (3)
When a bag is mishandled then the cost to recover that bag is shared between airlines. There are certain rules...
Sales Training
TrainingToday
Flexible
834 USD
Online
The Sales Training course, offered by Training Today, is an online program made up of 12 relevant training modules on...
Negotiating for Results
Mainstream Corporate Training
2 days
Canada
Negotiation is all about resolving differences. Those who have mastered negotiation find that they can save time and money, develop...
Cargo Skills and Procedures
International Air Transport Association
5 days
2,500 USD
Multiple (6)
Do you want to become an air cargo expert and understand the operational framework and processes to ship cargo by...
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  • = Available in Spanish
Displaying 1-50 of 53 results
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Why Customer Service Training is Essential

Excellent customer service takes place is not only at the point of contact but also both before and after the representative meets or speaks with the customer. Developing an effective strategy and taking the necessary steps to ensure that all employees are providing high-quality customer service is the obligation of any competitive business. Customer service does not necessarily look the same in every industry or at every point of interaction with the client, that's why it is important for each company to develop a strategy that will be effective for them and their market. Find customer service training that will help your company develop the right customer service strategy.

Let Satisfied Customers be your Voice

Studies on the effectiveness of customer service show both the positive impact it can have and the alarmingly negative response that the lack of good customer service can create. Research says that a satisfied customer will tell approximately 2 to 3 people about her experience with your company. With an unsatisfied customer, however, this number jumps to a staggering 8 to 10 people. Because it is so easy to share experiences online now, the number of people told about good or bad service has the potential to be multiplied many times over.

Sometimes bad experiences are unavoidable. An employee who has been highly trained with the help of a customer service training course will see a bad customer experience as an opportunity to create a loyal customer. Research shows that customers who have had their negative experience addressed have an 80% to 90% chance to become return business.  

Customer Service Training Content

Creating a customer service strategy that is consistent and repeatable throughout all departments that are in contact with clients can be a real challenge. Customer service training is available in a broad range of formats and content. Because it is so essential that everyone in the company has the same basis for their customer service practices, in-house training is a great option. An experienced trainer will come to your company and work directly with all employees to teach them customer service skills. They will customize their content to be directly relevant to the needs of your organization.

Collecting and Analyzing Customer Feedback

More than just ensuring satisfaction of the individual, customer service training in how to collect and analyze customer allows an organization to determine overall effectiveness of the product or service. It is a fantastic way to make sure not only that the customer returns, but that the service is functioning in the way that the organization expects. Training and development on customer feedback introduces learners to exciting new technology that is making feedback more effective, faster and easier to both collect and analyze.