Frontline Customer Service Representative Training
Customer service professionals who interact with customers on a daily basis need the right skills and mindset to do so with success. Harness these resources to gain the knowledge and attitudes necessary to develop emotional intelligence and a strong sense of power and autonomy?keys to exceptional service. Carefully designed assets focus on problem-solving techniques and how to work collaboratively with colleagues.
Upcoming start dates
- Self-paced Online
Who should attend?
Account representatives, customer service staff, help desk and technical support, and anyone working directly with customers.
This OnDemand Course contains the following lessons:
- Building Your Strengths as a REAL Team Player
- Effective Problem-Solving and Decision-Making Tools
- How to Manage Your Emotions While Under Stress
- Make Every Employee a Customer Experience Champion
Certification / Credits
Build your skills with e-learning lessons on building your strengths as a real team player; effective problem solving and decision-making tools; how to manage your emotions under stress; and how every employee can become a customer experience champion.
The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...