Customer Relations and Awesome Service

Wronski Associates
Training overview
Corporate / Group Training
Virtual Classroom, On-site
1 day

Start dates
United States of America
Inquire for more information

Inquire for more information

Course description

Customer Relations and Awesome Service

The key ingredient to all effective customer relations is the self-esteem and enthusiasm of the giver of service to the recipient of that service. Therefore, the first aspect of learning effective customer service skills is to develop a staff of highly energized people with a high self-esteem quotient. Self-esteem is the single most important factor influencing our ability to achieve personal and professional success. It also greatly influences an individual’s ability to contribute to a team. This course helps to increase the level of self-esteem in individuals and to remove the barriers which keep them from reaching their full personal and professional potential.

COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

Training content

Morning Session

  • Dealing with self-esteem
  • Causes of low self-esteem
  • Developing a personal “self-confidence quotient”
  • Developing a team “group confidence quotient”
  • Characteristics of individuals and teams with high self-esteem
  • Strategies for increasing and maximizing self-esteem
  • The vital link between self-esteem and performance
  • Creating an organization that re-energizes employee self-esteem

Afternoon Session

  • Hidden keys to customer satisfaction
  • How to communicate empathy and still set limits with customers
  • Communication scripts that work with most customers
  • How to exceed the expectations of people seeking your services
  • How to not be pulled down by negative customers/clientele
  • How to diffuse disruptive emotions expressed by customers/clientele
  • How to lead the field in your profession

Why choose Wronski Associates?

Founded in 1984 - Over 35 years of providing innovative and impactful learning and development solutions.

Long lasting client partnerships - Our top ten client relationships average 14 years and our very first client is still a client 36 years later.

Have delivered instructor-led training in 40+ countries on 6 continents, and online solutions in many, many more.

About Wronski Associates

Wronski Associates

Wronski Associates is the trusted partner for academy-minded companies looking to design and deliver innovative learning experiences that will attract, develop and retain their top talent. They work across all functions but have developed a unique expertise in our ability to...

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Contact info

Wronski Associates

100 Everett Avenue
02150 Chelsea MA

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