Course description
Customer Relations and Awesome Service
The key ingredient to all effective customer relations is the self-esteem and enthusiasm of the giver of service to the recipient of that service. Therefore, the first aspect of learning effective customer service skills is to develop a staff of highly energized people with a high self-esteem quotient. Self-esteem is the single most important factor influencing our ability to achieve personal and professional success. It also greatly influences an individual’s ability to contribute to a team. This course helps to increase the level of self-esteem in individuals and to remove the barriers which keep them from reaching their full personal and professional potential.
Upcoming start dates
Training content
Morning Session
- Dealing with self-esteem
- Causes of low self-esteem
- Developing a personal “self-confidence quotient”
- Developing a team “group confidence quotient”
- Characteristics of individuals and teams with high self-esteem
- Strategies for increasing and maximizing self-esteem
- The vital link between self-esteem and performance
- Creating an organization that re-energizes employee self-esteem
Afternoon Session
- Hidden keys to customer satisfaction
- How to communicate empathy and still set limits with customers
- Communication scripts that work with most customers
- How to exceed the expectations of people seeking your services
- How to not be pulled down by negative customers/clientele
- How to diffuse disruptive emotions expressed by customers/clientele
- How to lead the field in your profession
Why choose Wronski Associates?
Founded in 1984 - Over 35 years of providing innovative and impactful learning and development solutions.
Long lasting client partnerships - Our top ten client relationships average 14 years and our very first client is still a client 36 years later.
Have delivered instructor-led training in 40+ countries on 6 continents, and online solutions in many, many more.
Contact this provider
Wronski Associates
Wronski Associates is the trusted partner for academy-minded companies looking to design and deliver innovative learning experiences that will attract, develop and retain their top talent. They work across all functions but have developed a unique expertise in our ability to...