Course description
Customer Service Manager Training
By applying the concepts in these learning assets, any manager of a customer service team can build and sustain an effective customer-focused strategy. Learn to motivate and develop your team by utilizing proven coaching, feedback, and delegation techniques.
Upcoming start dates
Who should attend?
Operations managers, call center team leaders, help desk and technical management, and anyone managing customer-facing teams.
Training content
This OnDemand Course contains the following lessons:
- Enhancing Collaborative Communication
- Leveraging Feedback to Strengthen Employee Commitment
- Enhancing Communication Skills
- Building a Customer-Focused Strategy
- Creating a Motivational Climate
- Leading with Emotional Intelligence in the Workplace
- Coaching for Performance
- Leading a Customer-Focused Team
Certification / Credits
CEU: 0.3
Build your skills with e-learning lessons on enhancing collaborative communication; leveraging feedback to strengthen employee commitment; enhancing communication skills; building a customer-focused strategy; creating a motivational climate; how to lead with emotional intelligence; AMA's G.U.I.D.E. to coaching; and leading-a-customer-focused-team.
American Management Association Company Info
The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...