Online Customer Service Training

By the time a consumer reaches a live customer service rep, their patience has often been tested. Between longer wait...

This course explores the art and science of developing a superior customer experience. Customers are vital to any organization and...

By applying the concepts in these learning assets, any manager of a customer service team can build and sustain an...

Whether you realize it or not, each and every one of us serves customers. Maybe you're on the front line...

Customer service professionals who interact with customers on a daily basis need the right skills and mindset to do so...

If you have an inbound, outbound, or bi-directional call center, then you know how hard it is to develop the...

From secretary to upper management, the chances are that all members of your staff will come into contact with customers...

Phone and web based client assistance is presently the standard, however Vis-à-vis client care is as yet a vital ability...

Service representatives often act as the "face" of their organizations and play a critical role in delivering the best experience...

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course...

Your customer service team needs customer service excellence training from TrainSMART! What does it take to earn business and retain...

In the world of high-end customer service, there is no issue that a customer brings that is not addressed. Regardless...

This dynamic, hands-on, and practical workshop will help your organization impact the bottom line with improved customer service skills. Delight...

Customer service is a concept that is currently also recognized as Customer Experience Management, and that is gaining more and...

Generally, organizations gave client support eye to eye or by phone. This changed with the appearance of the web, which...