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Call Center Supervisor Certified
4.9
(17)
Management and Strategy Institute
The call center supervisory role can be challenging, and not everyone has natural leadership skills in this area. This certification...
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Professional Course
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1 year
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From 200 USD
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Online
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Self-paced Online
Customer Service Skills
Master Connection Associates
Individual customer service skill development modules: Understanding Behavioral Styles, Handling Customer Complaints, Delivering a Great Customer Experience, Skills for Success...
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Professional Course
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Online
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Self-paced Online
The Positive Alternative
Master Connection Associates
The Positive Alternative (TPA) is the baseline enlightenment customer service workshop for all employees. Everyone in the organization must understand...
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Corporate / Group Training
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1 day
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Multiple (2)
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Self-paced Online, On-site
Reveal the Secrets - Customer Insight Training
Learn2
Reveal the Secrets is a powerful experience for any business seeking clearer insight into their market. This experience focuses on...
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Corporate / Group Training
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Online
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Self-paced Online
Customer Service Excellence: Virtual Training (1.5-Hour)
5.0
(3)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 1.5-hour workshop will give your staff more than just the foundation on providing good internal and external...
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Corporate / Group Training
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1.5 hours
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Multiple (2)
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On-site
Customer Service Excellence: Virtual Training (4-Hour)
5.0
(2)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 4-hour workshop will give your staff more than just the foundation on providing good internal and external...
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Corporate / Group Training
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4 hours
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Multiple (2)
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On-site
Customer Service Excellence: Virtual Training For Call Centers (1.5-Hour)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 1.5-hour workshop will give your staff more than just the foundation on providing good internal and external...
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Corporate / Group Training
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1.5 hours
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Multiple (2)
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On-site
Customer Service Excellence: Virtual Training For Call Centers (4-Hour)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 4 and 8 hour workshop will give your staff more than just the foundation on providing good...
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Corporate / Group Training
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4 hours
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Multiple (2)
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On-site
LEAP® Into Service Recovery
Master Connection Associates
Service recovery is one of the most critical components of Service Excellence and Delivering World Class Service. ‘L.E.A.P.® Into Service...
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Corporate / Group Training
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1 day
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Multiple (2)
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Self-paced Online, On-site
Learn to Lead an Effective Customer Service Team
Lorman Education Services
Use an outsider's perspective on identifying engagement behaviors you can use to lead your customer service team to success. A...
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Professional Course
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1.5 hours
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From 99 USD
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Online
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Self-paced Online
Customer Service Essentials Virtually Facilitated Workshop
TrainSMART Inc.
By the time a consumer reaches a live customer service rep, their patience has often been tested. Between longer wait...
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Corporate / Group Training
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0.5 hours
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Online
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Virtual Classroom
Customer Service Excellence: How to Win and Keep Customers
4.8
(9)
AMA - American Management Association
Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business...
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Professional Course
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From 2,295 USD
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Online
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Virtual Classroom
Customer Service
New Horizons Computer Learning Centers
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of...
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Professional Course
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1 day
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Online
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Self-paced Online
Customer Service
New Horizons Computer Learning Centers
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of...
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Professional Course
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1 day
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Online
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Self-paced Online
Customer Service Manager Training
AMA - American Management Association
By applying the concepts in these learning assets, any manager of a customer service team can build and sustain an...
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Professional Course
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4 hours
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From 249 USD
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Online
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Self-paced Online
Frontline Customer Service Representative Training
AMA - American Management Association
Customer service professionals who interact with customers on a daily basis need the right skills and mindset to do so...
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Professional Course
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4 hours
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From 249 USD
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Online
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Self-paced Online
Call Center Customer Service Training
TrainSMART Inc.
If you have an inbound, outbound, or bi-directional call center, then you know how hard it is to develop the...
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Corporate / Group Training
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1 day
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Multiple (2)
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Virtual Classroom, On-site
Delivering Great Customer Service
Corporate College
Customer service has the power to form a customer's entire perception of an organization. One bad experience can result in...
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Professional Course
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4 hours
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From 169 USD
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Multiple (3)
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Classroom, Webinar
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