Course description
Customer Service Skills
Individual customer service skill development modules: Understanding Behavioral Styles, Handling Customer Complaints, Delivering a Great Customer Experience, Skills for Success in Communicating, Feedback Creates Excellence, Meeting the Needs of the Internal Customer, Mastering Telephone Etiquette
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Upcoming start dates
Who should attend?
All Front Line Staff & Mangers
Training content
Seven (7) individual learning modules to improve customer service skills
Costs
Contact for fee
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Master Connection Associates
Master Connection Associates (MCA) is the Worldwide Leader in Customer Service, Sales and Leadership Training and Consulting. MCA drives revenue growth, customer loyalty and bottom line profit for industry leading organizations in a diverse client base, serving customers in the...