Corporate / Group Training

Delivering Exceptional Customer Service

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Virtual Classroom
Next course start
Inquire for more information See details
Virtual Classroom
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Course description

Delivering Exceptional Customer Service

This course provides a review of the importance and benefits of providing exceptional customer service. Participants will identify their external customers and discuss their service expectations. A goal is for each employee to treat each customer experience as an individual experience for each person. Tools and techniques taught and experienced will include virtual and in-person customer service skills including a proven 8 step process for delivering exceptional service, listening skills, questioning skills, effective use of words, vocal tone and body language.

Upcoming start dates

1 start date available

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  • Virtual Classroom
  • Online

Who should attend?

The program is designed for all levels within an organization. All managers and employees will benefit from this series of short, focused sessions.

Training content

  • Customer Service
  • Partner Engagement
  • Relationship Management
  • Consulting & Advising

Course delivery details

Primary: 2-hours

Alternatives: 90-minutes, ½ day (3.5 hours)

Certification / Credits

This training workshop supports participants’ ability to:

  • Determine how exceptional customer service benefits themselves, their customer and the organization
  • Identify their internal and external customers, their expectations and ways to exceed them
  • Define best practices that make up exceptional customer service
  • Deliver exceptional customer service via a variety of mediums
  • Implement proven strategies to create exceptional service

Why choose Wronski Associates?

Founded in 1984 - Over 35 years of providing innovative and impactful learning and development solutions.

Long lasting client partnerships - Our top ten client relationships average 14 years and our very first client is still a client 36 years later.

Have delivered instructor-led training in 40+ countries on 6 continents, and online solutions in many, many more.

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Wronski Associates
654 Washington Street
02184 Braintree MA

Wronski Associates

Wronski Associates is the trusted partner for academy-minded companies looking to design and deliver innovative learning experiences that will attract, develop and retain their top talent. They work across all functions but have developed a unique expertise in our ability to...

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