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Essentials of Customer Training

Customer training refers to when an organization supplies the required information and tools for their customer to be successful when using their product or service. This is very important in ensuring that consumers understand how different merchandise and products operate, what services are available to them, as well as how different environments function. It is important that employees have good knowledge of customer values so that they can anticipate questions and needs in order to build brand loyalty and create a customer service driven environment. 

Customer Training Formats

Some of the ways that companies or institutions can train their customers are through using:

  • online platforms
  • printed manuals
  • information sessions
  • classroom courses

Customer Training Courses

Customer training courses are primarily aimed at customers and are content specific depending on the organization, service or product. There are also customer training courses that are available for workers and employee's who need to learn more about their company products and services so that they can better serve the customer. 

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U.S. L&D Report: 2019 - Benchmark Your Workplace Learning Strategy

US L&D report 2019 - Benchmark your Workplace Learning

Are you curious about the L&D strategies of some of the U.S.'s top companies?

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