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Master Connection Associates

Master Connection Associates (MCA) is the Worldwide Leader in Customer Service, Sales and Leadership Training and Consulting. MCA drives revenue growth, customer loyalty and bottom line profit for industry leading organizations in a diverse client base, serving customers in the hospitality and travel industry, healthcare, financial, real estate, development, associations, automotive, manufacturing businesses among others.

MCA QUALITY VALIDATION: With a Ritz-Carlton and Malcolm Baldrige National Quality Award certification legacy, MCA has assists organizations improve performance by integrating repeatable and sustainable business processes and practices and provides impactful training to improve productivity skills. Based on our consulting and training partnership from the beginning of The Ritz-Carlton Hotel Company, MCA became a certified provider by the Malcolm Baldrige organization and assisted Ritz-Carlton in winning an unprecedented two Malcolm Baldrige National Quality Awards for Service Excellence. As a result, they became the first service organization to win the coveted award and recorded the highest customer satisfaction and loyalty scores in world history.

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COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!


Professional Course
Customer Training Length Price Location Reviews
Customer Service Skills Online
Sales Leadership Skills 1 hour Online
Sales Skills 1 hour Online
Sales Skills - Chinese Language 1 hour Online
Corporate / Group Training
Communication Skills
Presentation Skills
Effective Presentations 2 days Multiple (2)
Customer Service
LEAP® Into Service Recovery 1 day Multiple (2)
Taking Positive Action 1 day Multiple (2)
The Positive Alternative 1 day Multiple (2)
Human Resources
Sensitivity Training - Unconscious Biases 1 day Multiple (2)
Global Cultural Diversity 1 day Multiple (2)
Performance Management
Making Generational Difference Work for You 1 day Multiple (2)
Staffing and Recruiting
Mastering Behavioral Interviewing 1 day Multiple (2)
Leading Your Team to Peak Performance 2 days Multiple (2)
Peak Sales Performance 2 days Multiple (2)
Sales Productivity 2 days Multiple (2)
Customer Relationship Management
Mastering Business Etiquette 1 day Multiple (2)
Sales Strategies 2 days Multiple (2)
Effective Sales Negotiations 2 days Multiple (2)
e-Selling Prospecting Revolution 1 day Multiple (2)

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Master Connection Associates

Suite A273
31441 Santa Margarita Parkway Suite A 273
92688 Rancho Santa Margarita California

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