Master Connection Associates
Master Connection Associates (MCA) is the Worldwide Leader in Customer Service, Sales and Leadership Training and Consulting. MCA drives revenue growth, customer loyalty and bottom line profit for industry leading organizations in a diverse client base, serving customers in the hospitality and travel industry, healthcare, financial, real estate, development, associations, automotive, manufacturing businesses among others.
MCA QUALITY VALIDATION: With a Ritz-Carlton and Malcolm Baldrige National Quality Award certification legacy, MCA has assists organizations improve performance by integrating repeatable and sustainable business processes and practices and provides impactful training to improve productivity skills. Based on our consulting and training partnership from the beginning of The Ritz-Carlton Hotel Company, MCA became a certified provider by the Malcolm Baldrige organization and assisted Ritz-Carlton in winning an unprecedented two Malcolm Baldrige National Quality Awards for Service Excellence. As a result, they became the first service organization to win the coveted award and recorded the highest customer satisfaction and loyalty scores in world history.