Course description
Call Center Customer Service Training
If you have an inbound, outbound, or bi-directional call center, then you know how hard it is to develop the needed skills and knowledge related to customer service, telephone usage, and the like.
This workshop helps call center agents to learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each telephone interaction has elements of sales and customer service skills, which attendees learn in detail and practice throughout this energizing and practical workshop.
This workshop can also be facilitated to a live virtual audience. Please contact TrainSMART to learn more about a custom-tailored solution.
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Upcoming start dates
Who should attend?
Anyone who staffs a call center
Note: If selling is priority then the Sales Profile is used and the workshop focuses on sales success.
Training content
- The key fundamentals of providing exceptional service
- A proven methodology to turn every customer issue into an opportunity to shine
- Shifting from dealing with customer problems to creating long term solutions
- Moving from treating customers as merely “purchasers of service” to partners for the future
- Use strategies to control your emotions
- Use strategies to manage difficult situations
- Employ practices for understanding behaviors; listening and focusing on stated needs and expectations
Costs
Up to 6 Participants
- Half-Day $2800
- Full-Day $3800
- 1.5 Days $7000
- Two Full-Days $7900
Up to 12 Participants
- Half-Day $3200
- Full-Day $4200
- 1.5 Days $7500
- Two Full-Days $8400
Up to 18 Participants
- Half-Day $3600
- Full-Day $4400
- 1.5 Days $8000
- Two Full-Days $8900
Up to 24 Participants
- Half-Day $4000
- Full-Day $5000
- 1.5 Days $8500
- Two Full-Days $9400
Up to 30 Participants
- Half-Day $4400
- Full-Day $5400
- 1.5 Days $9500
- Two Full-Days $10400
Up to 36 Participants
- Half-Day $4800
- Full-Day $5800
- 1.5 Days $10000
- Two Full-Days $10900
Over 36+ Participants
- Inquire for pricing
Why choose TrainSMART Inc.?
Customized training programs for every organization
Certified Women-Owned Business (WBENC & WOSB)
Industry-proven facilitators, consultants, and experts
Contact this provider
TrainSMART Inc.
TrainSmart specializes in helping you identify people and process challenges that may be preventing your organization from achieving optimal results. We take a collaborative approach to create a tailored strategy for success. TrainSmart’s goal is to partner with you to...