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Critical Elements of Customer Service
Mainstream Corporate Training
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course...
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Corporate / Group Training
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2 days
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Multiple (2)
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On-site, Self-paced Online, Virtual Classroom
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Top 10 Course
Customer Service Excellence Training
TrainSMART Inc.
Your customer service team needs customer service excellence training from TrainSMART! What does it take to earn business and retain...
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Corporate / Group Training
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Multiple (2)
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Webinar, On-site
Call Center Customer Service Training
TrainSMART Inc.
In the world of high-end customer service, there is no issue that a customer brings that is not addressed. Regardless...
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Corporate / Group Training
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Multiple (2)
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Webinar, On-site
Salesforce Service Cloud Essentials for Managers (SVC201)
New Horizons Computer Learning Centers
In this course, students will gain experience overseeing the deployment of the Service Cloud to facilitate collaboration among agents and...
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Professional Course
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2 days
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Online
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Self-paced Online
Customer Service Training
TrainSMART Inc.
This dynamic, hands-on, and practical workshop will help your organization impact the bottom line with improved customer service skills. Delight...
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Corporate / Group Training
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1 day
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Multiple (2)
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On-site
How to Generate Loyalty Through the Customer Experience in the Service
edX
Customer service is a concept that is currently also recognized as Customer Experience Management, and that is gaining more and...
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Professional Course
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6 weeks
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From 49 USD
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Online
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Virtual Classroom
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Beginner level
Salesforce Service Cloud Essentials for Agents (SVC101)
New Horizons Computer Learning Centers
In this course, students will gain hands-on experience using Service Cloud to share knowledge with each other and with customers,...
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Professional Course
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2 days
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Online
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Self-paced Online
Why Customer Service Reps Are Providing Poor Service and How to Stop It
Lorman Education Services
Understand why customer service reps are providing poor service, and learn how to fix it to retain a favorable relationship...
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Professional Course
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1.5 hours
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From 99 USD
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Online
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Self-paced Online
Integrity Service®
4.7
(3)
Integrity Solutions
Exceptional customer service is not a function. And it's not an expense. It's a purpose. It all begins with understanding...
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Corporate / Group Training
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Online
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Blended
Customer Service Skills Training
TrainSMART Inc.
TrainSmart’s customer service skills training workshop is a dynamic, hands-on, and practical workshop that will help your organization impact the...
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Corporate / Group Training
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Multiple (2)
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Webinar, On-site
How to Make Your FAQ Page the Ultimate Customer Resource
Lorman Education Services
Understand the benefits of having a FAQ page and some of the pitfalls when the page is not handled properly....
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Professional Course
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1 day
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From 99 USD
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Online
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Webinar
Customer Service Skills
ACHIEVE Centre for Leadership Inc.
Without attention to customer service, organizations of all types will inevitably struggle to thrive. Alternatively, when organizations focus on fostering...
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Corporate / Group Training
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From 20 CAD
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Multiple (3)
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On-site, Webinar
Customer Negotiation Techniques
Lorman Education Services
Learn negotiation techniques that keep the customer happy without giving in to every demand. Customer retention is top of mind...
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Professional Course
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1 hour
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From 99 USD
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Online
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Webinar
Providing Outstanding Customer Service
New Horizons Computer Learning Centers
This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer...
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Professional Course
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2 days
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Online
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Self-paced Online
Sales and Customer Service Training for Call Center Agents
5.0
(1)
Mainstream Corporate Training
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element...
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Corporate / Group Training
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3 days
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Multiple (2)
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On-site, Self-paced Online, Virtual Classroom
Managing Customer Service
Mainstream Corporate Training
The need to lead, model, and promote the organizational values within a customer service environment is essential for business success....
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Corporate / Group Training
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1 day
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Multiple (2)
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On-site, Self-paced Online, Virtual Classroom
Fundamentals of Customer Centricity
edX
Customer-centricity is an approach to doing business that focuses on providing a positive customer experience both at the point of...
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Professional Course
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5 weeks
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From 149 USD
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Online
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Self-paced Online
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Beginner level
Communication Skills for Exceptional Customer Service™
Communispond
Communispond’s Communication Skills for Exceptional Customer Service™ program teaches participants how to provide customer service that wows your customers and...
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Corporate / Group Training
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Online
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Virtual Classroom
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