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Taking Positive Action
Master Connection Associates
The value of any program involving the performance of an employee or group of employees depends on both the strength...
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Corporate / Group Training
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1 day
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Multiple (2)
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Self-paced Online, On-site
Customer Service & Communication
TrainSMART Inc.
Are you struggling to provide the level of customer service your organization needs to thrive? Let TrainSMART help! Our custom-tailored...
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Introduction to Salesforce for Service
Stony Point
Stony Point has developed this training course to equip all customer service and call center personnel with the basics of Salesforce....
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Professional Course
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From 300 USD
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Online
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Self-paced Online
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Beginner level
Customer Service
Eagle's Flight
It is no longer a competitive advantage for you to have great customer service. The pace of your business, the...
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Corporate / Group Training
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Multiple (2)
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On-site
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Top 10 Course
Automotive Customer Service Training
TrainSMART Inc.
Developing a customer-centric culture is critical to building solid customer relationships. Our automotive customer service training workshop will help everyone...
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Inspired Customer Service: Firm Boundaries, Exceptional Compassion
The Yes Works
Have you ever heard anyone say, “Company X had incredible customer service, but they went out of business?” Neither have...
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Corporate / Group Training
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1 day
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Multiple (2)
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On-site
Certificate in Personal Banking
4.0
(1)
Canadian Securities Institute
In today's highly competitive personal banking space, employees who are committed to superior service and personal development are the ones...
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Professional Course
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Online
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Webinar
Customer Service Strategies
IFI Training
A 1-Day Workshop designed to help business professionals attract, satisfy, and preserve “customers”, both internal and external. Satisfied customers impact...
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Corporate / Group Training
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1 day
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Multiple (2)
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On-site
Customer Service Training: Critical Elements of Customer Service
Mainstream Corporate Training
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course...
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Corporate / Group Training
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2 days
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Multiple (2)
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Self-paced Online, On-site, Virtual Classroom
Customer Relationship Management
edX
Customer Relationship Management, also known as CRM, helps businesses successfully implement strategies, practices and technolgies aimed at winning and retaining...
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Professional Course
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6 weeks
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From 149 USD
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Online
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Self-paced Online
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Intermediate level
Winning Over Irate Customers
5.0
(10)
Stitt Feld Handy Group
At this workshop you will learn techniques that will allow you to handle really challenging customer service situations with confidence,...
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Professional Course
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1 day
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Multiple (2)
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On-site
Conflict Management For Telephone Call Centers - E-Learning
Vistelar, LLC
Learn Vistelar’s non-escalation, de-escalation, crisis intervention, and personal protection methodologies that addresses how to: Provide better customer service Predict, prevent...
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Professional Course
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From 47 USD
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Online
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Self-paced Online
Boosting Technicians’ Customer Service Performance
Goldy Ventures
Did you know that it costs six to seven times as much money to capture a new customer as it...
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Corporate / Group Training
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8 hours
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Multiple (2)
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Virtual Classroom, On-site
PFP Designation (Course Bundle)
5.0
(1)
Canadian Securities Institute
Learn proven strategies on how to best serve your clients' individual needs through financial planning. Gain comprehensive knowledge of the...
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Professional Course
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From 275 USD
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Online
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Webinar
Conflict Management For Contact Professionals - E-Learning
Vistelar, LLC
Learn Vistelar’s non-escalation, de-escalation, crisis intervention, and personal protection methodologies that addresses how to: Provide better customer service Predict, prevent...
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Professional Course
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From 77 USD
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Online
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Self-paced Online
Customer-Centric Enterprise: Scale Product Lifecycle Management
edX
This course provides a flexible and customizable playbook to build out a Product Enterprise and evolve an organization’s Business Model....
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Professional Course
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4 weeks
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From 199 USD
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Online
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Self-paced Online
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Intermediate level
Relieving Call Center Burnout
Goldy Ventures
Call center agent attrition in the United States hovers around 30–50 percent; and burnout is a pervasive contributor to this...
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Corporate / Group Training
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8 hours
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Multiple (2)
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On-site, Virtual Classroom
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Top 10 Course
IT-Ready Technical Support
CompTIA Tech Career Academy
There’s constant opportunity in tech for jobs that pay well and have lower unemployment compared to the national average, according...
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Professional Course
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8 weeks
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From 8,500 USD
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Multiple (4)
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Classroom, Self-paced Online
Fundamentals of Successful Sales
Goldy Ventures
This course is designed to provide the tools sales professionals need to effectively meet the competitive and challenging market they...
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Corporate / Group Training
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8 hours
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Multiple (2)
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On-site, Virtual Classroom
Deliver No-Code/Low-Code Products that Delight Customers and Stakeholders – Product Development and Management Skills.
edX
This course describes how training professionals can use product development and management concepts to build training programs for citizen developers....
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Professional Course
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4 weeks
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From 199 USD
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Online
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Self-paced Online
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Beginner level
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