It is no longer a competitive advantage for you to have great customer service. The pace of your business, the competition you face, and the 24/7 feedback available today, require employees to constantly ask, “How do I impact the customer in my role?” The answer to this question defines your customers’ experience – their customer journey. The new competitive advantage lies with employees striving to improve that journey; this goes well beyond customer service.
In Eagle’s Flight’s experiential Customer Centricity In Action program, your employees and leaders will learn what it takes to create a customer centric culture, focus on the unspoken expectations of the customer, and create a value-add experience therefore providing better customer service. This program, regardless if delivered in-person or virtually, combines interactive discussion, experiential activities, and video analysis to truly change the way everyone, not just those in customer-facing roles, thinks about their impact on the customer experience. This is key in customer relationship management.
Upcoming start dates
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- North America
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Who should attend?
This program is suitable for employees and leaders across the organization.
We know as well as you do, that there are many types of learners in any given training event. Our learning methodology harnesses the power of experiential learning to fit the needs of this wide spectrum of learners. Through honest discussion, case studies, action planning, and an experiential learning session that mimics real-world challenges, your learners learn by doing, not just listening, reading, or watching. They practice their new skills in a safe, and controlled environment that maximizes their potential to see success, and leave with the confidence to apply what they have learned back on the job. Participants return to work with the ability, tools, and confidence to:
- Intentionally seek opportunities to personally improve the customer experience and customer service
- Own their impact on the customer experience
- Proactively demonstrate ownership and personal accountability in their role
- Balance personal judgment and corporate policy when taking action
- Mitigate barriers and evaluate enablers in providing the best experience
Course delivery details
Offered as three - 2 hour modules.
In-class or virtual as well as hybrid options are available.
Minimum of 10 participants.
Starting at $8,900 USD
To aid in customer relationship management and customer service and business & management fundamentals, post-course sustainment and retention options are available to maximize impact of training.
Why choose Eagle's Flight?
Worked With Over 50% of the Fortune 500
Over 90% Repeat Business
Content Offered in 20+ Languages and
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Founded in 1988, Eagle's Flight has earned its reputation as a global leader in the development and delivery of business-relevant, experiential learning programs that achieve specific training objectives and lasting behavior change. The Eagle's Flight brand of experiential learning engages...