Corporate / Group Training

Customer Service & Communication

TrainSMART Inc., Online (+1 locations)
TrainSMART custom-tailors all of their workshops. Contact us today
Next course start
TrainSMART Delivers This Workshop In Live Virtual Instructor-led Format (+2 start dates)
Virtual Classroom, On-site
TrainSMART custom-tailors all of their workshops. Contact us today
Next course start
TrainSMART Delivers This Workshop In Live Virtual Instructor-led Format (+2 start dates)
Virtual Classroom, On-site
This provider usually responds within 48 hours 👍

Course description

Are you struggling to provide the level of customer service your organization needs to thrive? Let TrainSMART help!

Our custom-tailored communication and customer service strategies workshop will equip your team with the skills they need to provide exceptional service to every customer, no matter their level of experience or the type of interaction they're having.

We understand that customer service needs can vary depending on the product, industry, agency, and customer. But one thing remains constant: superior customer service is delivered by people to people. Our workshop will teach your team how to communicate effectively and empathetically with your customers, whether they're new or experienced, and whether they're interacting with a person or an automated system.

Don't let poor customer service hold your organization back. Invest in your team's skills today and see the difference it makes in your customer satisfaction and retention. Contact TrainSMART to learn more about our workshop and how we can help you improve your customer service.

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Upcoming start dates

Choose between 2 start dates

TrainSMART Delivers This Workshop On-Site At Your Location

  • On-site
  • United States of America

TrainSMART Delivers This Workshop In Live Virtual Instructor-led Format

  • Virtual Classroom
  • Online

Who should attend?

Target Audience

The TrainSMART customer service and communication training workshop is designed specifically for organizations that are struggling with less than satisfactory external and/or internal customer service. Our training program focuses on teaching effective communication techniques and customer service strategies to enhance the overall customer experience.

We aim to empower employees with the skills and knowledge needed to deliver exceptional customer service, build stronger relationships with customers, and increase customer satisfaction and loyalty. Whether your organization is facing challenges with handling customer complaints, resolving disputes, or simply improving the overall tone and demeanor of employees, our training workshop is a comprehensive solution that addresses these common challenges and provides concrete tools and strategies to improve customer service outcomes.

Training content

Course Outline

I. Introduction to Customer Service

  • Definition and Importance of Customer Service
  • Customer Service Standards and Expectations

II. Understanding Your Behavior Style

  • Introduction to DISC Personality Assessment
  • Understanding Your Personal Communication Style
  • Adapting Your Style to Meet Customer Needs

III. Dealing With Difficult Customers

  • Understanding Customer Frustration and Anger
  • Responding to Difficult Situations with Empathy
  • Managing Conflict and Resolving Disputes

IV. Becoming a Problem Solver

  • Identifying and Analyzing Customer Issues
  • Offering Effective Solutions and Alternatives
  • Building Strong Relationships Through Active Listening

V. Telephone Techniques for Customer Service

  • Building Rapport and Professionalism on the Phone
  • Handling Customer Calls with Confidence and Ease
  • Using Positive Language and Tone on the Phone

VI. Conclusion and Final Thoughts

  • Review of Key Takeaways
  • Encouragement to Continuously Improve Customer Service Skills
  • Open Discussion and Q&A.


All of TrainSMART's workshops and services are custom-tailored to the client. Please contact us to learn more about costs. 

Why choose TrainSMART Inc.?

Customized training programs for every organization

Certified Women-Owned Business (WBENC & WOSB)

Industry-proven facilitators, consultants, and experts

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TrainSMART Inc.

TrainSMART Inc.

TrainSmart specializes in helping you identify people and process challenges that may be preventing your organization from achieving optimal results. We take a collaborative approach to create a tailored strategy for success. TrainSmart’s goal is to partner with you to...

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