Course description
Are you struggling to provide the level of customer service your organization needs to thrive? Let TrainSMART help! Our custom-tailored communication and customer service strategies workshop will equip your team with the skills they need to provide exceptional service to every customer, no matter their level of experience or the type of interaction they're having.
We understand that customer service needs can vary depending on the product, industry, agency, and customer. But one thing remains constant: superior customer service is delivered by people to people. Our workshop will teach your team how to communicate effectively and empathetically with your customers, whether they're new or experienced, and whether they're interacting with a person or an automated system.
Don't let poor customer service hold your organization back. Invest in your team's skills today and see the difference it makes in your customer satisfaction and retention. Contact TrainSMART to learn more about our workshop and how we can help you improve your customer service.
Who should attend?
Target Audience
- Organizations that are experiencing less than stellar external and/or internal customer service.
Training content
Course Outline
- Course Overview
- What Is Customer Service
- Leverage Your Behavior Style
- Dealing With Difficult Customers
- Become a problem solver
- Telephone Techniques
Costs
All of TrainSMART's workshops and services are custom-tailored to the client. Please contact us to learn more about costs.
Why choose TrainSMART Inc.?
Customized training programs for every organization
Certified Women-Owned Business (WBENC & WOSB)
Industry-proven facilitators, consultants, and experts
About TrainSMART Inc.
TrainSMART Inc.
TrainSmart specializes in helping you identify people and process challenges that may be preventing your organization from achieving optimal results. We take a collaborative approach to create a tailored strategy for success. TrainSmart’s goal is to partner with you to...
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Contact info
TrainSMART Inc.
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