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Customer Service Strategies

IFI Training
Training overview
Corporate / Group Training
1 day
Start dates
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Customer Service Strategies

Course description

Customer Service Strategies

A 1-Day Workshop designed to help business professionals attract, satisfy, and preserve “customers”, both internal and external.

Why train your Professionals in Customer Service Strategies?

Satisfied customers impact an organization’s bottom line more than any ad campaign or public relations effort. Most companies know that a satisfied customer translates directly to increased profits. Dissatisfied customers produce devastating ripple effects.

Customer loyalty is the key to building a thriving business. Companies create loyalty by exceeding customer expectations. It costs five times as much to generate a new customer than to keep an existing one.

COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

Training content

By attending the Customer Service Strategies workshop, your professionals will learn:

  • A concept called E-Plus and the importance of exceeding customer expectations to create loyalty and repeat business
  • Twelve critical customer service behaviors
  • Six ways to exceed customer expectations (VISPAC)
  • The cost of a lost customer and the ripple effects of poor service
  • How to identify customer “turnoffs”

How will the Participant benefit from the Customer Service Strategies workshop?

Each workshop participant will to create a customer service strategy that enhances customer satisfaction, loyalty, and retention.

Participants come away from the training with a renewed commitment to satisfy every customer. Each participant will develop a personal strategy for exceeding customer expectations in their job.

How will the Corporation benefit from the Customer Service Strategies workshop?

After the workshop, corporations will see:

  • Increased sales
  • Improved customer satisfaction
  • Better customer retention
  • Happy, successful employees
  • Employee longevity

Why choose IFI Training?

25 Exercise-Based Programs

Over 22 Years in Business

160+ Satisfied Organizations Served

About IFI Training

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IFI Training

Our approach to training is unique. We recognize that permanent skill transfer occurs when we consistently apply principles, becoming just a little bit better one “drop” at a time. By working with IFI, your employees will develop skills that improve...

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Contact info

IFI Training

512 Condor Trail
76131 Saginaw Texas

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