Course description
Integrity Service®
Exceptional customer service is not a function. And it's not an expense. It's a purpose. It all begins with understanding what it means to be truly customer-focused. This shift requires more than just skills; it demands the right attitudes, values, and beliefs as well. And with these come confidence and real behavior change. Integrity Service® is customer service training that will motivate your team to bring their best to your customers every day.
When people are driven by values and an organizational purpose they believe in, given responsibility for the results of their efforts, and recognized and rewarded for what they do, they will deliver exceptional value and service to your customers. That’s what being customer-centric is all about. And that’s how you create long-term, loyal customers that results in superior long-term growth.
Upcoming start dates
Training content
CUSTOMER SERVICE TRAINING TO MAXIMIZE EVERY CUSTOMER INTERACTION
Integrity Service® is a comprehensive process designed to help people understand what it means to be a truly customer-focused organization. Participants in Integrity Service® are better able to identify and serve internal and external customers, focus on their job purpose versus job function and understand how attitudes, motives and values influence the perception of service.
HOLISTIC CUSTOMER SERVICE TRAINING
Customer service training has to build more than just skills, because being customer-focused isn’t just about what you do; it’s also about your attitudes, values and beliefs. We help your team shift their focus from the job function to the job purpose, building the behaviors and confidence to be truly customer-focused.
Our holistic approach to customer service training builds teams with a passion to work together to serve customers as problem-solvers and driven by a genuine desire to uncover needs, be the customer’s advocate and build value for them. The result is a sustained increase in customer satisfaction scores and retention rates, along with a highly engaged team that takes pride in their work.
Course delivery details
YOUR TEAM WILL LEARN:
- How to maintain a customer service attitude that involves understanding expectations, going above and beyond, and being a customer advocate
- Techniques for asking questions and listening to uncover needs and build value
- A practical problem-solving formula to independently understand, empathize with, and face service problems head on
- The value of a positive attitude and a genuine desire to assist customers with current or future needs
Why choose Integrity Solutions?
Increased products-per-customer from 1.3 to 3.0 within 24 months
Revenue increase of 23% (vs. 9% average growth for the industry)
150% increase in call center sales within 180 days
Reviews
Average rating 4.7
Integrity Solutions is just what we needed for our frontline staff! They've gained the confidence they need to provide excellent customer service. They now realize that sales is...
Since implementing Integrity Solutions, we have seen an increase in customer satisfaction, measured by Net Promoter Score, which has given the agency a big lift in retention.
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Integrity Solutions
Integrity Solutions, the sales performance experts, equips sales and customer service teams to build trusted customer relationships with integrity at their core. We help our clients win more customers, keep more customers and grow more profitably. We specialize in innovative...
Top 10 Awards
Integrity Solutions has been included on Training Industry's Top Sales Training Companies list every year since 2018. And we have been included on Selling Power's list of Top Sales Training Providers 7 of the past 8 years.
ISA- the Association of Learning Providers- awarded Integrity Solutions as their 2022 Business of the Year. This was the first time a sales training company had received this prestigious recognition from ISA.
And we have been recognized by The Stevie Awards for Sales & Customer Service in their Sales Training and Sales Consulting Provider of the Year categories each of the past five years.
The team is more focused, organized, and purposeful in their approach and interactions with their accounts. They also recognize their shortcomings and are working to improve the...