Course description
Communication Skills for Exceptional Customer Service™
Communispond’s Communication Skills for Exceptional Customer Service™ program teaches participants how to provide customer service that wows your customers and leaves them raving fans. This program is offered in two and four-hour formats.
In the two-hour program, participants will be able to identify what today's customers expect, want, and need and will learn how to develop customer focused language. In the four-hour format, participants will learn all that in addition to how to make service easier for your customers and the invaluable skill of how to keep a good attitude on a bad day.
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Upcoming start dates
Who should attend?
Employees who provide direct customer service to either internal or external customers
Training content
For the 2-hour program:
- Customer Service Basics
- Personal Communication Style
- Effective Listening
- Customer-Focused Communication
For the 4-hour program. All of the above, plus:
- Make it Easy
- Good Attitude on a Bad Day
Course delivery details
- This program is delivered virtually by a live instructor.
- Platform: Zoom (or the client's preferred virtual learning platform) and MURAL (a digital workspace for visual collaboration)
Certification / Credits
For the 2-hour program:
- Describe the benefits of providing exceptional customer service
- Identify what today’s customers expect, want, and need
- Determine your personal communication style
- Demonstrate how to listen effectively
- Describe how to make your language customer focused
- Demonstrate how to deal with difficult customers
- Review customer service recovery process
For the 4-hour program. All of the above, plus:
- Understand how impressions are formed
- Create a customer service promise
- Identify how to make service easier for your customers
- Employ techniques to keep a good attitude on a bad day
Why choose Communispond?
50 years of providing professional communication training
300+ Fortune 500 companies coached and trained
Helped 800,000+ people worldwide achieve their business goals
Contact this provider
Communispond - building powerful professionals
Since 1969, Communispond has provided communication coaching and training to more than 300 of the Fortune 500 companies and has helped more than 800,000 professionals achieve business goals by communicating with clarity and power. Communispond has remained the market leader...