Corporate / Group Training

Commitment to Extraordinary Service

Infopro Learning, Online (+1 locations)
7 hours
Next course start
Inquire for more information (+2 start dates)
On-site, Virtual Classroom
7 hours
Next course start
Inquire for more information (+2 start dates)
On-site, Virtual Classroom
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Course description

Commitment to Extraordinary Service

The Commitment to Extraordinary Service training program aims to cultivate a customer-centric approach by focusing on the mindset and abilities necessary to establish an organization's exceptional customer service culture. This training program is intended for front-line leaders and individual contributors and employs the LEAP model as its foundation. By utilizing experiential exercises, the program imparts practical skills that can be promptly applied in the workplace. Through the program, participants better understand customer experiences and expectations by putting themselves in the "seat of the customer." Upon completing the training, customer-facing employees acquire the knowledge and skills to earn customers' confidence and develop a "Trusted Advisor" relationship, become better listeners, demonstrate empathy and engagement with customers, take pride in their work, and improve morale, resulting in lower employee turnover.

Upcoming start dates

Choose between 2 start dates

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  • On-site
  • Worldwide

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  • Virtual Classroom
  • Online

Who should attend?


  • Individual Contributors
  • Front-Line Leaders

Training content


  • Leadership Address Video *
  • Reflect on recent good and bad customer experience


  • Employee Customer Profit Chain
  • Extraordinary Service: Guiding Principles
  • Modes of Customer Communication

Intersession Activity**

Understanding Customer Concerns

  • Active Listening
  • Listening for Emotion
  • Questioning Skills
  • Displaying Empathy

Intersession Activity**

Addressing Customer Dissatisfaction

  • Types of Dissatisfied Customer
  • Act as a Trusted Advisor
  • Ideal Outcome


  • Action Planning
  • 30-60-90 Day Action Plan Reviews *
  • Virtual, Group Touchpoint Session *

Course delivery details


  • In-Person - 6.5 hrs
  • Virtual - 2 hrs x 3 Sessions

Why choose IPL?

Infopro Learning has a Customer Satisfaction (CSAT) Score of 98%

Infopro Learning has 9500 trainers across the globe

Infopro Learning was founded in the year 1989

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Infopro Learning
Suite 102
103 Morgan Lane
08536 Plainsboro NJ

Infopro Learning

Infopro Learning is an award-winning workforce transformation company. The company specializes in unlocking the potential of employees, clients, and partners, which leads to improved performance aligned with the organization's strategic objectives. Infopro Learning can assist with growth, effective change management,...

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