Course description
Call Center Customer Service Training
In the world of high-end customer service, there is no issue that a customer brings that is not addressed. Regardless of the problem was created by the agent or employee, they see it as their task to bring it to resolution. In this global economy, being nice does not often translate well. We all know that focusing on why being nice is not enough. The magic is Customer Respect.
Our Call Center Customer Service Training shatters the notion of a customer issue. Turning it from a problem into a possibility, from a fault to a moment to shine. It takes the idea of customer service and turns it on its head. Because it’s not about service it’s about resolution.
Call Center Customer Service Training is a 3-day face-to-face workshop, including an interactive discussion where participants will be called upon to shift the way they think about how to deal with customer issues.
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Upcoming start dates
Who should attend?
Target Audience
Any employee that communicates with customers
Training content
- Service: what it is, how we deal with customers now
- The Critical Behaviors of Service for your organization: what do they mean and how they will impact your organization/team/department, customer focus
- Think about the customer
- Define customer service for the future of your organization
- Flexibility: in your role as a professional
- Resolving customer issues
- Initiative & Decision Making
- Good decision making tactics to turn customer issues into opportunities
- Communication changes
- Analyzing &
Course delivery details
Delivery Options
- Conference Breakout Session
- Lunch & Learn Program
- Half-Day Training Workshop
- Full-Day Training Workshop
- Webinar or Multi-Session Webinar
Certification / Credits
- The key fundamentals of providing exceptional service
- A proven methodology to turn every customer issue into an opportunity to shine
- Shifting from dealing with customer problems to creating long term solutions
- Moving from treating customers as merely “purchasers of service” to partners for the future
Why choose TrainSMART Inc.?
Customized training programs for every organization
Certified Women-Owned Business (WBENC & WOSB)
Industry-proven facilitators, consultants, and experts
Contact this provider
TrainSMART Inc.
TrainSmart specializes in helping you identify people and process challenges that may be preventing your organization from achieving optimal results. We take a collaborative approach to create a tailored strategy for success. TrainSmart’s goal is to partner with you to...