Course description
Customer Service Skills
Without attention to customer service, organizations of all types will inevitably struggle to thrive. Alternatively, when organizations focus on fostering positive relationships with clients and customers, they create loyalty. This workshop develops and enhances the skills necessary to create trust and build long lasting relationships. Participants will learn how to adapt their communication style to meet the needs of their internal and external clients, and will practice the essential communication skills required for great customer service.
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Upcoming start dates
Who should attend?
Target Audience
This is an introductory-intermediate level workshop.
Training content
Some of the topics included:
- The Benefits of Great Customer Relationships
- Keys to Creating Trust Within Relationships
- The Impact of Communication Styles on Customer Service
- Essential Communication Skills
- Creating Comfort and Confidence Within Relationships
- Managing Conflict in Customer Relationships
- How to Handle Objections
Course delivery details
Method of Delivery
Presentation, video, experiential practice, personal reflection, and small group discussions.
Contact this provider
ACHIEVE Centre for Leadership Inc.
ACHIEVE’s mission is to inspire learning and improve lives. We envision a world where everyone likes where they work. A trusted provider of professional development training since 2008, ACHIEVE Centre for Leadership offers quality training and resources on the topics...