Show findcourses.com as: Mobile

Managing Customer Service

Mainstream Corporate Training
Training overview
Corporate / Group Training
1 day
Start dates
Online
Inquire to learn more about our online and webinar-based training

Canada
Inquire for more information

Course description

Managing Customer Service

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This one-day workshop will provide participants with opportunities to explore their responsibilities within their role as a leader managing customer service.

Learning Objectives

This one-day workshop will teach participants:

  • Identify ways to establish links between excellence in customer service and your business practices and policies.
  • Develop the skills and practices that are essential elements of a customer service-focused manager.
  • Recognize what employees are looking for to be truly engaged.
  • Recognize who the customers are and what they are looking for.
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

Training content

The Six Critical Elements of Customer Service

The morning of the course will be spent exploring the six critical elements of customer service:

  • A customer service focus
  • Defined in your organization
  • Given life by the employees
  • Problem solving
  • Measure it
  • Reinforce it

Understanding Leadership

Next, participants will explore what leadership is all about. Paul Hersey and Ken Blanchard’s Situational Leadership II® model will be discussed, as well as Robert Greenleaf’s concept of servant leadership. Techniques for managing performance and conducting onboarding and orientation will also be discussed.

Five Practices of Leadership

This session explores the five leadership practices developed by James Kouzes and Barry Posner in The Leadership Challenge.

Course delivery details

This course can be offered in the following formats:

  • On-site
  • Online
  • Webinar

Why choose Mainstream Corporate Training?

Serving Over 40 Business Verticals, across North America

98.8% Client Satisfaction, 99% citing they would refer our programs to others

ROI realized by clients as early as the first 3 months post training

About Mainstream Corporate Training

Mainstream Corporate Training -Engaging Interactive Professional Development

Mainstream is committed to providing quality training that is essential to successful professional and personal growth; our programs help learners maintain a competitive advantage through insightful and effective training topics. Information continues to change and develop our lives, therefore, our mission...


Read more and show all training delivered by this supplier

Contact this provider

Fill out your details to find out more about Managing Customer Service.

  Contact the provider

  Get more information

  Register your interest

Contact info

Mainstream Corporate Training

1157 Ouellette Avenue
N9A4K1 Windsor

 Show phone number
mainstreamcorporatetraining.com

Contact provider

Have a question about this course? Fill out this form and the provider will get in touch with you shortly

Training reviews

No reviews available

Need help with your search?

findcourses.com offers a free consultancy service to help compare training for you and your team

Request a free quote

Request a free training quote