Corporate / Group Training

Customer Support *NEW*

Length
6 hours
Price
599 CAD
Next course start
14 March, 2024 See details
Delivery
Virtual Classroom
Length
6 hours
Price
599 CAD
Next course start
14 March, 2024 See details
Delivery
Virtual Classroom
This provider usually responds within 48 hours 👍

Course description

Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made.

With BEVA “Non-Telephone Customer Support” workshop, the participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.

Upcoming start dates

1 start date available

14 March, 2024

  • Virtual Classroom
  • Online
  • English

Who should attend?

People who provides client support or want to work in this role.

Training content

BEVA offers the following course content:

Module One: Getting Started

Module Two: What Is Customer Service?

Module Three: Challenges

Module Four: Email

Module Five: SMS

Module Six: Webchat

Module Seven: Multi-Channel Apps

Module Eight: Support Ticket Apps

Module Nine: Documentation

Module Ten: Feedback

Module Eleven: Be Proactive

Module Twelve: Wrapping Up

Course delivery details

Virtual classroom led by an instructor.

Costs

$599 CAD

Certification / Credits

The learner will receive a "BEVA Learning Institute Certificate of Achievement" for completing the workshop/course recognized by Government, Academia and Industry.

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BEVA Global Management Inc. / BEVA Learning Institute
130 Slater Street, Unit #500
K1P 6E2 Ottawa Ontario

BEVA Global Management Inc. / BEVA Learning Institute

BEVA Learning Institute is the training department for BEVA Global Management Inc. We provide corporate professional training to medium and large companies in English and French in most industries as well as government. We are the premier choice when it...

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