Course description
Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.
The BEVA Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. The participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Upcoming start dates
Who should attend?
People who deals with customers regardless the industry or people who wants to go into the field of customer service.
Training content
BEVA offers the following course content:
Module One: Getting Started
Module Two: Who We Are and What We Do?
Module Three: Establishing Your Attitude
Module Four: Identifying and Addressing Customer Needs
Module Five: Generating Return Business
Module Six: In-Person Customer Service
Module Seven: Giving Customer Service over the Phone
Module Eight: Providing Electronic Customer Service
Module Nine: Recovering Difficult Customers
Module Ten: Understanding When to Escalate
Module Eleven: Ten Things You Can Do to WOW Customers Every Time
Module Twelve: Wrapping Up
Course delivery details
Virtual training with an instructor.
Costs
$499 CAD
Group pricing is available.
Certification / Credits
The learner will receive a "BEVA Learning Institute Certificate of Achievement" for completing the workshop/course recognized by Government, Academia and Industry.
Contact this provider
BEVA Global Management Inc. / BEVA Learning Institute
BEVA Learning Institute is the training department for BEVA Global Management Inc. a.k.a BEVA® a Canadian owned company with more than 25 years of experience through acquisitions. BEVA Learning Institute currently offers more than seven hundred (700) professional courses in...