Corporate / Group Training

Customer Service

Length
6 hours
Price
599 CAD
Next course start
15 March, 2024 See details
Delivery
Virtual Classroom
Length
6 hours
Price
599 CAD
Next course start
15 March, 2024 See details
Delivery
Virtual Classroom
This provider usually responds within 48 hours 👍

Course description

Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.

The BEVA Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. The participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Upcoming start dates

1 start date available

15 March, 2024

  • Virtual Classroom
  • Online
  • English

Who should attend?

People who deals with customers regardless the industry or people who wants to go into the field of customer service.

Training content

BEVA offers the following course content:

Module One: Getting Started

Module Two: Who We Are and What We Do?

Module Three: Establishing Your Attitude

Module Four: Identifying and Addressing Customer Needs

Module Five: Generating Return Business

Module Six: In-Person Customer Service

Module Seven: Giving Customer Service over the Phone

Module Eight: Providing Electronic Customer Service

Module Nine: Recovering Difficult Customers

Module Ten: Understanding When to Escalate

Module Eleven: Ten Things You Can Do to WOW Customers Every Time

Module Twelve: Wrapping Up

Course delivery details

Virtual training with an instructor.

Costs

$599 CAD

Certification / Credits

The learner will receive a "BEVA Learning Institute Certificate of Achievement" for completing the workshop/course recognized by Government, Academia and Industry.

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BEVA Global Management Inc. / BEVA Learning Institute
130 Slater Street, Unit #500
K1P 6E2 Ottawa Ontario

BEVA Global Management Inc. / BEVA Learning Institute

BEVA Learning Institute is the training department for BEVA Global Management Inc. We provide corporate professional training to medium and large companies in English and French in most industries as well as government. We are the premier choice when it...

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