Course description
This BEVA course will raise awareness of the importance of customer service (internal and external clients), identify behaviours and work methods that allow for better service delivery, learning how to handle sensitive situations and practice the basic skills and techniques to effectively listen and communicate effectively with the client.
Upcoming start dates
Who should attend?
People who deals with internal and external clients.
Training content
BEVA offers the following course content:
- Raise awareness of the importance of customer service (internal and external clients)
- Identify behaviours and work methods that allow for better service delivery
- Learning how to handle sensitive situations
- Practice the basic skills and techniques to effectively listen and communicate effectively with the client
Course delivery details
Virtual classroom online led by an instructor.
Costs
$499 CAD
Group pricing is available.
Certification / Credits
The learner will receive a "BEVA Learning Institute Certificate of Achievement" for completing the course recognized by Academia and Industry.
Contact this provider
BEVA Global Management Inc. / BEVA Learning Institute
BEVA Learning Institute is the training department for BEVA Global Management Inc. a.k.a BEVA® a Canadian owned company with more than 25 years of experience through acquisitions. BEVA Learning Institute currently offers more than seven hundred (700) professional courses in...