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Finding Fit
Building Blocks Learning Network
Effective public servants bring a strong sense of self to their work. They know their place in the organization --...
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Professional Course
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1 day
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From 595 USD
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Ottawa
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Classroom
Finding Fit (Corporate)
Building Blocks Learning Network
Effective public servants bring a strong sense of self to their work. They know their place in the organization --...
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Corporate / Group Training
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1 day
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North America
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On-site
How Government Works
3.0
(1)
Building Blocks Learning Network
This workshop provides both a broad and a detailed road map of government. You will learn about the mechanics of...
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Professional Course
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2 days
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From 1,095 USD
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Multiple (2)
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Classroom, Virtual Classroom
How Government Works (Corporate)
Building Blocks Learning Network
This workshop provides both a broad and a detailed road map of government. You will learn about the mechanics of...
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Corporate / Group Training
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2 days
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North America
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On-site
Legislative ToolBox (Corporate)
Building Blocks Learning Network
This workshop first provides a road map to help participants understand the sequencing of various parts of the legislative process,...
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Corporate / Group Training
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2 days
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North America
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On-site
MCs and TB Submissions
4.5
(8)
Building Blocks Learning Network
Cabinet and its committees—of which the Treasury Board is one—provide the forum in which Ministers make decisions on government policy...
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Professional Course
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2 days
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From 1,095 USD
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Multiple (2)
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Classroom, Virtual Classroom
MCs and TB Submissions (Corporate)
Building Blocks Learning Network
Cabinet and its committees—of which the Treasury Board is one—provide the forum in which Ministers make decisions on government policy...
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Corporate / Group Training
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2 days
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North America
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On-site
Call Center Supervisor Certified
4.9
(17)
Management and Strategy Institute
The call center supervisory role can be challenging, and not everyone has natural leadership skills in this area. This certification...
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Professional Course
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1 year
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From 200 USD
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Online
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Self-paced Online
Call Center Supervisor Certified (Corporate)
4.9
(17)
Management and Strategy Institute
The call center supervisory role can be challenging, and not everyone has natural leadership skills in this area. This certification...
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Corporate / Group Training
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1 year
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United States of America
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On-site
Customer Service Skills
Master Connection Associates
Individual customer service skill development modules: Understanding Behavioral Styles, Handling Customer Complaints, Delivering a Great Customer Experience, Skills for Success...
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Professional Course
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Online
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Self-paced Online
The Positive Alternative
Master Connection Associates
The Positive Alternative (TPA) is the baseline enlightenment customer service workshop for all employees. Everyone in the organization must understand...
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Corporate / Group Training
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1 day
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Multiple (2)
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Self-paced Online, On-site
Reveal the Secrets - Customer Insight Training
Learn2
Reveal the Secrets is a powerful experience for any business seeking clearer insight into their market. This experience focuses on...
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Corporate / Group Training
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Online
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Self-paced Online
Customer Service Excellence: Virtual Training (1.5-Hour)
5.0
(3)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 1.5-hour workshop will give your staff more than just the foundation on providing good internal and external...
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Corporate / Group Training
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1.5 hours
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Multiple (2)
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On-site
Customer Service Excellence: Virtual Training (4-Hour)
5.0
(2)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 4-hour workshop will give your staff more than just the foundation on providing good internal and external...
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Corporate / Group Training
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4 hours
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Multiple (2)
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On-site
Customer Service Excellence: Virtual Training For Call Centers (1.5-Hour)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 1.5-hour workshop will give your staff more than just the foundation on providing good internal and external...
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Corporate / Group Training
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1.5 hours
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Multiple (2)
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On-site
Customer Service Excellence: Virtual Training For Call Centers (4-Hour)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 4 and 8 hour workshop will give your staff more than just the foundation on providing good...
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Corporate / Group Training
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4 hours
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Multiple (2)
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On-site
LEAP® Into Service Recovery
Master Connection Associates
Service recovery is one of the most critical components of Service Excellence and Delivering World Class Service. ‘L.E.A.P.® Into Service...
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Corporate / Group Training
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1 day
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Multiple (2)
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Self-paced Online, On-site
Learn to Lead an Effective Customer Service Team
Lorman Education Services
Use an outsider's perspective on identifying engagement behaviors you can use to lead your customer service team to success. A...
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Professional Course
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1.5 hours
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From 99 USD
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Online
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Self-paced Online
Customer Service Essentials Virtually Facilitated Workshop
TrainSMART Inc.
By the time a consumer reaches a live customer service rep, their patience has often been tested. Between longer wait...
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Corporate / Group Training
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0.5 hours
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Online
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Virtual Classroom
Customer Service Excellence: How to Win and Keep Customers
4.8
(9)
AMA - American Management Association
Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business...
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Professional Course
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From 2,295 USD
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Online
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Virtual Classroom
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