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Call Center Training Basics of Successful Call Centers

GoldSRD
Training overview
Length: 4 hours
Course homepage: Click here
Next start date: Inquire for more information - Worldwide
Provider: GoldSRD plus
Training type: On-site / Company-specific

Course description

Course description

Call Center Training Basics of Successful Call Centers

Phone skills are a highly valuable tool to have in an employee’s skill set, and Call Center Training will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.

Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole.

Who should attend?

Attendees Who Would Like to Learn More About Call Center Leading Practices (NASBA Field of Study: Business Management & Organization).

Training Content

Objectives:

  • Define and understand call center strategies
  • Identify different types of buying motivations
  • Create SMART Goals
  • Learn effective communication strategies
  • Use proper phone etiquette

Costs

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About supplier

GoldSRD

GoldSRD

GoldSRD is a leading provider of high-quality, interactive professional development. We have over 170 full-day courses on Internal Audit, Accounting, Finance, IT Audit and People-Centric (“soft skills”). Our Founder, Danny M. Goldberg, is a former chief auditor with over 21...


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