Course description
Call Center Training Basics of Successful Call Centers
Phone skills are a highly valuable tool to have in an employee’s skill set, and Call Center Training will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers. Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole.
Get in touch to learn more about our training for your team!
Upcoming start dates
Who should attend?
Attendees Who Would Like to Learn More About Call Center Leading Practices (NASBA Field of Study: Business Management & Organization)
Certification / Credits
Objectives:
- Define and understand call center strategies
- Identify different types of buying motivations
- Create SMART Goals
- Learn effective communication strategies
- Use proper phone etiquette
Why choose GoldSRD?
Professional Trainers that know how to engage everyone
100% Client Retention
280+ full day courses
Contact this provider
GoldSRD
GoldSRD is a leading provider of high-quality, interactive professional development. We have over 200 full-day courses on technical capabilities (Internal Audit, Accounting, Finance, IT Audit and Microsoft-Office specific courses) and People-Centric (“soft”) skills. Our Founder, Danny M. Goldberg, is a...