Corporate / Group Training

Call Center Training *NEW*

Length
6 hours
Price
599 CAD
Next course start
29 March, 2024 See details
Delivery
Virtual Classroom
Length
6 hours
Price
599 CAD
Next course start
29 March, 2024 See details
Delivery
Virtual Classroom
This provider usually responds within 48 hours 👍

Course description

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This BEVA course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.

Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.

Upcoming start dates

1 start date available

29 March, 2024

  • Virtual Classroom
  • Online
  • English

Who should attend?

Call centers who wants their employee trained to better support their clients.

Training content

BEVA offers the following course content:

Module One: Getting Started

Module Two: The Basics (I)

Module Three: The Basics (II)

Module Four: Phone Etiquette

Module Five: Tools

Module Six: Speaking Like a Star

Module Seven: Types of Questions

Module Eight: Benchmarking

Module Nine: Goal Setting

Module Ten: Key Steps

Module Eleven: Closing

Module Twelve: Wrapping Up

Course delivery details

Virtual classroom led by an instructor.

Costs

$599 CAD

Certification / Credits

The learner will receive a "BEVA Learning Institute Certificate of Achievement" for completing the workshop/course recognized by Government, Academia and Industry.

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BEVA Global Management Inc. / BEVA Learning Institute
130 Slater Street, Unit #500
K1P 6E2 Ottawa Ontario

BEVA Global Management Inc. / BEVA Learning Institute

BEVA Learning Institute is the training department for BEVA Global Management Inc. We provide corporate professional training to medium and large companies in English and French in most industries as well as government. We are the premier choice when it...

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