Course description
BEVA will give participants an opportunity to: determine the caliber of service they presently provide; identify ways in which they can enhance that service and acquire tools and skills to continue improving the service they offer.
Upcoming start dates
Who should attend?
People who deals with clients as part of their job.
Training content
BEVA offers the following course content:
Module One: Introduction
Module Two: Today's Customers look for value
Module Three: Effective Communication
Module Four: Effective Customer Relations and Complaint Handling
Module Five: Competency Assessment tool
Module Six: Setting Priorities
Module Seven: Action plan
Module Eight: Wrapping Up
Course delivery details
Virtual classroom led by an instructor.
Costs
$499 CAD
Group pricing is available.
Certification / Credits
The learner will receive a "BEVA Learning Institute Certificate of Achievement" for completing the workshop/course recognized by Government, Academia and Industry.
Contact this provider
BEVA Global Management Inc. / BEVA Learning Institute
BEVA Learning Institute is the training department for BEVA Global Management Inc. a.k.a BEVA® a Canadian owned company with more than 25 years of experience through acquisitions. BEVA Learning Institute currently offers more than seven hundred (700) professional courses in...