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Advanced Customer Service Management

London Corporate Training
Training overview
Professional Course
Classroom, Self-paced Online
10 days
Start dates
Online
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London
Enquire for more information

Course description

Advanced Customer Service Management

COVID-19 Update

This provider offers an online version of their classroom courses

This provider has changed its terms and conditions to allow for rebooking/an amended cancellation policy in light of COVID-19

Who should attend?

Managers and executives from public and private sector organisation who want to design, improve and deliver superior customer services, including:

  • Managers and customer-facing employees wishing to raise their organisation’s level of service
  • Front-line teams who respond to verbal and written service enquiries and complaints
  • Employees in the service sector and public utilities
  • Supervisors and service team members
  • Marketing executives

Training content

Week 1:

  • An Introduction to Customer Service
  • Essential Customer Service Communication Skills
  • Dealing with stress and calming upset customers
  • Maintaining a positive and customer-friendly attitude
  • Development of a toolkit to build stronger and long-lasting customer relationships

Week 2:

  • Main components of a Complaints Management Process
  • What Customers Look for When They Complain
  • People Issues
  • Skills and Behaviours Needed for Dealing with Complaints
  • Learning from Complaints

Costs

Please contact us for more information on pricing.

Certification / Credits

By the end of the course participants will be able to:

  • Communicate more effectively and positively with customers
  • Create good first impressions and build trust levels
  • Meet high standards of response and resolution
  • Develop their own personal toolkit to lift service levels
  • Improve first contact resolution pro-actively identifying complaints and fixing them
  • Turn around entrenched, emotionally charged and dissatisfied customers
  • Analyse complaints and recognize patterns to avoid them in the future

Why choose London Corporate Training?

We have trained over 2,500 delegates from almost 600 client organisations

Complimentary Heathrow transfer (one-way)

Endorsed by various organisational and subject specific accrediting bodies

About London Corporate Training

London Corporate Training (LCT)

London Corporate Training have been established in the education, consulting and training industries for two decades. They work as a training team from their head office in London and aim to ensure all of their course participants receive the highest...


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Contact info

London Corporate Training

3 Shortlands, Hammersmith
W6 8DA London

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