Course description
Customer Service Upsell/Cross Selling Skills - Experience+™
How to Offer The Best Customer Service and Make Sales at the same time.
A high percentage of customer service reps and managers believe that sales focuses on manipulating the customer, not serving the customer. Here lies the problem and the hidden solution to motivating your customer service reps to sell.
We Start with the Heart
We begin by reframing the rep's role. They learn their goal it's not making sales but serving. Selling isn't about manipulation but rather proactively ensuring the customer is educated, and all their needs are met – stated and unstated.
Everyone wins. Customer service reps are happy, customers are happy, average handle time drops, and sales per call increases.
Then We Make It Easy to Serve
With a new set of lenses, sales reps are ready to learn the process, principles, and skills to make it easier and more intuitive to serve their customers.
Upcoming start dates
Who should attend?
Who Should Attend
Our interactive training workshops are delivered in person or virtually by experienced, sales leaders who are able to go off script, apply training to your reality so you leave equipped with new tools to sell more and sell better.
Every sales role is unique, so our workshops are tailored to your role and business and delivered to groups of 5 or more reps at your company.
If you like to learn more about how we can elevate you and your team - just let us know.
Training content
In this course, reps learn to transition from:
- Reactively responding to a customer's stated needs to proactively leading the call.
- Asking, you want fries with that? to having a consultative dialogue with customers.
- Making a few scripted offers to developing a unique recommendation for every customer.
- Avoiding the tough questions to delivering the truth about why their recommendation is in the customer's best interest.
- Being uncomfortable with closing to offering the best option for advancing the call.
- Meeting the customer's service expectations to exceeding expectations.
Course delivery details
2-Days On-Site OR 4, 2.5-Hour Virtual Modules
Costs
Please visit the Institute website for more information about tuition fees
Why choose ASLAN Training & Development?
25+ years in sales training experience
Met or exceeded 99.1% of participants' expectations
Hundreds of client success stories
Reviews
Average rating 5
This is the first training I have that has actually been tailored to my position. ( Based on other positions at other companies I have had.)
Lots of great examples!
Contact this provider
ASLAN Training & Development
Nothing sellers are learning today teaches them to convert the rapidly growing number of customers and prospects who are unreceptive. This is our focus. Whether trying to gain access, win a competitive opportunity, or grow stagnate accounts, ASLAN eliminates the hard...
presented in an easy to follow way and excellent ideas as well as engaging us to participate