Course description
Inbound Sales Skills - InTelegence™
InTelegence makes it easy to serve while being better at sales.
We Start with the Heart
We begin by addressing the resistance to selling by reframing the rep's role. It's more than just customer relationship management. Call Center Sales isn't about manipulation, but proactively ensuring the customer is educated and all their needs are met stated and unstated.
Everyone wins. Customer Service reps are happy, customers are happy, average handle time drops, and revenue per call increases and the company makes more sales.
Then We Make It Easy to Serve
With a new set of lenses, sales reps are ready to learn the process, principles, and skills to make it easier and more intuitive to serve their customers.
Upcoming start dates
Who should attend?
Who Should Attend
Inbound sales reps that need to improve conversation rates, average order size all while improving customer loyalty and repeat business.
Our interactive training workshops are delivered in person or virtually by experienced, sales leaders who are able to go off script, apply training to your reality so you leave equipped with new tools to sell more and sell better.
Every sales role is unique, so our workshops are tailored to your role and business and delivered to groups of 5 or more reps at your company.
If you like to learn more about how we can elevate you and your team - just let us know.
Training content
They learn to transition from:
- Responding to a customer's stated needs to proactively leading the call.
- Avoiding rejection to eliminating resistance.
- Asking canned questions to having a consultative dialogue with customers.
- Making a few scripted offers to developing a unique recommendation for every customer.
- Avoiding the tough questions to delivering the truth about why their recommendation is in the customer's best interest.
- Being uncomfortable with closing to offering the best option for advancing the call."
Course delivery details
2-Days On-Site OR 4, 2.5-Hour Virtual Modules
Costs
Please visit the Institute website for more information about tuition fees
Why choose ASLAN Training & Development?
25+ years in sales training experience
Met or exceeded 99.1% of participants' expectations
Hundreds of client success stories
Reviews
Average rating 5
It is obvious that there was a lot of R&D that went into the development of this program. It is not over complicated. The concepts are easy to follow and apply.
Was just not expecting the content and delivery to be so incredibly useful. It was one of the best trainings I have attended in a very long time.
Contact this provider
ASLAN Training & Development
Nothing sellers are learning today teaches them to convert the rapidly growing number of customers and prospects who are unreceptive. This is our focus. Whether trying to gain access, win a competitive opportunity, or grow stagnate accounts, ASLAN eliminates the hard...
It was beyond helpful and an excellent use of my time. Bobbie is an expert and I felt honored to learn from the best!