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Conflict Mediation: Inspiring Positive Outcomes

Society for Human Resource Management (SHRM)
Training overview
Professional Course
3 weeks

Course description

Conflict Mediation: Inspiring Positive Outcomes

Conflict management is an inevitable facet of the HR function. In this illuminating program, you will uncover the role of conflict in a workplace culture and learn both conflict mediation and conflict management techniques and when to use them for workplace disputes. You will explore how conflict happens, how the brain reacts to conflict and why people react differently when conflict occurs. You will build your conflict management skills by applying a three-step conflict mediation process to multiple real-life scenarios. And you will leave this program with concrete tactics you can use to help reduce the level of conflict at your organization.

*All Live Online sessions are recorded and available to watch for a full year after the program.

Who should attend?

Individuals seeking guidance on how to manage conflict in business relationships.

Training content

Program Objectives

This program is designed to provide you with the knowledge and skills necessary to:

  • Define mediation and investigate the role it plays in workplace conflict
  • Apply a mediation framework to workplace conflicts
  • Identify challenges that can arise with mediation and identify solutions
  • Identify strategies for employees to manage their own conflicts


  • Member Price: $925
  • Non-Member Price: $1,200

About SHRM

Society for Human Resource Management (SHRM)

The Society for Human Resource Management (SHRM) is the world’s largest HR professional society, representing 285,000 members in more than 165 countries. For nearly seven decades, the Society has been the leading provider of resources serving the needs of HR...

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