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Handling Difficult Situations
4.8
(13)
Chart Learning Solutions
When a service problem occurs, it’s also likely to create an upset or irate customer, further compounding an already sticky...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Leading with Senses and Skills Suite
5.0
(4)
Chart Learning Solutions
As a leader, it's important to maintain healthy relationships with your coworkers. Learning how to manage those relationships is an...
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Professional Course
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15 hours
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Online
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Self-paced Online
Follow Through in Sales
5.0
(4)
Chart Learning Solutions
It’s not the “close” or confirmation that terminates your sales action, but follow-through. It not only helps the sale stick,...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Top 10 Course
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Intermediate level
Six Sigma Lean Green Belt Certification in IT
4.9
(10)
Management and Strategy Institute
In the Information Technology (IT) sector, Lean Six Sigma has become an indispensable approach for enhancing operational efficiency and delivering...
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Professional Course
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1 year
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From 300 USD
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Online
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Self-paced Online
Communication Skills
5.0
(14)
Chart Learning Solutions
Communication in the workplace is key for better team collaboration and cooperation. Ultimately, effective workplace communication helps drive better results...
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Professional Course
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2 hours
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Online
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Self-paced Online
Lean Six Sigma Green Belt Practice Test
5.0
(23)
Management and Strategy Institute
Free Lean Six Sigma Green Belt practice test developed by the Management and Strategy Institute. It is designed to test...
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Professional Course
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Online
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Self-paced Online
Lean Six Sigma Yellow Belt Practice Test
5.0
(23)
Management and Strategy Institute
This is a FREE Lean Six Sigma Yellow Belt practice test from the Management and Strategy Institute. It is designed...
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Professional Course
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Online
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Self-paced Online
Six Sigma Green Belt in Human Resources
4.8
(26)
Management and Strategy Institute
The Six Sigma Green Belt Certification with HR concentration was developed exclusively for the Management and Strategy Institute. It is...
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Professional Course
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1 year
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From 300 USD
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Online
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Self-paced Online
First Impressions in Customer Service
4.5
(2)
Chart Learning Solutions
Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Rewards and Recognition for Leaders
4.9
(8)
Chart Learning Solutions
If you want to bring out the best in people, including yourself, you’ll find rewards and recognition a central part...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Customer Service Excellence Suite
4.9
(14)
Chart Learning Solutions
Chart Learning Solutions’ Customer Service Excellence Suite is a collection of their sixteen courses in customer service. Service Cycle-Management courses...
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Professional Course
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80 hours
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Online
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Self-paced Online
Closing Sales
Chart Learning Solutions
Think about the difference between the words, “close” and “confirm.” If you close the sale, the mind thinks something has...
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Professional Course
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Online
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Self-paced Online
Prospecting
5.0
(1)
Chart Learning Solutions
In sales looking for qualified buyers is like panning for gold, looking for “not dirt” and quickly disqualifying non-buyers. As...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Beginner level
Problem Solving in Service
4.3
(3)
Chart Learning Solutions
If you are not part of the solution, you are part of the problem. A problem is any obstacle that...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Resilience
5.0
(14)
Chart Learning Solutions
Resilience is the ability to face difficulties head-on instead of falling into despair or using unhealthy coping strategies. People who...
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Professional Course
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3 hours
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Online
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Self-paced Online
Six Sigma Lean Black Belt in Healthcare
4.8
(21)
Management and Strategy Institute
The Six Sigma Lean Black Belt Certification with Healthcare concentration has been developed exclusively for the Management and Strategy Institute....
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Professional Course
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1 year
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From 400 USD
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Online
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Self-paced Online
Resolving Concerns & Objections
4.7
(3)
Chart Learning Solutions
An objection is an expression of disagreement, opposition, or concern raised by prospects when considering a decision with your proposal....
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
VDA 6.3 Process Audit Training
4.5
(10)
DQS Academy
One of the many VDA (Verband der Automobilindustrie) produced documents, VDA 6.3, defines the process audit approach. This 2-day course...
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Professional Course
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2 days
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From 900 USD
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Online
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Self-paced Online, Virtual Classroom
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