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Customer Service Excellence Suite

Chart Learning Solutions
Training overview
Professional Course
80 hours
Start dates
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Chart Learning Solutions

Course description

Customer Service Excellence Suite

Chart Learning Solutions’ Customer Service Excellence Suite is a collection of their sixteen courses in customer service. Service Cycle-Management courses are “customer-facing” programs that build skills and behaviors for working with customers. These courses are designed for service professionals, sales representatives, and support staff.

The courses come in five sections, each with interactive Tutorials, interactive Application Activities, game quizzes, and final exams. You’ll have all the tools necessary to transfer knowledge into immediate actionable behaviors.

See the course content section below for a list of the courses included in the Customer Service Excellence Suite. For more details, use the information request form to get directly in touch with Chart Learning Solutions.

This course can be delivered in two formats. Regardless of learning method, participants will be fully supported in their journey by Chart Learning Solutions’ network of partners.


This option includes unlimited access to slide presentations, video lectures, interactive quizzes, and practical exercises. Participants in this course will also become part of a supportive student network.


The blended course options offers a mix of instructor-led and online training. This option is great for those who wish to combine online learning with more traditional classroom instruction.

Who should attend?

This course is suitable for:

  • Service professionals
  • Sales representatives 
  • Support staff

Training content

The Customer Service Excellence Suite includes the following courses:

Customer Service Cycle-Management©

  1. First Impressions 
  2. Building Rapport
  3. Questioning
  4. Listening
  5. Problem-Solving
  6. Difficult Situations
  7. Follow-Through
  8. Project Management

Customer Service Self-Management©

  1. Project/Procedure Knowledge
  2. Time Management
  3. Giving and Getting Help
  4. Responsible Initiative
  5. Service Attitude
  6. Stress Management 
  7. Rewards/Recognition 
  8. Critical Thinking


Request information using the form below for pricing.

About Chart Learning Solutions

Chart Learning Solutions

Chart Learning Solutions have created their wide range of training options in order to assist organizations in the development of high-performing managers, leaders, customer service providers, and sales executives. They have created a four-step method that increases performance and creates...

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Contact info

Chart Learning Solutions

1120 Centre Pointe Drive, Suite 800
St. Paul MN 55120

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Average rating 5

Based on 10 reviews.

Tseliso M
The course was fun and extremely informative. I am excited to apply what I learned not only at work but also at home. Since we work with internal and external customers this has really impacted my life as a person and will help me to communicate better. We learned the necessary skills to handle difficult clients much better in the future.
John Marker
As a leader, manager or customer representative you will always end up in different difficult situations which you have to handle. This course clearly explains how to handle situations, people, escalations and so on. Necessary for anybody facing this. I loved the course!
Nils Nilsson
By doing the Customer Service Suite we have got our whole support team motivated
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Course rating
Based on 10 reviews.

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