Course description
Customer Service Excellence Suite
Chart Learning Solutions’ Customer Service Excellence Suite is a collection of their sixteen courses in customer service. Service Cycle-Management courses are “customer-facing” programs that build skills and behaviors for working with customers. These courses are designed for service professionals, sales representatives, and support staff.
The courses come in five sections, each with interactive Tutorials, interactive Application Activities, game quizzes, and final exams. You’ll have all the tools necessary to transfer knowledge into immediate actionable behaviors.
See the course content section below for a list of the courses included in the Customer Service Excellence Suite. For more details, use the information request form to get directly in touch with Chart Learning Solutions.
This course can be delivered in two formats. Regardless of learning method, participants will be fully supported in their journey by Chart Learning Solutions’ network of partners.
ONLINE
This option includes unlimited access to slide presentations, video lectures, interactive quizzes, and practical exercises. Participants in this course will also become part of a supportive student network.
BLENDED
The blended course options offers a mix of instructor-led and online training. This option is great for those who wish to combine online learning with more traditional classroom instruction.
Upcoming start dates
Who should attend?
This course is suitable for:
- Service professionals
- Sales representatives
- Support staff
Training content
The Customer Service Excellence Suite includes the following courses:
Customer Service Cycle-Management©
- First Impressions
- Building Rapport
- Questioning
- Listening
- Problem-Solving
- Difficult Situations
- Follow-Through
- Project Management
Customer Service Self-Management©
- Project/Procedure Knowledge
- Time Management
- Giving and Getting Help
- Responsible Initiative
- Service Attitude
- Stress Management
- Rewards/Recognition
- Critical Thinking
Costs
Request information using the form below for pricing.
Why choose Chart Learning Solutions?
Chart Learning Solutions strives to help organizations and individuals apply the skills in their professional development. This ensures that individuals perform at optimal levels of productivity. Our innovative hybrid learning methodology will:
- Increase team and employee engagement
- Provide employee accountability
- Accelerate positive behavioural changes
- Improve skill competencies and levels of professionalism
- Promote positive cultural change
Reviews
Average rating 4.9
This course highlights to learn from our mistakes, build better customer relationships. Improve your service by learning from past mistakes
I found the online course very informative and easy to navigate and like the audio as it helped me understand what I was reading better. I can definitely use what I have learnt ...
Contact this provider
Chart Learning Solutions
There's no denying that workplace demands are changing. It is essential that we develop, nurture, and continuously evolve our soft skills to make them the most valuable assets in our companies. Our purpose is to successfully change and enhance the...
The training reminded me that we work as a team nothing is personal. That the clients are so important. That there is space for growth and change as long as I change my behavio...