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Customer Service Excellence Suite

Chart Learning Solutions
Training overview
Professional Course
Self-paced Online
80 hours
Start dates
Online
Start anytime
Chart Learning Solutions

Course description

Customer Service Excellence Suite

Chart Learning Solutions’ Customer Service Excellence Suite is a collection of their sixteen courses in customer service. Service Cycle-Management courses are “customer-facing” programs that build skills and behaviors for working with customers. These courses are designed for service professionals, sales representatives, and support staff.

The courses come in five sections, each with interactive Tutorials, interactive Application Activities, game quizzes, and final exams. You’ll have all the tools necessary to transfer knowledge into immediate actionable behaviors.

See the course content section below for a list of the courses included in the Customer Service Excellence Suite. For more details, use the information request form to get directly in touch with Chart Learning Solutions.

This course can be delivered in two formats. Regardless of learning method, participants will be fully supported in their journey by Chart Learning Solutions’ network of partners.

ONLINE

This option includes unlimited access to slide presentations, video lectures, interactive quizzes, and practical exercises. Participants in this course will also become part of a supportive student network.

BLENDED

The blended course options offers a mix of instructor-led and online training. This option is great for those who wish to combine online learning with more traditional classroom instruction.

Who should attend?

This course is suitable for:

  • Service professionals
  • Sales representatives 
  • Support staff

Training content

The Customer Service Excellence Suite includes the following courses:

Customer Service Cycle-Management©

  1. First Impressions 
  2. Building Rapport
  3. Questioning
  4. Listening
  5. Problem-Solving
  6. Difficult Situations
  7. Follow-Through
  8. Project Management

Customer Service Self-Management©

  1. Project/Procedure Knowledge
  2. Time Management
  3. Giving and Getting Help
  4. Responsible Initiative
  5. Service Attitude
  6. Stress Management 
  7. Rewards/Recognition 
  8. Critical Thinking

Costs

Request information using the form below for pricing.

About Chart Learning Solutions

Chart Learning Solutions

Chart Learning Solutions have created their wide range of training options in order to assist organizations in the development of high-performing managers, leaders, customer service providers, and sales executives. They have created an online learning methodology that increases performance and...


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Contact info

Chart Learning Solutions

1120 Centre Pointe Drive, Suite 800
St. Paul MN 55120

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www.chartlearningsolutions.com

Reviews

Average rating 4.9

Based on 14 reviews.

N Sowazi
The training reminded me that we work as a team nothing is personal. That the clients are so important. That there is space for growth and change as long as I change my behaviour. Together we can improve and reach the next level.
Bernadette
This course highlights to learn from our mistakes, build better customer relationships. Improve your service by learning from past mistakes
Mandy C
I found the online course very informative and easy to navigate and like the audio as it helped me understand what I was reading better. I can definitely use what I have learnt in my personal life as well as professional.
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Training reviews
Course rating
(4.9)
Based on 14 reviews.

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