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Customer Service Excellence Suite

Chart Learning Solutions
Training overview
Length: 80 hours
Rating: (9 Reviews)
Next start date: Request information from provider - Online
Training type: On-Demand

Course description

Course description

Customer Service Excellence Suite

Chart Learning Solutions’ Customer Service Excellence Suite is a collection of their sixteen courses in customer service. Service Cycle-Management courses are “customer-facing” programs that build skills and behaviors for working with customers. These courses are designed for service professionals, sales representatives, and support staff.

The courses come in five sections, each with interactive Tutorials, interactive Application Activities, game quizzes, and final exams. You’ll have all the tools necessary to transfer knowledge into immediate actionable behaviors.

See the course content section below for a list of the courses included in the Customer Service Excellence Suite. For more details, use the information request form to get directly in touch with Chart Learning Solutions.

This course can be delivered in two formats. Regardless of learning method, participants will be fully supported in their journey by Chart Learning Solutions’ network of partners.

ONLINE

This option includes unlimited access to slide presentations, video lectures, interactive quizzes, and practical exercises. Participants in this course will also become part of a supportive student network.

BLENDED

The blended course options offers a mix of instructor-led and online training. This option is great for those who wish to combine online learning with more traditional classroom instruction.

Who should attend?

This course is suitable for:

  • Service professionals
  • Sales representatives 
  • Support staff

Training Content

The Customer Service Excellence Suite includes the following courses:

Customer Service Cycle-Management©

  1. First Impressions 
  2. Building Rapport
  3. Questioning
  4. Listening
  5. Problem-Solving
  6. Difficult Situations
  7. Follow-Through
  8. Project Management

Customer Service Self-Management©

  1. Project/Procedure Knowledge
  2. Time Management
  3. Giving and Getting Help
  4. Responsible Initiative
  5. Service Attitude
  6. Stress Management 
  7. Rewards/Recognition 
  8. Critical Thinking

Costs

Request information using the form below for pricing.

About supplier

Business people talking - Chart Learning Solutions

About Chart Learning Solutions

Chart Learning Solutions have created their wide range of training options in order to assist organizations in the development of high-performing managers, leaders, customer service providers, and sales executives. They have created a four-step method that increases performance and creates...


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Reviews

John Marker   |   8/13/2018
As a leader, manager or customer representative you will always end up in different difficult situations which you have to handle. This course clearly explains how to handle situations, people, escalations and so on. Necessary for anybody facing this. I loved the course!
          (5)
Nils Nilsson   |   8/13/2018
By doing the Customer Service Suite we have got our whole support team motivated
          (5)
John P.   |   6/1/2018
Being a Customer Service Manager, this has give me a much broader knowlegde to perform my duties.
          (5)
Request Information

Find out more about this Customer Service Excellence Suite course by simply filling out your details:

Training reviews
Customer Service Excellence Suite
Course rating
          (5.0)
Based on 9 reviews

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