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Course description
Customer Service Excellence Suite
Chart Learning Solutions’ Customer Service Excellence Suite is a collection of their sixteen courses in customer service. Service Cycle-Management courses are “customer-facing” programs that build skills and behaviors for working with customers. These courses are designed for service professionals, sales representatives, and support staff.
The courses come in five sections, each with interactive Tutorials, interactive Application Activities, game quizzes, and final exams. You’ll have all the tools necessary to transfer knowledge into immediate actionable behaviors.
See the course content section below for a list of the courses included in the Customer Service Excellence Suite. For more details, use the information request form to get directly in touch with Chart Learning Solutions.
This course can be delivered in two formats. Regardless of learning method, participants will be fully supported in their journey by Chart Learning Solutions’ network of partners.
ONLINE
This option includes unlimited access to slide presentations, video lectures, interactive quizzes, and practical exercises. Participants in this course will also become part of a supportive student network.
BLENDED
The blended course options offers a mix of instructor-led and online training. This option is great for those who wish to combine online learning with more traditional classroom instruction.
Who should attend?
This course is suitable for:
- Service professionals
- Sales representatives
- Support staff
Training Content
The Customer Service Excellence Suite includes the following courses:
Customer Service Cycle-Management©
- First Impressions
- Building Rapport
- Questioning
- Listening
- Problem-Solving
- Difficult Situations
- Follow-Through
- Project Management
Customer Service Self-Management©
- Project/Procedure Knowledge
- Time Management
- Giving and Getting Help
- Responsible Initiative
- Service Attitude
- Stress Management
- Rewards/Recognition
- Critical Thinking
Costs
Request information using the form below for pricing.
About supplier
About Chart Learning Solutions
Chart Learning Solutions have created their wide range of training options in order to assist organizations in the development of high-performing managers, leaders, customer service providers, and sales executives. They have created a four-step method that increases performance and creates...
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