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Course participant reviews for Customer Service Excellence Suite

Average rating 5

Based on 9 reviews

John Marker
(5)
As a leader, manager or customer representative you will always end up in different difficult situations which you have to handle. This course clearly explains how to handle situations, people, escalations and so on. Necessary for anybody facing this. I loved the course!
Nils Nilsson
(5)
By doing the Customer Service Suite we have got our whole support team motivated
John P.
(5)
Being a Customer Service Manager, this has give me a much broader knowlegde to perform my duties.
Eva G.
(5)
I am heading a Helpdesk and this course has made me understand the importance of securing relationsships with people and that you can build different relations depending on situations. One of the best courses and not only for helpdesk but as important for your private life.
Eva Grant
(5)
I am heading a Helpdesk and this course has made me understand the importance of securing relationsships with people and that you can build different relations depending on situations. One of the best courses and not only for helpdesk but as important for your private life.
Nils N.
(5)
By doing the Customer Service Suite we have got our whole support team motivated
George B.
(5)
We are a US Helpdesk team who has been running this course. By understanding the customer dialogue we have managed to handle complaints better, we have got a common language and most important, our team is much stronger and motivated.
George Boreman
(5)
We are a US Helpdesk team who has been running this course. By understanding the customer dialogue we have managed to handle complaints better, we have got a common language and most important, our team is much stronger and motivated.
John M.
(5)
As a leader, manager or customer representative you will always end up in different difficult situations which you have to handle. This course clearly explains how to handle situations, people, escalations and so on. Necessary for anybody facing this. I loved the course!

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