Follow Through in Sales

Chart Learning Solutions
Training overview
Professional Course
Self-paced Online
5 hours

Start dates
Start anytime
Chart Learning Solutions

Course description

Follow Through in Sales

It’s not the “close” or confirmation that terminates your sales action, but follow-through. It not only helps the sale stick, but also provides opportunities for additional sales. Follow-through prevents sales “slippage,” provides up-selling opportunities, and makes more sales in less time with qualified leads and referrals. Money is made only by attracting and keeping customers. The real mission of every business must therefore be to create and retain customers, so that the business can be profitable. Discover the ten ways to create brand loyalty. We have five Follow Through courses available in this series that focus on upselling opportunities, preventing buyer’s remorse, email etiquette follow through, customer feedback and satisfaction, keeping customers for life. Each course averages 15 minutes to complete with a post assessment included for each course. The Application Activity forms will allow the participant to apply the learnings in their own scenario and environment. This selection of courses is intended for sales executives, sales managers, sales reps, and customer facing people who want to improve their leadership abilities. This course can be delivered in two formats. Regardless of learning method, participants will be fully supported in their journey by Chart Learning Solutions’ network of partners.


This option includes unlimited access to slide presentations, video lectures, interactive quizzes, and practical exercises. Participants in this course will also become part of a supportive student network.


The blended course options offers a mix of instructor-led and online training. This option is great for those who wish to combine online learning with more traditional classroom instruction.

Who should attend?

Ideal For

You either work as a Sales Representative or Sales Manager and want to secure your results or you are new in your job role.

Training content

We have five Follow Through courses available in this series that focus on:

  1. Upselling opportunities
    • Follow-through with customers after the sale ensures that all the work you did up front not only sticks but produces additional sales. Up-selling works best when suggesting something related or like the original purchase. Discover you could up-sell before, during or after the sale. We will guide you to move from hunting to harvesting a client and how to sell more in less time.
  2. Preventing buyer’s remorse
    • Buyer’s remorse is emotional regret after a purchase. Buyer’s remorse is a natural human reaction emerging from a sense of caution and doubt over a decision. Understand the causes of buyer’s remorse and how you could be in control to prevent buyer’s remorse.
  3. Email etiquette follow through
    • Understand the five C’s for diamond-grade email etiquette. These include content, concise, clarity, color and carat. Identify the top ten spam filter mistakes to ensure successful delivery, avoid complaints, and improve response. Discover the ten power words to improve customer response rates.
  4. Customer feedback and satisfaction
    • Customer satisfaction and loyalty are the most important factors in creating long-term business growth. Discover how to get quality feedback and how to work through criticism. Objectives of many customer satisfaction surveys look to measure three core indexes: satisfaction, loyalty, and value.
  5. Keeping customers for life
    • The mission of every business is to create and retain customers. Understand the ten ways to create brand loyalty and implement the six F’s strategy to exceed customer expectations.


Request information using the form below for pricing.

Certification / Credits

Certification in Following Through

About Chart Learning Solutions

Chart Learning Solutions

Chart Learning Solutions have created their wide range of training options in order to assist organizations in the development of high-performing managers, leaders, customer service providers, and sales executives. They have created an online learning methodology that increases performance and...

Read more and show all training delivered by this supplier

Contact this provider

Fill out your details to find out more about Follow Through in Sales.

  Contact the provider

  Get more information

  Register your interest

Country *

Contact info

Chart Learning Solutions

1120 Centre Pointe Drive, Suite 800
St. Paul MN 55120

 Show phone number


Average rating 5

Based on 3 reviews.

Este P

Powerfull course and helped me to understand changes or improvements required to perform better

M Meyer

Valuble and insightful

Graeme J

Valuable and really under valuabled by various managers in our company

Contact provider

Have a question about this course? Fill out this form and the provider will get in touch with you shortly

Training reviews
Course rating
Based on 3 reviews.

Need help with your search? offers a free consultancy service to help compare training for you and your team

Request a free quote

Request a free training quote