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Dealing with Difficult People (On-site)
Pryor Learning
The Know-It-Alls They're arrogant and usually have an opinion on every issue. When they're wrong, they get defensive. The Passives...
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Corporate / Group Training
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Nationwide
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On-site
How to Prevent Workplace Bullying and Violence (On-site)
Pryor Learning
Cyberbullying, harassment, intimidation, physical violence and/or assaults, verbal abuse, homicide or other threatening disruptive behaviors impact over 2 million American...
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Corporate / Group Training
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Nationwide
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On-site
Conflict Resolution in Projects - In House
Procept Associates Ltd.
Those who work on projects must have strong conflict resolutions skills because all projects will have some level of conflict....
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Corporate / Group Training
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2 days
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Worldwide
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On-site
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Intermediate level
Effective Techniques for Dealing with Difficult Customers (On-site)
Pryor Learning
Dealing with customers and handling their complaints is stressful — and risky — business! When customers are confrontational, over demanding...
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Corporate / Group Training
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Nationwide
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On-site
Communicating to Resolve Conflict
4.5
(2)
Exec Comm
Uncertainty and stress affect people in different ways. Well-intended comments and opinions can be misinterpreted, turning everyday conversations into unproductive...
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Corporate / Group Training
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2 hours
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United States of America
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On-site
Managing Conflict
Velocity Knowledge
At the beginning of the workshop, participants complete the Dealing with Conflict instrument, which allows each individual to identify his...
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Corporate / Group Training
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1 day
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United States of America
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On-site
Choice and Control: A Positive Approach to Conflict
Corporate Education Group
Anyone working with others will experience situations where confrontations and conflicts occur. There will always be conflict. It is critical...
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Corporate / Group Training
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2 days
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United States of America
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On-site
Facilitating Through Conflict & Challenging Meeting Behaviours
5.0
(3)
Facilitation First Inc
Ask meeting facilitators what they fear most when leading discussions and they’ll tell you – conflict management and having to...
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Corporate / Group Training
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7 hours
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Multiple (2)
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On-site, Virtual Classroom
Managing Difficult Personalities
Velocity Knowledge
It happens to everyone. The meeting that you are facilitating comes to an abrupt halt over an unbreakable disagreement. No...
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Corporate / Group Training
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United States of America
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On-site
Conflict – From Prevention to Resolution - In House
Procept Associates Ltd.
When people are working together, differences of opinion and approach are inevitable. Conflict can create problems in work productivity and...
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Corporate / Group Training
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1 day
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Worldwide
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On-site
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Beginner level
Oral Communication: Managing Difficult Conversations
Wronski Associates
Difficult conversations happen in many workplace interactions. They are the conversations that affect the quality of our service, how we...
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Corporate / Group Training
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Multiple (2)
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On-site, Virtual Classroom
Oral Communication: Communication Style Differences
Wronski Associates
At the heart of any business is relationships - between the company and its customers, management and its employees, and...
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Corporate / Group Training
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Multiple (2)
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On-site, Virtual Classroom
Defusing Employee Attitude Problems
Proven Training Solutions
A manager that can control and promote a respectful work environment will improve morale and performance. The Defusing Employee Attitude...
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Corporate / Group Training
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1 day
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Multiple (2)
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On-site, Webinar, Virtual Classroom
Handling a Challenging Customer
GoldSRD
Customer service is a necessary position in the job world today. It helps companies give customers what they want and...
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Corporate / Group Training
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4 hours
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United States of America
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On-site
Courage to Communicate
Wronski Associates
Anytime people work together, there’s bound to be a conflict. Understanding how to manage the conflict and how to have...
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Corporate / Group Training
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Multiple (2)
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On-site, Virtual Classroom
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Beginner level
Oral Communication: Personality Talk
Wronski Associates
Differences of personality or operational style can be a primary source of conflict in the workplace. Such energy robbing conflict...
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Corporate / Group Training
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Multiple (2)
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On-site, Virtual Classroom
Difficult Conversations
Lausanne Business Solutions
Eventually, we all find ourselves in difficult conversations. They are an inevitable part of our personal and professional lives. Whether...
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Corporate / Group Training
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Multiple (2)
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On-site, Blended, Virtual Classroom
Change Management: Practical concepts and applications
Analyze and Improve Inc.
Provide an introduction on some of the more robust and popular approaches to change management. In each case, review the...
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Professional Course
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8 hours
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Multiple (2)
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On-site, Classroom
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