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Conflict Resolution and Management Training

Conflict management is the process of recognizing, handling and reducing disputes or conflict in an effective way. In the corporate world conflict resolution refers to the process of mitigating the negative effects of conflict while taking advantage of the positive outcomes that it may create. Conflict management, or conflict resolution, is an important part of any organization. There are various conflict management training courses that are available for individuals or organizations who are looking to learn new skills and form a more cohesive workplace. 

Search for conflict management training programs below and start reducing and eliminating conflict today. Once you find a course that interests you, send an information request to learn more directly from the provider.

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Managing Conflict
Howard Community College
6 hours
 
Nationwide
Howard Community College's Business Training Center (BTC) can customize a course on virtually any topic desired by your organization. Their...
Conflict Management for Managers
Balancing Life's Issues Inc.
Custom
 
North America
About 60-80% of all workplace conflicts come from strained relationships between employees and managers. This in-house program from Balancing Life's...
Managing Conflict with Your Boss
Center for Creative Leadership
Contact provider
99 USD
Online
Successful managers are often those who seek out, build, and maintain effective relationships with others. Those managers who end up...
Resolving Conflicts (Blended Classroom)
Vital Learning
   
United States of America
You have worked hard to build a highly productive and diverse team that fosters an environment of creativity and innovation....
Conflict Management Workshop
AMA - American Management Association
         
(31)
1 day
1,245 USD
Multiple (5)
Problem solving skills are essential to have in the business world, but understanding why conflicts start and finding fair solutions...
Managing Conflict in the Workplace
Dale Carnegie Training
3 hours
299 USD
Online
This live online Managing Conflict in the Workplace webinar, offered by Dale Carnegie, aims to provide students with the necessary skills to...
Conflict Resolution
Velocity Knowledge
1 day
4,950 USD
United States of America
This one-day Conflict Resolution course is highly interactive and is designed to provide participants with tools for managing conflict in...
Managing Workplace Conflict and Communication Skills
Progress Seminars Inc.
         
(17)
1 day
650 CAD
Calgary
This  Managing Workplace Conflict and Communication Skills  training course is a 1-day workshop formerly known as "Interpersonal Communications and Workplace Conflict...
Resolving Conflicts
Vital Learning
2 hours
49 USD
Online
You have worked hard to build a highly productive and diverse team that fosters an environment of creativity and innovation....
Resolve Conflict and Other Difficult Situations
Living As A Leader
4 hours
 
North America
Resolve Conflict and Other Difficult Situations Purpose: The purpose of this workshop is to help leaders move from mishandling a...
Communicating to Resolve Conflict
Exec Comm
1 day
 
United States of America
Working with others can lead to conflict. Maybe you find it difficult to get along with a specific co-worker. Maybe...
Constructive Conflict
The Training Associates Corporation
1 day
 
United States of America
This course by The Training Associates will teach participants how to hone their conflict resolution skills, develop plans for dealing...
Have a Nice Conflict
Knowledge Source Inc
         
(13)
1 day
395 USD
Multiple (2)
Conflict is a natural and inevitable part of our day-to-day life. If understood and managed properly conflict can help us...
Navigating Conflict
Effectiveness Institute
         
(1)
1 day
395 USD
Bellevue
Over one day, this classroom course from Effectiveness Institute will equip participants with the skills and tools to improve relationships...
Navigating Conflict
Effectiveness Institute
         
(1)
1 day
 
United States of America
Over one day, this classroom course from Effectiveness Institute will equip participants with the skills and tools to improve relationships...
Negotiations and Conflict
Successful Strategies International
1 day
 
Worldwide
To maintain peak performance in an organization, employees must have the skill set necessary to deal effectively and proactively with...
Conflict Resolution: Getting Along In The Workplace
Mainstream Corporate Training
2 days
 
Canada
Many people see conflict as a negative experience. In fact, conflict is a necessary and unavoidable part of our personal...
Handling Conflict
KerrHill
4 or 6 hours
285 USD
United States of America
Through this course, participants will learn how to handle conflict more effectively in order to reduce its impact of the...
Conflict Confidence
The Kevin Eikenberry Group
2 days
795 USD
United States of America
In today's corporate world, misunderstandings are bound to lead to disagreements. Disagreements often lead to conflict. Unresolved conflict can be...
Conflict Resolution/Mediation
Malcolm Cullen & Associates
Dependent on sessions
 
United States of America
This  Conflict Resolution/Mediation  training course is delivered by Malcolm Cullen & Associates. Malcolm Cullen & Associates will never take sides and will...
Essential Skills for Resolving Workplace Conflict Among Coworkers - RCP2
PetroSkills
2 days
2,360 USD
Multiple (2)
This 2-day course, Essential Skills for Resolving Workplace Conflict Among Coworkers, is part of PetroSkills' training series for Oil &...
Conflict Resolution: Dealing With Difficult People
Mainstream Corporate Training
1 day
 
Canada
Success in personal and professional front comes from an understanding of how we behave, as well as how we can...
Mediation
London Corporate Training Ltd
1 week
 
Worldwide
This in-house training course on mediation offered by London Corporate Training helps delegates in evaluating strategies for resolving conflict and also...
Conflict: From Prevention to Resolution
Barnes & Conti Associates, Inc.
1-2 days
 
Worldwide
Anytime there is more than one person present in a space, conflict is bound to happen eventually. This is especially...
Mediation - Facilitating Conflict Resolution
ACHIEVE Centre for Leadership & Workplace Performance
2 days
420 CAD
Multiple (6)
Conflict that goes unresolved can take up time and limit everyone's productivity. If the people involved do not want or...
Conflict Resolution Skills
ACHIEVE Centre for Leadership & Workplace Performance
1 day
220 CAD
Multiple (11)
Conflict can have a huge impact on individuals and groups in both positive and negative ways. It is vital to...
Leading Through Conflict
ACHIEVE Centre for Leadership & Workplace Performance
1 day
2,400 USD
North America
This one-day workshop from ACHIEVE will give participants the opportunity to critically think about their role in leading through team...
Confrontation Program - In-house Training
Fierce, Inc.
         
(1)
Varies (4 hours - 4 days)
 
United States of America
Come face to face with the truth. Learn a straight-up conversation model that shifts attitudes, reduces tension and enriches relationships. Avoiding...
Resolve Conflict and Other Difficult Situations
Living As A Leader
0.5 hours
 
Online
The purpose of this 30-minute on-demand course is to help leaders move from mishandling a conflict situation to handling it...
Leading Through Conflict
ACHIEVE Centre for Leadership & Workplace Performance
2 days
550 CAD
Winnipeg
This workshop from ACHIEVE is designed to give participants the opportunity to critically think about their role in leading through...
Communicating Through Conflict
Cheetah Learning
20 hours
1,200 USD
Online
Turn conflict situations into constructive interactions with this online, on-demand course from Cheetah Learning. You'll learn how to harness the...
Conflict Management and Resolution Essentials
Learning Tree International
1 day
690 SEK
Online
In this course you learn constructive ways of responding to conflict, how to reduce negative or destructive tendencies in dealing...
Confrontation Program - Virtual Workshop
Fierce, Inc.
2 hours
 
Online
Come face to face with the truth. Learn a straight-up conversation model that shifts attitudes, reduces tension and enriches relationships. Avoiding...
Defusing Employee Attitude Problems
Proven Training Solutions
1 day
 
United States of America
The Defusing Employee Attitude Problems course is designed to teach managers where attitude problems come from, how to deal with...
Conflict Management Skills for Managers and Leaders - RCP3
PetroSkills
3 days
3,015 USD
Houston
The overall drilling process and equipment; The language of drillers - understanding their terminology; Understanding the abbreviations and acronyms associated...
SOLVE IT! Focusing Team Talent on How to Overcome a Major Challenge
Speakout Inc.
         
(1)
2-4 hours
 
United States of America
Pushing forward is hard enough without continuing to stumble on issues that just don’t seem to go away, causing expense,...
Responding to Conflict: Strategies for Improved Communication
AMA - American Management Association
         
(80)
2 days
2,195 USD
Multiple (7)
Conflict in business is all too familiar—particularly under increased business pressures. Still, most of us lack basic conflict management skills....
Managing Complaints
Vital Learning
2 hours
49 USD
Online
Your ability to keep an open mind when it comes to managing employee complaints is critical to the morale and...
Dealing with People Issues
Malcolm Cullen & Associates
Flexible
 
United States of America
This  Dealing with People Issues  training course is delivered by Malcolm Cullen & Associates. ‘Each person is an enigma. You’re are...
Constructive Conflict Management
New Horizons Computer Learning Centers
2 days
 
Online
In this course, students will learn to recognize the warning signs that precede quarrels and how to mitigate their impact,...
Essentials of Staying Centered Through Conflict
Association for Talent Development (ATD)
0 days
850 USD
Online
This is a very practical program providing participants with tools they can use immediately after each session. Participants will learn...
Handling Difficult Conversations
The Play Storming Group
         
(1)
Flexible: ½ day or full day
 
United States of America
Think on your feet and adapt accordingly Develop intuitive listening and empathy Understand customer’s expectations and deal with pushback Apply...
Dealing with Difficult People
ACHIEVE Centre for Leadership & Workplace Performance
1 day
220 CAD
Multiple (19)
Everyone will have to deal with people that they find difficult. Interactions will leave you feeling annoyed, stressed, tired and...
Managing Difficult Conversations
Mainstream Corporate Training
1 day
 
Canada
We have so many interactions in the run of a day, it’s reasonable to expect that some of them are...
Advanced Alternative Dispute Resolution and Mediation
London Corporate Training Ltd
2 weeks
 
Worldwide
The course will help participants in distinguishing  between different forms of ADR as well as evaluate strategies for resolving conflict....
Leading Through Adversity
Situation Management Systems, Inc.
2 or 3 days
 
Worldwide
Conflict such as turf wars, organizational politics, personal conflicts, and even petty differences of opinion often halt or delay progress...
Making Difficult Conversations Easy
Effectiveness Institute
1 hour
0 USD
Online
This course is ideal for those who tend to shy away from conflict. Through this one-hour online session, participants will...
Handling Difficult Personalities and Behaviors in the Workplace
Lorman Education Services
1.5 hours
99 USD
Online
Understand the different personality types and learn the methods for engaging in conflict productively. At work and in our personal...
Mediation
International Career Institute
Flexible
 
Online
This Mediation course offered by the International Career Institute (ICI) explores a unique profession. Very few careers offer immense personal...
Effective Discipline
Vital Learning
2 hours
49 USD
Online
Disciplining your team members is a difficult but necessary process to help ensure that the goals and actions of your...
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Conflict Resolution and Management 

Every organization will experience problems that will arise - it is unavoidable. The important thing is making sure that your staff knows how to deal with these issues when they occur. Conflict management is the process of identifying or recognizing various types of conflict and then having the techniques and methods to manage it and find a solution. Well-managed conflict has proven to greatly benefit group outcomes and enable teams to more easily achieve organizational success. Conflict management training courses are designed to help individuals and organizations learn the skills needed to successfully handle conflict.

Conflict Management Training Courses

Every situation is different, meaning there is not one right way to manage conflict  The manner in which conflict is addressed in the workplace is dependent on a number of factors. From the degree of assertiveness to the individual or groups openness to cooperation, there are number of factors to be considered and temperatures to be taken before choosing a course of action. Understanding different styles in terms of their strengths and weaknesses can better prepare professionals to develop the appropriate response. There are a number of conflict management training courses that are designed to help individuals learn how to effectively identify, mediate and resolve conflict.

Some of the topics that are covered in these courses are listed as follows:

  • Recognizing different types of conflict 
  • Managing complaints
  • Dealing with difficult people
  • Diffusing conflict
  • Managing conflict in the workplace
  • Crisis handling
  • Creative problem solving 
  • Negotiation and conflict 
  • Leading through conflict
  • Conflict resolution/mediation

Many training providers who offer learning solutions for conflict management will help participants understand their own conflict styles, as well as others and outline clear steps that professionals can use to deal with hostile situations.

Conflict Resolution Training Formats

There are variety of course formats available for conflict management training. Those searching for training can find traditional classroom courses, on-site / company-specific courses, and online courses. Classroom courses and seminars are a great option for individuals who like participating in live lectures and group discussions. On-site / company-specific courses are the best option for companies who want to train multiple employees at one time. Online courses are popular for individuals who have a busy schedule or work a full-time job. The online format enables individuals to participate in and review course material when it best suits their schedule. Individuals will also save time and money because they won't have to travel to a set location.

Benefits of Conflict Management Training

By participating in a conflict management training course, individuals can acquire the knowledge and best practice approaches to handle conflict in and out of the workplace. Being aware of why conflict occurs and knowing how to resolve it or help others diffuse conflict are great skills to have and can lead to a better and more productive work environment.