Training and Short Courses in Conflict Management

Training and Short Courses in Conflict Management

Conflict management, or conflict resolution, is an important part of any organization. In the corporate world conflict resolution refers to the process of mitigating the negative effects of conflict while taking advantage of the positive outcomes that it may create.

Search below for training programs in conflict management and find the solution that you need in support of business goals. Once you have found several training options, reach out to the providers and they will respond to your needs directly.

This library contains hundreds of effective tips and tools organized into 21 common leadership dimensions. It is derived from a comprehensive leadership development model you can use throughout your organization.

Flexible Delivery Formats: SCORM eLearning, Streaming, Performance Support, DVD/USB Classroom Package.

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Displaying 1-29 of 29 results
Managing Conflict
Howard Community College
6 hours
Nationwide
Howard Community College's Business Training Center (BTC) can customize a course on virtually any topic desired by your organization. Their...
Conflict Management Workshop
AMA - American Management Association
         
(10)
1 day
1,245 USD
Multiple (5)
Problem solving skills are essential to have in the business world, but understanding why conflicts start and finding fair solutions...
Managing Conflict with Your Boss
Center for Creative Leadership
Contact provider
99 USD
Online
Successful managers are often those who seek out, build, and maintain effective relationships with others. Those managers who end up...
Conflict Management and Resolution Essentials
Learning Tree International
1 day
690 USD
Multiple (2)
You Will Learn How To Recognize filters, lenses, and mistaken assumptions Cope with challenging personalities Open the door to resolving...
Managing Workplace Conflict and Communication Skills
Progress Seminars Inc.
         
(17)
1 day
650 CAD
Calgary
This  Managing Workplace Conflict and Communication Skills  training course is a 1 day workshop formerly known as "Interpersonal Communications and Workplace...
Managing Conflict in the Workplace
Dale Carnegie Training
3 hours
299 USD
Online
This live online Managing Conflict in the Workplace webinar, offered by Dale Carnegie, aims to provide students with the necessary skills to...
Conflict Management and Resolution
SEE, Inc.
3 hours
2,000 USD
United States of America
This Conflict Management and Resolution training course has been designed to aid participants in identifying and recognizing various forms of...
Conflict Resolution: Getting Along In The Workplace
Mainstream Corporate Training
2 days
Canada
Many people see conflict as a negative experience. In fact, conflict is a necessary and unavoidable part of our personal...
Conflict Confidence
The Kevin Eikenberry Group
2 days
795 USD
United States of America
In today's corporate world, misunderstandings are bound to lead to disagreements. Disagreements often lead to conflict. Unresolved conflict can be...
Have a Nice Conflict
Knowledge Source Inc
         
(1)
1 day
395 USD
Multiple (2)
Conflict is a natural and inevitable part of our day to day life. If understood and managed properly conflict can...
Responding to Conflict: Strategies for Improved Communication
AMA - American Management Association
         
(40)
4 days
2,195 USD
Multiple (9)
Conflict in business is all too familiar—particularly under increased business pressures. Still, most of us lack basic conflict management skills....
Resolving Conflicts
Vital Learning
1 hour
49 USD
Online
Through this professional development course by Vital Learning, participants will learn effective conflict resolution strategies and skills to implement within...
Conflict: From Prevention to Resolution
Barnes & Conti Associates, Inc.
1-2 days
Worldwide
Anytime there is more than one person present in a space, conflict is bound to happen eventually. This is especially...
Essentials of Staying Centered Through Conflict
Association for Talent Development (ATD)
0 days
850 USD
Online
This is a very practical program providing delegates with tools they can use immediately after each session. Delegates will learn...
Conflict Resolution: Dealing With Difficult People
Mainstream Corporate Training
1 day
Canada
Success in personal and professional front comes from an understanding of how we behave, as well as how we can...
Managing the Difficult Situations: How to Handle Relational Conflicts in the Work Environment
Florida Institute of Technology
2 weeks
20 USD
Online
This Managing the Difficult Situations: How to Handle Relational Conflicts in the Work Environment training course is a 2 week...
Conflict Resolution/Mediation
Malcolm Cullen & Associates
Dependent on sessions
United States of America
This  Conflict Resolution/Mediation  training course is delivered by Malcolm Cullen & Associates. Malcolm Cullen & Associates will never take sides and will...
Change Management Certificate
Association for Talent Development (ATD)
         
(3)
2 days
1,580 USD
Multiple (6)
Organizations today operate in an environment where change is constantly present. This change must be well managed in order to improve...
Managing Complaints
Vital Learning
1 hour
49 USD
Online
This professional development course from Vital Learning will equip participants with the necessary skills to manage and employee complaints. Morale...
Crisis handling
Virgil Scudder & Associates
Flexible
United States of America
With a long history of helping companies and executives manage major crises, Virgil Scudder & Associates has delivered its onsite Crisis Handling...
Be Assertive, Not Aggressive: Creating Professional and Realistic Boundaries in the Workplace
Lorman Education Services
1.5 hours
99 USD
Online
If you’re going to be employed, you’re going to play the game. Learn when to be aggressive and when to...
Creative Problem Solving
Knowledge Source Inc
         
(4)
1 day
395 USD
Multiple (2)
Over the past few decades, it has been a revelation to both psychologists and business people that successful problem solvers...
Effective Discipline
Vital Learning
1 hour
49 USD
Online
Through this leadership training course by Vital Learning, participants will gain essential skills in understanding and implementing effective discipline. This...
Becoming More Assertive In the Workplace
Progress Seminars Inc.
         
(9)
1 day
650 CAD
Calgary
This  Becoming More Assertive In the Workplace  training course is a 1 day workshop designed to provide course participants with the ability...
Strategic Planning
Mainstream Corporate Training
2 days
Canada
If all the people working within a company do not clearly understand where the company is going, they may all develop...
Risk, Courage and Thinking
SEE, Inc.
3 hours
2,000 USD
Nationwide
This training program will equip participants with skills to look at issues from a higher altitude and be able to...
Risk, Courage and Thinking
SEE, Inc.
1.5 hours
149 USD
Online
This online training program will equip participants with skills to look at issues from a higher altitude and be able...
Preventing Harassment and Hostile Work Environments
SEE, Inc.
3 hours
2,000 USD
United States of America
This Preventing Harassment and Hostile Work Environments training course aims to help participants establish and sustain a healthy, non threatening work environment....
Influence and Persuasion
Mainstream Corporate Training
1 day
Canada
Most people will relate the terms 'Influence' and 'Persuasion' to sales and marketing functions. However, we influence in many ways...
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Displaying 1-29 of 29 results
 

Often regarded as a problem or hindrance to business, due to its sometimes destructive or divisive manifestations, conflict management can in fact create extensive and measurable value to an organization. When examined this way and utilized as a tool, well-managed conflict has proven to greatly benefit group outcomes and enable teams to more easily achieve organizational objectives.

The Evolution of  Conflict Management

As organizations become ever more complex, with teams growing rapidly in size and interactions between departments significantly more commonplace, conflict management has proven to be an incredibly useful and necessary business skill.

Telling the Good from the Bad: Substantive and Affective Conflict

While not always so cut and dry, workplace conflict generally falls fairly neatly into one of two main categories: substantive conflict and affective conflict. Substantive conflict refers to a disagreement between groups or individuals over how a certain task or responsibility was completed, and by definition refers to a specific work related-task. Affective conflict, however, involves a conflict between groups or individuals that is not related to any work time but rather an interpersonal issue.

Conflict Management: Theory and Styles

No single approach to conflict management is suited for every situation. The manner in which conflict is addressed in the workplace is dependent on a number of factors. From the degree of assertiveness to the individual or groups openness to cooperation, there are number of factors to be considered and temperatures to be taken before choosing a course of action. And while many reactions to conflict have been discussed and considered over the years, there are five conflictstyles that have survived the test of time and stand as the basis of current conflict theory.

These include:

  • Competitive
  • Collaborative
  • Compromising
  • Accommodating
  • Avoiding

Understanding these styles in terms of their strengths and weaknesses can better prepare professionals to develop the appropriate response.

The IBR approach

Many training providers offering learning solutions and conflict management will include as part of their program the interest-based relational approach. This approach, combined with a clear understanding of your own conflict style, outlines clear steps that professionals can take to override any potential negative impact.

The five main steps in the “Interest Relational-Based Approach” include:

  • Assess
  • Gather information
  • Agree to the problem
  • Brainstorm potential solutions
  • Negotiate to the solution

Communication Skills and Conflict Management.

For all the knowledge and best practice approaches to conflict management available, very little can actually be accomplished without a thorough understanding of how to communicate with tact and diplomacy. There are a number of courses and personal development skills that are complimentary to the overall goal of conflict management. In addition to conflict management, consider attending training in emotional intelligence, negotiation or influencing.

When Conflict Becomes a Workplace Safety Issue

While conflict management is an important part of any business, some conflict falls outside of the scope of manageable issues. If the course you are looking for is not located here, consider searching in health and safety. Find training on techniques for diffusing potentially violent or destructive conflict before it starts.