Show as: Mobile
  • = Has a written testimonial
  • = Has a video
  • = Top 20 Training Company
Displaying 1-50 of 55 results

Conflict Resolution and Management 

Every organization will experience problems that will arise - it is unavoidable. The important thing is making sure that your staff knows how to deal with these issues when they occur. Conflict management is the process of identifying or recognizing various types of conflict and then having the techniques and methods to manage it and find a solution. Well-managed conflict has proven to greatly benefit group outcomes and enable teams to more easily achieve organizational success. Conflict management training courses are designed to help individuals and organizations learn the skills needed to successfully handle conflict.

Conflict Management Training Courses

Every situation is different, meaning there is not one right way to manage conflict  The manner in which conflict is addressed in the workplace is dependent on a number of factors. From the degree of assertiveness to the individual or groups openness to cooperation, there are number of factors to be considered and temperatures to be taken before choosing a course of action. Understanding different styles in terms of their strengths and weaknesses can better prepare professionals to develop the appropriate response. There are a number of conflict management training courses that are designed to help individuals learn how to effectively identify, mediate and resolve conflict.

Some of the topics that are covered in these courses are listed as follows:

  • Recognizing different types of conflict 
  • Managing complaints
  • Dealing with difficult people
  • Diffusing conflict
  • Managing conflict in the workplace
  • Crisis handling
  • Creative problem solving 
  • Negotiation and conflict 
  • Leading through conflict
  • Conflict resolution/mediation

Many training providers who offer learning solutions for conflict management will help participants understand their own conflict styles, as well as others and outline clear steps that professionals can use to deal with hostile situations.

Conflict Resolution Training Formats

There are variety of course formats available for conflict management training. Those searching for training can find traditional classroom courses, on-site / company-specific courses, and online courses. Classroom courses and seminars are a great option for individuals who like participating in live lectures and group discussions. On-site / company-specific courses are the best option for companies who want to train multiple employees at one time. Online courses are popular for individuals who have a busy schedule or work a full-time job. The online format enables individuals to participate in and review course material when it best suits their schedule. Individuals will also save time and money because they won't have to travel to a set location.

Benefits of Conflict Management Training

By participating in a conflict management training course, individuals can acquire the knowledge and best practice approaches to handle conflict in and out of the workplace. Being aware of why conflict occurs and knowing how to resolve it or help others diffuse conflict are great skills to have and can lead to a better and more productive work environment.