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Conflict Resolution and Management 

Every organization will experience internal conflict - it is unavoidable. The important thing is making sure that you and your employees know how to deal with these issues when they occur. Conflict resolution and management is the process of identifying or recognizing various types of conflict and then having the techniques and methods to manage it and find a solution.

Well-managed conflict has proven to benefit group outcomes with benefits like development of better solutions, improved problem solving, healthier employee relationships, and improved productivity. Conflict resolution training courses are designed to help individuals and organizations learn the skills needed to successfully handle conflict so that it becomes a help rather than a hindrance.

Conflict Management Training Courses

Every situation is different, meaning there is not one right way to manage conflict. The manner in which conflict is addressed in the workplace is dependent on a number of factors. From the degree of assertiveness to the individual or groups openness to cooperation, there are number of factors to be considered and temperatures to be taken before choosing a course of action.

Understanding different styles in terms of their strengths and weaknesses can better prepare professionals to develop the appropriate response. Conflict resolution training courses help individuals learn the skills needed to effectively identify, mediate and resolve conflict while accounting for all of the different factors at play. In the courses list above, participants can expect to learn the following conflict resolution skills:

  • Recognizing different types of conflict 
  • Managing complaints
  • Dealing with difficult people
  • Diffusing conflict
  • Managing conflict in the workplace
  • Crisis handling
  • Creative problem solving 
  • Negotiation and conflict 
  • Leading through conflict
  • Conflict resolution/mediation

Many training providers who offer conflict resolution trainings will help participants understand their own conflict styles, as well as others and outline clear steps that professionals can use to deal with hostile situations.

conflict resolution training

Conflict Resolution Training Formats

There are variety of course formats available for conflict management training. Those searching for training can find traditional classroom courses, on-site training, and online courses.

Classroom courses and seminars are a great option for individuals who like participating in live lectures and group discussions. If you are looking for training as an individual, a classroom course may be the best option for you. Benefit from a live lecture from an expert, and connect and share stories with your peers.

On-site / company-specific courses are the best option for companies who want to build the conflict resolution skills of multiple employees at one time. For example, you may want all managers at your company to have some conflict resolution training. An on-site provider will come to you and deliver a course that is highly relevant to the issues that might be occurring at your workplace.

Online courses are popular for individuals who need to build their conflict management skills, but have a busy schedule or work a full-time job. The online format enables individuals to participate in and review course material when it best suits their schedule. Individuals will also save time and money because they won't have to travel to a set location.

Benefits of Conflict Resolution Training

By participating in a conflict management training course, individuals can acquire the knowledge and best practice approaches to handle conflict in and out of the workplace. Being aware of why conflict occurs and knowing how to resolve it or help others diffuse conflict are great skills to have and can lead to a better and more productive work environment.

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