Course description
In this workplace, there may be times when employees face differences. This can be due to a misunderstanding or a misinterpretation of the instructions, neglectful performance of duties, or abuse of authority, among other things. Alternative dispute resolution (ADR) is an approach that can be used in these situations to resolve disputes quickly and effectively.
ADR is a process used to resolve differences by negotiating for a standard solution. A form of alternative dispute resolution (ADR) often used to mediate disagreements between various employees is peer review. To resolve a conflict, an employee may request a Peer Review, in which the matter is discussed and decided upon by a panel of peers and/or management. The panel will consider all the material provided and base their decision on what they believe to be fair and what is in the organization's best interest. During a peer review, employees may present their case to the group and debate any facts or justifications supporting their perspective.
Our ADR peer review course will cover all the critical components of the peer review process, including what it is, how to initiate it, and tips for asking questions effectively. Additionally, we will walk through a typical peer review panel step-by-step, so you can better understand how this process works in practice.
Ultimately, this course will help participants understand when and how to use peer review as an effective conflict management strategy in their workplace. Develop a plan to successfully implement the peer review process in your workplace and maintain its effectiveness over time. Examine different examples of how peer reviews have been used successfully to address various issues, such as performance management, harassment complaints, ethical violations, etc. Evaluate tools, resources, and tips for improving your peer reviewer or participant skills in future peer review sessions.
Training content
Learning Objectives
- Identify how to initiate the peer review process effectively.
- Understand when and how to use peer review as a conflict management strategy in the workplace.
- Discuss the critical steps in a typical peer review process and panel walk-through.
- Explain why peer reviews may fail or are ineffective and strategies for avoiding common pitfalls.
- Evaluate best practices for asking questions during a peer review session, including open-ended versus closed-ended questions, active listening skills, etc.
Course delivery details
Our courses are designed for groups of five or more participants and are delivered remotely. Each course can be customized by learning objectives and the duration of the course. We strive for a high-quality learning experience in our virtual sessions, so we use a variety of interactive activities, such as group discussions, polls, and breakout sessions. Each session is designed to be engaging and interactive, allowing participants to learn new concepts and skills online. Our virtual workshops require an active internet connection and a web browser with audio/video capabilities to participate in the course.
If your organization is seeking virtual training solutions, click our “Visit provider website” link to submit a training request.
We look forward to connecting with you!
Reviews
Average rating 5
The instructor did a great job relating her experiences to the information covered in class. This course was well-structured and presented in manageable chunks.
Amazing content!
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Addison Solutions Academy
Addison Solutions Academy is a leading training provider offering cutting-edge corporate training solutions. By providing high-quality, interactive, and engaging training techniques, the Academy enables individuals, teams, and organizations to achieve organizational and professional goals. We make it a priority to...
The topics covered were all very important and helpful.