Course description
The Management and Strategy Institute presents the Certified Conflict Manager (CCM)™ course, a specialized program aimed at equipping individuals with the essential competencies to effectively address conflicts, ensuring peaceful, equitable, and decisive resolutions, all while maintaining emotional equilibrium. Conflict management, a vital aspect of interpersonal dynamics within organizations, involves the art of navigating and mitigating disputes and disagreements among individuals or teams. This innovative certification is thoughtfully tailored for Human Resources (HR) professionals seeking to excel in their roles, whether within the dynamic environment of small businesses or the complexities of large corporate entities.
Conflict management entails the strategic application of various techniques and communication strategies to identify, address, and resolve conflicts or disputes that may arise within an organization. It involves fostering a climate of open dialogue, active listening, empathy, and compromise to achieve mutually agreeable solutions. Conflict managers are adept at facilitating constructive conversations, mediating disagreements, and implementing conflict resolution strategies that promote harmony, productivity, and positive working relationships among team members.
Who should attend?
The Certified Conflict Manager certification includes all of the course work required to study for and pass the final exam.
Training content
- What is Conflict?
- How conflicts evolve
- Good/Bad of conflicts
- Life cycle of conflicts
- How conflicts escalate
- Handle Conflicts
- Approaches to conflict
- Analyze conflicts
- Avoiding conflicts
- Emotions
- Emotional decisions
- Psychological tactics
- Escalating situations
- Negotiate effectively
- Principled Negotiation
- Prevent Conflicts
- Third-party interventions
Course delivery details
The training course is self-paced. Time to complete and fully comprehend will vary with every individual. It may take several days or weeks of study before you feel comfortable to take the final test. You may take the final exam as soon as you’re ready. You have 1 year from the date of purchase to complete the course.
Certification / Credits
Certified Conflict Manager (CCM)™
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Reviews
Average rating 4.9
It's good and easy to access. Thanks for the certificate. I would recomend it.
Their notes are very clear and understandable,thank you so much
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Management and Strategy Institute
The Management and Strategy Institute (MSI) is a prominent ISO 9001-certified trade association dedicated to representing process improvement professionals across various industries. MSI has a vast membership of over 350,000 individuals, spanning 50 states and 34 countries. The institute offers...
It was really easy to navigate through and take the course and that made it quite interesting with lots of comfort and understanding with variety of options