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Courage to Communicate

Wronski Associates
Training overview
Corporate / Group Training
Virtual Classroom, On-site
1 day
Start dates
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United States of America
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Course description

Courage to Communicate

Anytime people work together, there’s bound to be a conflict. Understanding how to manage the conflict and how to have difficult conversations, where both sides feel respected and heard, is an important skill as you move through your career. Do you shy away from having tough conversations because they are uncomfortable? If so, we have good news. There are structures you can learn and practice so you feel better prepared to face a difficult conversation directly versus avoiding the issue.

COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

Training content


  • Explore importance of giving and receiving feedback in a way so it
    can be effectively received by the listener
  • Gain an understanding of Advocacy vs Inquiry to manage
  • Brainstorm causes of conflict at work
  • Explore the Thomas-Kilmann model of approaches to conflict
  • Review emotions that come into play when giving and receiving
  • Learn a model for delivering feedback in a constructive and
    respectful manner
  • Practice using the model; receive individual feedback post practice
  • Create a personal action plan for taking the learnings forward

Why choose Wronski Associates?

Founded in 1984 - Over 35 years of providing innovative and impactful learning and development solutions.

Long lasting client partnerships - Our top ten client relationships average 14 years and our very first client is still a client 36 years later.

Have delivered instructor-led training in 40+ countries on 6 continents, and online solutions in many, many more.

About Wronski Associates

Wronski Associates

Wronski Associates is the trusted partner for academy-minded companies looking to design and deliver innovative learning experiences that will attract, develop and retain their top talent. They work across all functions but have developed a unique expertise in our ability to...

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Wronski Associates

100 Everett Avenue
02150 Chelsea MA

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