Corporate / Group Training

Managing Conflict

Velocity Knowledge, In United States of America
1 day
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1 day
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Course description

Managing Conflict

At the beginning of the workshop, participants complete the Dealing with Conflict instrument, which allows each individual to identify his or her preferred approach for handling conflict. Participants then learn about the five styles for handling conflict and the advantages and disadvantages of each. This workshop also provides information on eight tools for managing conflict and includes activities so that participants can practice using the tools. The course focuses on making sure participants develop competence in successfully handling conflict situations with colleagues and customers.

Upcoming start dates

1 start date available

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  • On-site
  • United States of America

Training content

  • Conflict word association/Crossed Hands game (The m & m Game)
  • Conflict defined
  • Dealing with Conflict – Self-assessment
  • Conflict Strategies – Small group activity

Course delivery details

Training methods

  • Group/Private Training
  • Individual/Public Training

How would you like to learn?

  • Classroom (Instructor-led)
  • Virtual Classroom (Instructor-led)
  • Private Mentoring/Consulting


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Certification / Credits

  • Define conflict and learn what causes it.
  • Identify one’s own preferred strategy for handling conflict.
  • Learn about five common strategies for managing conflict and how to determine which strategy is appropriate for a given situation.
  • Work collaboratively to find solutions that meet the needs of all people involved.
  • Know how to handle conflict situations with colleagues and customers.

Why choose Velocity Knowledge?

Customized training programs for every organization

Industry-proven instructors, consultants, and experts

Efficient learning methods for your unique business objectives

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Velocity Knowledge
4416 East West Highway, 4th Floor
20814-4568 Bethesda Maryland

Velocity Knowledge

Velocity Knowledge is an Enterprise Education Provider made up of qualified educational professionals who have survived the budget cuts, lived through the training wars, adjusted to industry changes, and learned what it is that customers are looking for.  Velocity Knowledge...

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