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Invisible Differences in the Workplace
Wronski Associates
For at least the last two decades, organizations across America have implemented programs and strategies designed to create an environment...
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Listening: the Heart of Communication
Wronski Associates
"I know you think you know what I said, but I don't think you really understand what I meant." It...
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Leave It to Beaver Meets Netflix - Bridging the Generation Gap
Wronski Associates
The workplace is now a community made up of people from four different generations. To create a community capable of...
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
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Beginner level
Handling a Challenging Customer
GoldSRD
Customer service is a necessary position in the job world today. It helps companies give customers what they want and...
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Corporate / Group Training
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4 hours
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United States of America
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On-site
Constructive Negotiation: Building Agreements that Work
Barnes & Conti Associates, Inc.
Whether one is negotiating with a colleague, a supplier, a customer, or a partner in business, skills in negotiation are...
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Corporate / Group Training
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Multiple (2)
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On-site
Customer Service Training: Critical Elements of Customer Service
Mainstream Corporate Training
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course...
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Corporate / Group Training
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2 days
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Multiple (2)
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Self-paced Online, On-site, Virtual Classroom
Let's Make a Deal: Techniques for Negotiating Win-win Solutions
Wronski Associates
Like it or not, you are a negotiator. Everyone negotiates something every day. In our world today, the emphasis on...
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Influential Negotiation: Building Agreements with Others
Barnes & Conti Associates, Inc.
Negotiation is a process of communication during which all parties involved seek to achieve their own best possible result. Generally,...
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Corporate / Group Training
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Multiple (2)
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On-site
Planting a Seed for Reconciliation (Corporate)
Building Blocks Learning Network
The Truth and Reconciliation Commission (TRC) was an important step in initiating processes of Reconciliation between Indigenous peoples and other...
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Corporate / Group Training
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North America
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On-site
How to Get People to Do What You Want Then to Do
Wronski Associates
When we are not getting the results we want out of others, we often experience a tension between accepting people...
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Verbal De-Escalation (Corporate)
Building Blocks Learning Network
These are increasingly stressful times. In dealing with delicate or complex situations, you may find your client or even colleague...
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Corporate / Group Training
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North America
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On-site
The Effective Team Toolbox: Foundational Tools to Reduce Drama and Amplify Engagement
Thought Design
In modern organizations, the strength in which people work in teams has become paramount to group success. Learn 4 foundational...
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Corporate / Group Training
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6 hours
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United States of America
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On-site
Improving Team Effectiveness - In House
Procept Associates Ltd.
Think about the first work team you were on. You probably quickly discovered that each person had a unique way...
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Corporate / Group Training
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1 day
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Worldwide
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On-site
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Advanced level
Towards Anti-Racism in the Workplace (Corporate)
Building Blocks Learning Network
Canada is built on the traditional land of Indigenous Peoples and much of it remains unceded. Canada is also a...
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Corporate / Group Training
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1 day
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North America
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On-site
Building an Inclusive Workplace (Corporate)
Building Blocks Learning Network
Canada is a country of diversity, but many of our workplaces do not reflect this reality. Even when they do,...
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Corporate / Group Training
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North America
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On-site
Dealing With Difficult Personalities
Velocity Knowledge
Learn all about difficult personalities—what makes people act that way—and how you can create better outcomes when you need to...
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Corporate / Group Training
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1 day
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United States of America
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On-site
Dealing with Difficult Conversations (Corporate)
Building Blocks Learning Network
At times, we feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive....
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Corporate / Group Training
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2 days
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North America
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On-site
Using Emotional Intelligence in a Call Centre (Corporate)
Building Blocks Learning Network
Working in a call centre or a client-centered job can be rewarding, although it can also come with challenges such...
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Corporate / Group Training
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2 days
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North America
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On-site
Productive Conflict
Thought Design
High performing teams know how to leverage “creative abrasion”, which gets people to their best thinking without destroying relationships and...
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Corporate / Group Training
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3 hours
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United States of America
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On-site
Conflict Resolution Skills for Leaders
ACHIEVE Centre for Leadership Inc.
Leading through conflict is an essential leadership skill. When leaders fail to respond quickly and effectively to conflict, the people...
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Corporate / Group Training
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From 89 CAD
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Multiple (3)
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On-site, Classroom, Webinar, Self-paced Online
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