Course description
Listening: the Heart of Communication
"I know you think you know what I said, but I don't think you really understand what I meant." It has been estimated that 70% of what you say is misinterpreted and misunderstood by other people. We often approach listening in a passive mode, like a spectator sport, just waiting for the other person to quit talking so we can say what we want to say. In fact, much of our interpersonal conflict with others can be traced to the fact that we tend to work harder at speaking then we do at listening.
The art of great communication begins not with great speaking but with great listening. Listening is a skill that can reduce communication misfires and increase interpersonal effectiveness. Listening is also the heart of great communication. Truly caring people preserve meaning in conversation by seeking first to understand. To truly listen is to truly understand.
Upcoming start dates
Who should attend?
The program is designed for all levels within an organization. All managers and employees will benefit from this series of short, focused sessions.
Training content
- Facilitation
- Needs assessment
- Relationship Management
- Professional Communications
Course delivery details
Primary: 2-hours
Alternatives: 90-minutes, ½ day (3.5 hours)
Certification / Credits
- Explore the role of listening as it relates to team and interpersonal communications
- Identify personal filters that block true understanding
- Apply the skill of empathy to conversations, to actively listen to others
- Learn how to speak so that others can hear you
- Reduce interpersonal conflict and create more cohesive team relationships
Why choose Wronski Associates?
Founded in 1984 - Over 35 years of providing innovative and impactful learning and development solutions.
Long lasting client partnerships - Our top ten client relationships average 14 years and our very first client is still a client 36 years later.
Have delivered instructor-led training in 40+ countries on 6 continents, and online solutions in many, many more.
Contact this provider
Wronski Associates
Wronski Associates is the trusted partner for academy-minded companies looking to design and deliver innovative learning experiences that will attract, develop and retain their top talent. They work across all functions but have developed a unique expertise in our ability to...