Professional Course
4.9 (19 Reviews)

Crucial Conversations for Mastering Dialogue (Virtual)

6 hours
Next course start
Inquire for more information See details
Virtual Classroom
6 hours
Next course start
Inquire for more information See details
Virtual Classroom
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Course description

Crucial Conversations for Mastering Dialogue (Virtual)

The Standard in Effective Communication

At the heart of healthy and high-performance organizations are people willing and able to hold Crucial Conversations. The award-winning Crucial Conversations® for Mastering Dialogue gives people the skills to transform disagreement into dialogue for improved relationships and results.

With skills to speak their minds honestly and respectfully, people collaborate better, make better decisions, and foster workplace cultures of trust and respect.

The course is available in on-demand, virtual, and in-person learning formats.

Upcoming start dates

1 start date available

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  • Virtual Classroom
  • Online

Training content

Get Unstuck

  • Spot the conversations that are keeping you from what you want.
  • Choose the right conversation to get unstuck.

Master My Stories I

  • Learn where emotions come from and how to change them.
  • Take responsibility for the emotions you bring to the conversation by owning your story.

Master My Stories II

  • Eliminate negative stories that impede conversations and results

Start With Heart

  • Stay focused on what you really want.
  • a foundation of good intent.

State My Path

  • Speak honestly and respectfully
  • Share tough messages in a way that invites others into the conversation.

Make It Safe

  • Take steps to rebuild safety when others get defensive
  • Talk with almost anyone about almost anything.

Learn to Look

  • Notice the signs that people are not in dialogue.
  • Identify and manage your own Style Under Stress.

Seek Mutual Purpose

  • Recognize when you’re at odds in a conversation.
  • Find common ground even when it seems impossible.

Explore Others’ Paths

  • Actively listen to understand the meaning behind others’ emotions and actions.
  • Respond productively when someone initiates a Crucial Conversation with you.

Move to Action

  • Move from healthy dialogue to taking action and achieving results

Certification / Credits

What You’ll Learn

The course teaches nine powerful skills for working through disagreement to achieve better results.

  • Identify problems contributing to poor results and struggling relationships.
  • Keep composure when feeling angry or defensive and identify what stories you may be telling yourself.
  • Be clear with yourself and others about what you really want.
  • Share strong opinions without shutting down others’ viewpoints.
  • Create safety so you can talk with almost anyone about almost anything.
  • Spot the warning signs that indicate safety and dialogue are at risk.
  • Find common ground even when it seems impossible.
  • Listen and respond effectively to other people’s concerns and feedback.
  • Turn each Crucial Conversation into a course of action that leads to better outcomes.

Why choose Crucial Learning?

More than 3.5 million people have been taught new skills through a Crucial Learning course

300 of the Fortune 500 companies have realized a direction connection between their success and Crucial Learning courses


Average rating 4.9

Based on 19 reviews.
Reviews are published according to our review policy..
Write a review!
Sabrina H.
04 May 2023

Great program that is very adaptable to how you like to work.

Kevin W.
04 Mar 2023

This course was SO helpful. Packed full of helpful, usable's an indispensable go-to source in prepping for difficult conversations.

Kevin F.
17 Nov 2022

Great course! Excellent content, course design, and presentation.

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Crucial Learning

Crucial Learning

Crucial Learning improves the world by helping people improve themselves. By combining social science research with innovative instructional design, we create flexible learning experiences that teach proven skills for solving life’s most stubborn personal, interpersonal, and organizational problems. We offer...

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