Course description

How to Communicate with Diplomacy, Tact and Credibility
How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations.
This seminar will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.
Upcoming start dates
1 June, 2023
- Classroom
- Atlanta
5 June, 2023
- Virtual Classroom
- Online
8 June, 2023
- Classroom
- Atlanta
12 June, 2023
- Classroom
- Chicago
12 June, 2023
- Classroom
- Seattle
12 June, 2023
- Virtual Classroom
- Online
15 June, 2023
- Classroom
- New York City
20 June, 2023
- Virtual Classroom
- Online
26 June, 2023
- Classroom
- Arlington
29 June, 2023
- Virtual Classroom
- Online
10 July, 2023
- Virtual Classroom
- Online
17 July, 2023
- Classroom
- Anaheim
17 July, 2023
- Virtual Classroom
- Online
24 July, 2023
- Classroom
- Lake Buena Vista
27 July, 2023
- Classroom
- Boston
27 July, 2023
- Virtual Classroom
- Online
2 August, 2023
- Classroom
- Atlanta
7 August, 2023
- Classroom
- San Francisco
7 August, 2023
- Virtual Classroom
- Online
10 August, 2023
- Classroom
- New York City
10 August, 2023
- Virtual Classroom
- Online
21 August, 2023
- Virtual Classroom
- Online
28 August, 2023
- Virtual Classroom
- Online
7 September, 2023
- Classroom
- Chicago
7 September, 2023
- Virtual Classroom
- Online
11 September, 2023
- Virtual Classroom
- Online
13 September, 2023
- Classroom
- Houston
14 September, 2023
- Classroom
- Arlington
18 September, 2023
- Virtual Classroom
- Online
2 October, 2023
- Classroom
- Scottsdale
2 October, 2023
- Virtual Classroom
- Online
10 October, 2023
- Virtual Classroom
- Online
12 October, 2023
- Classroom
- Boston
16 October, 2023
- Classroom
- St Pete Beach
19 October, 2023
- Virtual Classroom
- Online
30 October, 2023
- Virtual Classroom
- Online
6 November, 2023
- Virtual Classroom
- Online
13 November, 2023
- Classroom
- Anaheim
13 November, 2023
- Classroom
- Atlanta
16 November, 2023
- Virtual Classroom
- Online
20 November, 2023
- Classroom
- Dallas
28 November, 2023
- Classroom
- New York City
29 November, 2023
- Virtual Classroom
- Online
30 November, 2023
- Classroom
- Arlington
30 November, 2023
- Classroom
- Philadelphia
4 December, 2023
- Virtual Classroom
- Online
7 December, 2023
- Virtual Classroom
- Online
13 December, 2023
- Classroom
- San Francisco
18 December, 2023
- Classroom
- Chicago
18 December, 2023
- Virtual Classroom
- Online
Training content
Learning Objectives
- Apply Diplomacy and Tact to Be a Credible and Effective Communicator
- Define and Leverage Your Communication Style
- Utilize Effective Communication Skills
- Demonstrate Good Listening Skills
Communication: A Matter of Perception
- Define Diplomacy, Tact and Credibility as It Applies to Communication
- Discuss How Perception and Image Can Impact Others’ Perception of You and Your Job Performance
- Explain the PIE Model and Its Relevance
Apply Diplomacy
- Explain How to Positively Impact the Visual, Verbal, and Vocal Components of Communication
- Apply Good Listening Skills to Build and Improve Your Image and Your Ability to Communicate with Diplomacy, Tact and Credibility
- Identify the Barriers and Obstacles too Effective Listening
Communicating with Tact
- Explain How Style Impacts the Image That Others Have of You
- Evaluate the Opportunities and Challenges of Your Style in Working with Others
- Flex Your Style to Communicate with More Diplomacy, Tact and Credibility
Demonstrating Credibility
- Define the Five Actions That Make for Credible Communication
- Identify and Remove the Roadblocks to Effective Communication
- Apply the Know-Believe-Feel-Do Model of Communicating
Putting It All Together
- Overcome Barriers That Hinder Effective Communication
- Apply Communication Skills of Diplomacy, Tact and Credibility
Costs
Course price for:
- Non Members: $2695
- AMA Members: $2395
Certification / Credits
CEU: 1.2, PDU: 12, CPE: 14
American Management Association Company Info
The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...
Reviews
Average rating 4.8
alot of good material
Sandra was fantastic! She was incredibly engaging, knew how to keep us going, perfectly paced, knowledgeable, fun and an all-around wonderful instructor!
Courses were too long. Multiple participants were struggling to complete/contribute to excercises later in the days. This would have been better paced as a three days for five h...