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How to Communicate with Diplomacy, Tact and Credibility

AMA - American Management Association
Training overview
Professional Course
2 days
From 2,445 USD
Start dates
Online
2,445 USD
5/27/2021

Durham
2,445 USD
5/27/2021

Arlington
2,445 USD
6/3/2021

Dunwoody
2,445 USD
6/7/2021
AMA - American Management Association

Course description

How to Communicate with Diplomacy, Tact and Credibility

How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations.

This seminar will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.

Training content

Learning Objectives

  • Manage the Impact to Your Image
  • Define and Leverage Your Communication Style
  • Utilize Effective Communication Skills
  • Practice Becoming a Good Leader

Lesson One

The Importance of Perceptions

  • Discuss How Perception and Image Can Impact Others’ Perception of You and of Your Job Performance
  • Explore How Diplomacy, Tact and Credibility Are Demonstrated Through Good Communication Skills

Lesson Two

Communication Style Differences

  • Explain How Style Impacts the Image Others Have of You
  • Evaluate the Opportunities and Challenges of Your Style in Working with Others
  • Flex Your Style to Communicate with More Diplomacy, Tact and Credibility

Effective and Powerful Communication

  • Identify and Remove Roadblocks to Effective Communication

Lesson Three

Effective and Powerful Communication (cont’d)

  • Explain How to Positively Impact the Visual, Verbal, and Vocal Components of Communication
  • Describe the Know-Feel-Do Model of Communicating
  • Practice Good Communication Skills

Lesson Four

Effective Listening Skills

  • Identify the Barriers and Obstacles to Effective Listening
  • Apply Good Listening Skills to Build and Improve Your “Image” and Your Ability to Communicate with Diplomacy, Tact, and Credibility

Costs

The course is priced as follows: $2445 - Non-members
$2195 - AMA members
$2079 - GSA price

Certification / Credits

  • Apply diplomacy and tact to be a credible and effective communicator
  • Manage the impact your communications have on your image
  • Define and leverage your communication style
  • Develop and demonstrate better listening skills
  • Understand the importance of perceptions
  • Explore communication style differences and learn to flex your own style
  • Recognize the impact of stress on communications and be able to adjust for it
  • Know what makes effective, powerful communication and develop the skills to model it

About AMA

About American Management Association International

For over 90 years, American Management Association International (AMA) has been a world leader in professional development. AMA supports the goals of individuals, organizations, and government agencies with a complete range of corporate talent transformation solutions, including public open-enrollment seminars...


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AMA - American Management Association



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