Professional Course
4.8 (177 Reviews)

How to Communicate with Diplomacy, Tact and Credibility

AMA - American Management Association, Online (+12 locations)
Length
2 days
Price
2,695 USD
Next course start
22 July, 2024 (+29 start dates)
Delivery
Classroom, Virtual Classroom
Length
2 days
Price
2,695 USD
Next course start
22 July, 2024 (+29 start dates)
Delivery
Classroom, Virtual Classroom
From 2,695 USD / person

Course description

AMA - American Management Association

How to Communicate with Diplomacy, Tact and Credibility

How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations.

This seminar will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.

Upcoming start dates

Choose between 29 start dates

22 July, 2024

  • Classroom
  • Lake Buena Vista

25 July, 2024

  • Virtual Classroom
  • Online

6 August, 2024

  • Virtual Classroom
  • Online

8 August, 2024

  • Classroom
  • New York City

12 August, 2024

  • Classroom
  • Arlington

19 August, 2024

  • Virtual Classroom
  • Online

26 August, 2024

  • Virtual Classroom
  • Online

5 September, 2024

  • Classroom
  • Chicago

9 September, 2024

  • Virtual Classroom
  • Online

11 September, 2024

  • Classroom
  • Houston

19 September, 2024

  • Virtual Classroom
  • Online

23 September, 2024

  • Classroom
  • Philadelphia

3 October, 2024

  • Virtual Classroom
  • Online

10 October, 2024

  • Classroom
  • Boston

14 October, 2024

  • Classroom
  • St Pete Beach

15 October, 2024

  • Virtual Classroom
  • Online

17 October, 2024

  • Classroom
  • New York City

28 October, 2024

  • Virtual Classroom
  • Online

7 November, 2024

  • Virtual Classroom
  • Online

12 November, 2024

  • Classroom
  • Atlanta

14 November, 2024

  • Classroom
  • San Francisco

18 November, 2024

  • Classroom
  • Arlington

18 November, 2024

  • Virtual Classroom
  • Online

3 December, 2024

  • Virtual Classroom
  • Online

5 December, 2024

  • Classroom
  • Dallas

9 December, 2024

  • Classroom
  • Anaheim

16 December, 2024

  • Classroom
  • Chicago

16 December, 2024

  • Virtual Classroom
  • Online

18 December, 2024

  • Classroom
  • New York City

Training content

Learning Objectives

  • Apply Diplomacy and Tact to Be a Credible and Effective Communicator
  • Define and Leverage Your Communication Style
  • Utilize Effective Communication Skills
  • Demonstrate Good Listening Skills

Communication: A Matter of Perception

  • Define Diplomacy, Tact and Credibility as It Applies to Communication
  • Discuss How Perception and Image Can Impact Others’ Perception of You and Your Job Performance
  • Explain the PIE Model and Its Relevance

Apply Diplomacy

  • Explain How to Positively Impact the Visual, Verbal, and Vocal Components of Communication
  • Apply Good Listening Skills to Build and Improve Your Image and Your Ability to Communicate with Diplomacy, Tact and Credibility
  • Identify the Barriers and Obstacles too Effective Listening

Communicating with Tact

  • Explain How Style Impacts the Image That Others Have of You
  • Evaluate the Opportunities and Challenges of Your Style in Working with Others
  • Flex Your Style to Communicate with More Diplomacy, Tact and Credibility

Demonstrating Credibility

  • Define the Five Actions That Make for Credible Communication
  • Identify and Remove the Roadblocks to Effective Communication
  • Apply the Know-Believe-Feel-Do Model of Communicating

Putting It All Together

  • Overcome Barriers That Hinder Effective Communication
  • Apply Communication Skills of Diplomacy, Tact and Credibility

Costs

Course price for:

  • Non Members: $2695
  • AMA Members: $2395

Certification / Credits

CEU: 1.2, PDU: 12, CPE: 14

Reviews

Average rating 4.8

Based on 177 reviews.
Reviews are published according to our review policy..
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5/5
Dawn M.
03 Apr 2023
Led to reflection and relization

Our facilator did a fantastic job of keeping everyone engaged. Sometimes we get so busy in life we forget some of the basic rules and this course is a fantastic way to realize w...

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5/5
Kristina P.
14 Jul 2022
Imformative and organized

Absolutely wonderful. Everyone should take this course at least once. This class was more informative, better organized, and much more memorable than my college-level Communicat...

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5/5
Laura L.
14 Jul 2022
Balance of individual and group work

There was a great deal of information built into this training. I appreciated the breakout room exercises, they contributed greatly to the learning process. The instructor was e...

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AMA - American Management Association

American Management Association Company Info

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...

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