Professional Course
4.8 (172 Reviews)

How to Communicate with Diplomacy, Tact and Credibility

AMA - American Management Association, Online (+14 locations)
Length
2 days
Price
2,695 USD
Next course start
1 June, 2023 (+50 start dates)
Delivery
Classroom, Virtual Classroom
Length
2 days
Price
2,695 USD
Next course start
1 June, 2023 (+50 start dates)
Delivery
Classroom, Virtual Classroom
From 2,695 USD / person

Course description

AMA - American Management Association

How to Communicate with Diplomacy, Tact and Credibility

How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations.

This seminar will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.

Upcoming start dates

Choose between 50 start dates

1 June, 2023

  • Classroom
  • Atlanta

5 June, 2023

  • Virtual Classroom
  • Online

8 June, 2023

  • Classroom
  • Atlanta

12 June, 2023

  • Classroom
  • Chicago

12 June, 2023

  • Classroom
  • Seattle

12 June, 2023

  • Virtual Classroom
  • Online

15 June, 2023

  • Classroom
  • New York City

20 June, 2023

  • Virtual Classroom
  • Online

26 June, 2023

  • Classroom
  • Arlington

29 June, 2023

  • Virtual Classroom
  • Online

10 July, 2023

  • Virtual Classroom
  • Online

17 July, 2023

  • Classroom
  • Anaheim

17 July, 2023

  • Virtual Classroom
  • Online

24 July, 2023

  • Classroom
  • Lake Buena Vista

27 July, 2023

  • Classroom
  • Boston

27 July, 2023

  • Virtual Classroom
  • Online

2 August, 2023

  • Classroom
  • Atlanta

7 August, 2023

  • Classroom
  • San Francisco

7 August, 2023

  • Virtual Classroom
  • Online

10 August, 2023

  • Classroom
  • New York City

10 August, 2023

  • Virtual Classroom
  • Online

21 August, 2023

  • Virtual Classroom
  • Online

28 August, 2023

  • Virtual Classroom
  • Online

7 September, 2023

  • Classroom
  • Chicago

7 September, 2023

  • Virtual Classroom
  • Online

11 September, 2023

  • Virtual Classroom
  • Online

13 September, 2023

  • Classroom
  • Houston

14 September, 2023

  • Classroom
  • Arlington

18 September, 2023

  • Virtual Classroom
  • Online

2 October, 2023

  • Classroom
  • Scottsdale

2 October, 2023

  • Virtual Classroom
  • Online

10 October, 2023

  • Virtual Classroom
  • Online

12 October, 2023

  • Classroom
  • Boston

16 October, 2023

  • Classroom
  • St Pete Beach

19 October, 2023

  • Virtual Classroom
  • Online

30 October, 2023

  • Virtual Classroom
  • Online

6 November, 2023

  • Virtual Classroom
  • Online

13 November, 2023

  • Classroom
  • Anaheim

13 November, 2023

  • Classroom
  • Atlanta

16 November, 2023

  • Virtual Classroom
  • Online

20 November, 2023

  • Classroom
  • Dallas

28 November, 2023

  • Classroom
  • New York City

29 November, 2023

  • Virtual Classroom
  • Online

30 November, 2023

  • Classroom
  • Arlington

30 November, 2023

  • Classroom
  • Philadelphia

4 December, 2023

  • Virtual Classroom
  • Online

7 December, 2023

  • Virtual Classroom
  • Online

13 December, 2023

  • Classroom
  • San Francisco

18 December, 2023

  • Classroom
  • Chicago

18 December, 2023

  • Virtual Classroom
  • Online

Training content

Learning Objectives

  • Apply Diplomacy and Tact to Be a Credible and Effective Communicator
  • Define and Leverage Your Communication Style
  • Utilize Effective Communication Skills
  • Demonstrate Good Listening Skills

Communication: A Matter of Perception

  • Define Diplomacy, Tact and Credibility as It Applies to Communication
  • Discuss How Perception and Image Can Impact Others’ Perception of You and Your Job Performance
  • Explain the PIE Model and Its Relevance

Apply Diplomacy

  • Explain How to Positively Impact the Visual, Verbal, and Vocal Components of Communication
  • Apply Good Listening Skills to Build and Improve Your Image and Your Ability to Communicate with Diplomacy, Tact and Credibility
  • Identify the Barriers and Obstacles too Effective Listening

Communicating with Tact

  • Explain How Style Impacts the Image That Others Have of You
  • Evaluate the Opportunities and Challenges of Your Style in Working with Others
  • Flex Your Style to Communicate with More Diplomacy, Tact and Credibility

Demonstrating Credibility

  • Define the Five Actions That Make for Credible Communication
  • Identify and Remove the Roadblocks to Effective Communication
  • Apply the Know-Believe-Feel-Do Model of Communicating

Putting It All Together

  • Overcome Barriers That Hinder Effective Communication
  • Apply Communication Skills of Diplomacy, Tact and Credibility

Costs

Course price for:

  • Non Members: $2695
  • AMA Members: $2395

Certification / Credits

CEU: 1.2, PDU: 12, CPE: 14

AMA - American Management Association

American Management Association Company Info

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...

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Reviews

Average rating 4.8

Based on 172 reviews.
Write a review!
4/5
Brooke Q.
15 Nov 2021
How to Communicate with Diplomacy, Tact and Credibility

Courses were too long. Multiple participants were struggling to complete/contribute to excercises later in the days. This would have been better paced as a three days for five h...

Show more
5/5
Alan M.
06 Nov 2021
How to Communicate with Diplomacy, Tact and Credibility

alot of good material

5/5
Jessica S.
05 Nov 2021
How to Communicate with Diplomacy, Tact and Credibility

Sandra was fantastic! She was incredibly engaging, knew how to keep us going, perfectly paced, knowledgeable, fun and an all-around wonderful instructor!

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