Course description

How to Communicate with Diplomacy, Tact and Credibility
How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations.
This seminar will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.
Upcoming start dates
4 December, 2023
- Virtual Classroom
- Online
7 December, 2023
- Virtual Classroom
- Online
13 December, 2023
- Classroom
- San Francisco
18 December, 2023
- Classroom
- Chicago
18 December, 2023
- Virtual Classroom
- Online
8 January, 2024
- Virtual Classroom
- Online
11 January, 2024
- Classroom
- Arlington
22 January, 2024
- Classroom
- Dallas
22 January, 2024
- Virtual Classroom
- Online
29 January, 2024
- Classroom
- New York City
5 February, 2024
- Classroom
- San Francisco
5 February, 2024
- Virtual Classroom
- Online
8 February, 2024
- Classroom
- Atlanta
15 February, 2024
- Virtual Classroom
- Online
26 February, 2024
- Classroom
- Chicago
26 February, 2024
- Virtual Classroom
- Online
4 March, 2024
- Classroom
- Boston
7 March, 2024
- Virtual Classroom
- Online
11 March, 2024
- Virtual Classroom
- Online
21 March, 2024
- Virtual Classroom
- Online
28 March, 2024
- Classroom
- St Pete Beach
28 March, 2024
- Virtual Classroom
- Online
4 April, 2024
- Classroom
- Chicago
8 April, 2024
- Classroom
- Houston
8 April, 2024
- Virtual Classroom
- Online
18 April, 2024
- Virtual Classroom
- Online
29 April, 2024
- Classroom
- New York City
29 April, 2024
- Virtual Classroom
- Online
2 May, 2024
- Classroom
- Arlington
7 May, 2024
- Virtual Classroom
- Online
16 May, 2024
- Virtual Classroom
- Online
20 May, 2024
- Classroom
- Atlanta
28 May, 2024
- Classroom
- San Francisco
28 May, 2024
- Virtual Classroom
- Online
6 June, 2024
- Classroom
- Boston
6 June, 2024
- Virtual Classroom
- Online
10 June, 2024
- Classroom
- Chicago
10 June, 2024
- Virtual Classroom
- Online
13 June, 2024
- Classroom
- New York City
24 June, 2024
- Virtual Classroom
- Online
Upcoming start dates
Training content
Learning Objectives
- Apply Diplomacy and Tact to Be a Credible and Effective Communicator
- Define and Leverage Your Communication Style
- Utilize Effective Communication Skills
- Demonstrate Good Listening Skills
Communication: A Matter of Perception
- Define Diplomacy, Tact and Credibility as It Applies to Communication
- Discuss How Perception and Image Can Impact Others’ Perception of You and Your Job Performance
- Explain the PIE Model and Its Relevance
Apply Diplomacy
- Explain How to Positively Impact the Visual, Verbal, and Vocal Components of Communication
- Apply Good Listening Skills to Build and Improve Your Image and Your Ability to Communicate with Diplomacy, Tact and Credibility
- Identify the Barriers and Obstacles too Effective Listening
Communicating with Tact
- Explain How Style Impacts the Image That Others Have of You
- Evaluate the Opportunities and Challenges of Your Style in Working with Others
- Flex Your Style to Communicate with More Diplomacy, Tact and Credibility
Demonstrating Credibility
- Define the Five Actions That Make for Credible Communication
- Identify and Remove the Roadblocks to Effective Communication
- Apply the Know-Believe-Feel-Do Model of Communicating
Putting It All Together
- Overcome Barriers That Hinder Effective Communication
- Apply Communication Skills of Diplomacy, Tact and Credibility
Costs
Course price for:
- Non Members: $2695
- AMA Members: $2395
Certification / Credits
CEU: 1.2, PDU: 12, CPE: 14
Reviews
Average rating 4.8
American Management Association Company Info
The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...
Our facilator did a fantastic job of keeping everyone engaged. Sometimes we get so busy in life we forget some of the basic rules and this course is a fantastic way to realize w...